MyLivingChoice

Jennings' Garfield Heights campus

10204 Granger Rd

3.1(38 ratings)· Cleveland average: 3.9

Jennings' Garfield Heights campus, photo 11 / 9

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
156
Suite privacy
Private suites for all residents, any care level
Religious affiliation
Catholic-based community with daily Mass and Rosary
Care continuum
One campus spans independent living to long-term nursing

What Families Think

Families describe a wide range of experiences at this large, multi-level Jennings campus. Many reviewers single out specific rehab, hospice, and assisted living staff for exceptional compassion, while a substantial number of others report chronic understaffing, slow communication, and serious care lapses in the skilled nursing and memory care units.

The Good

  • Families repeatedly praise named rehab and hospice staff
  • Compassionate hospice care highlighted by multiple reviewers
  • Private suites offered regardless of care level
  • Full continuum from independent living to skilled nursing
  • Catholic-based values with daily Mass and Rosary

The Bad

  • Multiple reports of chronic understaffing affecting care quality
  • Several reviewers describe poor communication, especially around hospice and emergencies
  • One report of alleged assault in the memory care unit
  • Reports of delayed fall notification and slow maintenance repairs

AI-generated from reviews and community data.

Jennings' Garfield Heights campus is a senior living community in Cleveland, Ohio offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Professional Chef, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.1 out of 5 across 36 reviews.

About Jennings' Garfield Heights campus

Welcome to Jennings!
 
In the midst of the pandemic, our priority remains the health and wellness of individuals we serve and the staff who serves them. We are welcoming new residents at all Jennings locations.

Interested in residences or services for an adult

People say they feel something special when they first walk through the front door at Jennings. They can't quite put their finger on it. We often hear, you can just feel it. IT is what makes the older adults we serve feel respected. IT is what makes families and visitors feel welcome. Furthermore, it is what inspires staff members and volunteers to remain committed to our mission and live out our values. Click here to see some recognition and awards that set Jennings apart.

Trusted Experience

Celebrating more than  75 years of Catholic-based care and residences, Jennings offers life as it should be for older adults and their families. We invite you to discover Jennings throughout Northeast Ohio: Brecksville, Chardon, Garfield Heights and Shaker Heights. Jennings offers choices in residences and services that include:

•    affordable apartments for adults 55 and older
•    assisted living
•    adult day services
•    Alzheimer's/ dementia care
•    infant and child day care
•    long-term care
•    short-term rehabilitation
•    villa homes

We believe older adults should feel at home, wherever they call home. Click here for a brief video about how we make it home.
 
Catholic Mass and Rosary

Jennings welcomes people of all faiths. We offer daily Catholic Mass and Rosary (times vary depending on location). We welcome interdenominational celebrations as well.

Lifestyles & Services

We believe every individual deserves to live in an environment he or she can call home.

Jennings offers choices in a continuum of residences and services that support the freedom of independent living through the comfort of long-term nursing care. Jennings recognizes the right to privacy through exclusively private suites for all residences regardless of the level of care. Bringing the outside in, the familiar combination of neighborhood and home is evident in the daily sights and sounds of a community that knows no boundaries. Amid the backdrop of children’s laughter, the aroma of gardens and the companionship of pets, the pulse of our community is a seamless celebration of life as we know it.

Lifestyle choices and support include:

•    Adult Day Services
•    Alzheimer's/Memory Care
•    Apartments with Services
•    Assisted Living
•    Child and Infant Care
•    Community Programs
•    Home Care
•    Hospice
•    Lifelong Learning
•    Long-term Care
•    Palliative Care
•    Respite Care
•    Short-term Skilled Nursing & Rehabilitation
•    Spiritual Services
•    Villa Homes
•    Volunteer Opportunities

It is the policy of Jennings to provide service to all persons without regard to race, color, national origin, handicap or age in compliance with 45 CFR parts 80, 84, and 91, respectively. The Same requirements are applied to all, and there is no distinction in eligibility for, or in the manner of providing services. All services are available without distinction to all program participants regardless of race, color, national origin handicap or age. All persons and organizations having occasion either to refer persons for services or to recommend our services are advised to do so without regard to the person’s race, color, national origin, handicap or age.

Assisted Living

Looking for a lifestyle with support and catered services- Jennings Assisted Living is a residential option for senior adults who seek an independent lifestyle but require some assistance with daily routine tasks. Our apartment-style suites are ideal for individuals or couples who are downsizing or seeking more time for relaxation. Our private, comfortable suites need only your personal touch with your chosen furniture and home furnishings.

Key features of a lifestyle with assisted living:

•    Private 1 & 2-bedroom suites that are spacious and mobility accessible
•    Apartment style suites: separate living area, bedroom, kitchenette and bathroom
•    Three home-cooked meals each day, served restaurant style (with specialized dietary considerations)
•    Life-enriching social and recreational activities
•    Support to meet each individual’s current and future needs with activities of daily living such as personal care, housekeeping, medication administration and medical direction
•    Close parking
•    Group transportation
•    Emergency call system throughout the suite
•    Electricity, water and gas utilities
•    Telephone and computer hookups in suite
•    Cable TV and Internet service
•    Private kitchenette, furnished with kitchen sink, cabinet and pantry storage, microwave, compact refrigerator/freezer combination
•    Large bathroom with step in shower and fold-down seat
•    Walk-in closet, furnished with shelving

We invite you to come in for a tour to see our community for yourself! For more information, call 216-581-2900.

Amenities

Jennings provides the comfort and peace of mind that you seek in a supportive community. The campus offers numerous amenities that cater to the unique choices of each individual in celebrating life and discovering potential. Some amenities include:

•    Daily Mass and Rosary at dedicated, on-campus chapel
•    Beauty shop/barber shop
•    Gift Shoppe
•    Gardens throughout the campus
•    Wellness Center for seeing physicians and specialists close to home
•    Activities such as lifelong learning, art, concerts, intergenerational programs and special events
•    Socialization programs and group outings and trips
•    Pet visiting: pet visitors welcome and pet therapy is available
•    Volunteer opportunities
•    Campus cable television
•    Common area computers
•    Internet access for residents and guests
•    Open visiting hours: guests welcome any time

About

Our Mission

Rooted in Catholic values, Jennings celebrates and nurtures individuals as they age, through exceptional choices and continuous innovation.

We commit ourselves to our mission through:

•    Respect
•    Compassion
•    Community
•    Discovery of Potential
•    Celebration of Life

Celebrating The Jennings Legacy

Our namesake is a memorial to Monsignor Gilbert P. Jennings. Monsignor Jennings was the founding pastor of St. Agnes Parish, then located on Superior Avenue near the old Cleveland Playhouse. Considered to be a socially progressive thinker, Monsignor Jennings was truly a visionary in meeting the needs of his people.

Upon his death on April 17, 1941, Monsignor Jennings gave life to a new era of senior care. Having inherited a large sum of money from the estate of his brother, Monsignor Jennings designated in his will that a rest home be built. His vision was to provide safe, comfortable and affordable housing for aging citizens who would not otherwise be able to provide for themselves with a suitable home. What has evolved in his memory is a campus community with a full continuum of care, services and progressive programs that inspire and celebrate life.

Monsignor Jennings legacy of love continues today through the steadfast dedication of the Sisters of the Holy Spirit, as well as the generous hearts and hands of our staff, volunteers and benefactors. By bringing together the sights, sounds and traditions of neighborhood, family and faith, we remain true to Monsignor Jennings vision of a vibrant and compassionate community with the familiar feeling of home.

Types of Care at Jennings' Garfield Heights campus

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Jennings' Garfield Heights campus

3.1overall · 38 ratings combined

3.1★ on Google (36) · 3★ on Yelp (2) · Yelp page ↗

Stephanie Medina

Jun 2026

via Google

I hope this reaches the right people. This place was the best thing I could have found for my dad. My father, José Miguel Torres Serrano, spent his last year of life here, and everyone treated him like family. The hospice team was truly the best of the best. They helped me so much with everything related to my dad’s care.<br><br>My dad passed away in January 2026, and they still continue to call me and provide me with support. I am beyond grateful. They were all angels for my dad and for our family. Thank you from the bottom of my heart. 🙏🙏

clay Williams

Mar 2026

via Google

This facility is horrible. They NEVER have enough staff. They NEVER have what's on the menu. Residents don't receive help when needed.

Shawna D

Oct 2025

via Google

I called the Jennings nursing home today 10/30/25. The receptionist was the most unprofessional person that I've encountered in a very long time. She was rude, nasty, unhelpful and very short with her responses. And on top of all that, she transferred me to the wrong department. When I called back she didn't answer the phone. I had to call back a second and third time and she still didn't answer. I feel sorry for anyone who has loved ones here.

Leah Cipolla

Sep 2025

via Google

I hope this message gets to the right people. I wanted to personally thank these amazing staff members on the Rehab floor: Danielle; Darby; Brandon; Christian; Kula; Dee; Dominic; the RN nursing supervisor; Dorothy; Arlin; and anyone I may have missed. (if so i'm sorry!) Your kindness and care and sweet personalities will NEVER be forgotten! You made a very tough situation a little bit easier to deal with because of the kindness you showed my Dad while he was on the Rehab floor as well as to the attentiveness to us, as his family. Your names and beautiful faces will never be forgotten and will ALWAYS be appreciated. THANK YOU for all you did for us and GOD BLESS YOU ALL!

Kenny R

Sep 2025

via Google

My mother, under hospice care, was a resident in skilled nursing for 7 months. The hospice people were great. Although there were Jennings employees who took good care of my mom, the ones who didn't ruined my opinion of the facility. My wife went to visit my mom one day and couldn't find her. She eventually was able to locate her sitting in a common TV room without any other people around. No other residents. No employees. No call button if she needed help. We purchased a pad for my mom's Broda chair seat, because she wasn't comfortable. The staff said that they would place it under her right after lunch. I stopped in 4 hours later and she was not sitting on the pad. I had to look for someone to find out why and found two aids sitting in the corner of a room looking at their phones. They came up with with a lame excuse why they didn't help my mom. My mom fell in her room once, was not injured, but it took 8 hours before the staff notified me. When I inquired about the delay, I was told it was because I stated that I didn't want to be called in the middle of the night. That is not true. Plus, she fell at 6:00 in the morning. The Hoyer style lift in my mom's room was broken during the last week of her life, even though I was told that maintenance would take care of it. Because of this broken equipment my mom had to be lifted from her bed and chair by two employees, which I know caused her pain. I saw her cry when they were doing so. One of the nurses once told me that they referred to my mom as "The nicest of the crazies." Really? Finally, one of the employees there told me not to leave any money in mom's room because it would probably disappear. Wow. The photo is of the broken lift, taken days after my mom died, when we were removing personal belongings from her room. Still broken after 10 days.

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Ask about availability, pricing, or a tour. Your details go only to Jennings' Garfield Heights campus, never sold or shared.

Government Inspection History

6 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 21, 2025Health Complaint4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

  • Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2025

Sep 12, 2024Fire Safety StandardHealth Standard12 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

Jan 16, 2024Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

Nov 15, 2023Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023

May 16, 2022Fire Safety StandardHealth Standard13 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2022

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2022

Sep 12, 2019Fire Safety StandardHealth Standard13 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2019

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2019

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2019

  • Provide a means of sharing information on occupancy/needs.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 6, 2019

  • List the names and contact information of those in the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 6, 2019

  • Establish procedures for tracking staff and patients during an emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 6, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jennings' Garfield Heights campus offer?

Jennings' Garfield Heights campus offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

How much does Jennings' Garfield Heights campus cost?

Jennings' Garfield Heights campus has not published its pricing. For context, communities in Cleveland that publish rates start around $2,940 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Is Jennings' Garfield Heights campus pet friendly?

Yes. Jennings' Garfield Heights campus lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Jennings' Garfield Heights campus located?

Jennings' Garfield Heights campus is located at 10204 Granger Rd in Cleveland, Ohio.

What do families say about Jennings' Garfield Heights campus?

Families describe a wide range of experiences at this large, multi-level Jennings campus. Many reviewers single out specific rehab, hospice, and assisted living staff for exceptional compassion, while a substantial number of others report chronic understaffing, slow communication, and serious care lapses in the skilled nursing and memory care units.

How did Jennings' Garfield Heights campus do on recent health and safety inspections?

Jennings' Garfield Heights campus had 6 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jennings' Garfield Heights campus?

Submit the Request Information form on this page to connect with Jennings' Garfield Heights campus and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Jennings' Garfield Heights campus? Claim this listing to update photos, pricing, and details. It's free.

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