3.8(81 ratings)· Springfield average: 4.1
1 / 4CMS Care Compare
Reviews for James River Nursing and Rehabilitation are sharply split: many families describe deeply compassionate, attentive care from specific nurses and aides, especially during end-of-life stays, while a substantial number of others report serious lapses in basic care such as slow call-button response, missed medications, and hygiene issues. Understaffing is the most frequently cited underlying cause of the negative experiences.
AI-generated from reviews and community data.
James River Nursing And Rehabilitation is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 81 reviews.
James River Nursing and Rehabilitation in Springfield, Missouri offers both short-term rehabilitation and long-term nursing care in a setting designed to feel safe, comfortable, and home-like. Residents stay in private rooms with showers, whether they are recovering from a hospital stay or living at the community on a long-term basis.
Rehabilitation services include physical therapy, occupational therapy, and speech therapy, tailored to each individual's needs. To help residents transition back home, the community includes a full kitchen and bathroom that can be used for practicing daily living skills before discharge.
Dining is overseen by a registered dietitian who develops menus intended to create a home-like atmosphere, and meals are served in a large communal dining space described as an engaging setting for residents to gather. The entry area features a fireplace, adding to the welcoming feel of the building.
Each hallway includes its own day space for both long-term care and short-term rehab residents, offering convenient common areas near resident rooms. Outdoors, an enclosed courtyard with a gazebo and a concrete walking path gives residents a place to spend time outside in a secure setting.
The community emphasizes a team of caring professionals focused on supporting residents' quality of life and treating each person with professionalism, warmth, and respect.
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Help Me Choose3.8overall · 81 ratings combined
3.8★ on Google (81)
Linda Behle
Jul 2026
James River staff took excellent care of my Mom. She was there for about 18 months before her death. Teri, Leslie, Heather and everyone (sorry I can’t remember all their names) are excellent care givers. Mandee makes sure all the residents are busy and stimulated. Sometimes they are short of staff is the only reason I give 4 instead of 5 stars. The techs and aides make up for the shortfall with lots of hard work. Love you guys!!❤️
Jacqueline Hardy
Jun 2026
There are some staff who will not listen to you. That can be very frustrating when it comes to good health. Others are very empathetic
John Deragowski
May 2026
Emily miesner and the therapy team with Kate Kaylee and Trevor have been fantastic to work with their caring attitude and loving ways makes for a great stay I would always welcome any family’s to come see them
Jennifer Hunt
Mar 2026
My mother unfortunately has to stay here until another facility is available. She is on hospice care. Multiple times we have found her water put completely out of her reach. Once her call button was tucked into the end of her roommates bed! Another time they didn't bother pulling her pants up. Left them around her ankles and pulled the covers up. A couple of the CNAs seem to care, but they are over worked and the patients suffer. If you can send your loved one anywhere else, please do. Oh! I heard them interviewing someone and she said she had a couple of minor convictions for drug paraphernalia. That's not a problem at James River!
Justa
Dec 2025
Looks are deceiving!!! They knew my father was very sick and couldn’t feed himself and they didn’t feed him or treat the wounds on his rear end he laid there and no one checked on him. Then knowing he cant walk insisted he just get up and walk!!!! He hasn’t walked in years!!! He lasted 2 days before having to go back to the hospital and the ER nurse and DR at the ER told me that nothing had been done he had pneumonia in both lungs now lucky it was caught in time but he is still in a step down of ICU and we pray he comes out of this. This is not a care center you go there to die!! We are sickened about the whole situation!!!!
5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2025
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 13, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Sep 13, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2022
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 7, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2019
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
James River Nursing And Rehabilitation offers Skilled Nursing / Long Term Care.
James River Nursing And Rehabilitation has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
James River Nursing And Rehabilitation is located at 3550 East Battlefield in Springfield, Missouri.
Reviews for James River Nursing and Rehabilitation are sharply split: many families describe deeply compassionate, attentive care from specific nurses and aides, especially during end-of-life stays, while a substantial number of others report serious lapses in basic care such as slow call-button response, missed medications, and hygiene issues. Understaffing is the most frequently cited underlying cause of the negative experiences.
James River Nursing And Rehabilitation had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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