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Jacksonville Health And Rehabilitation

410 Wilson Drive Southwest

3.5(56 ratings)

Jacksonville Health And Rehabilitation, photo 11 / 3

Quick Facts

Total units
167
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
167
Dining flexibility
Meals served in-room or restaurant-style dining area
Rehab care team
On-site nurses, aides, and therapists for rehab

What Families Think

Reviews of Jacksonville Health and Rehabilitation are sharply split, with several families praising the rehab therapy and attentive care their loved ones received after falls or surgery, while others describe serious lapses in basic care, hygiene, and responsiveness. The facility appears clean and home-like to some visitors, but a handful of one-star reports raise significant safety and dignity concerns.

The Good

  • Praised rehab therapy after falls, hip fractures, heart attacks
  • Several reviewers describe the facility as clean and odor-free
  • Staff described as attentive, kind, and family-like by some
  • Flexible dining: meals in-room or restaurant-style area
  • Beautician and laundry services offered

The Bad

  • One report of a medication overdose with staff refusing to call for help
  • One report of no bathing or clothing changes for four days
  • Multiple mentions of unanswered call lights and slow response to pain requests
  • One report of lost or stolen resident belongings and disputed billing

AI-generated from reviews and community data.

Jacksonville Health And Rehabilitation is a senior living community in Jacksonville, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.5 out of 5 across 56 reviews.

About Jacksonville Health And Rehabilitation

Jacksonville Health and Rehabilitation, LLC is a long-term care and rehabilitation facility in Jacksonville, Alabama, providing skilled nursing care in a home-like setting. The community is staffed with professionally trained nurses, certified nurses' aides, and therapists who focus on personalized care tailored to each resident's specific needs.

The facility features beautifully decorated common areas designed to create a warm and welcoming environment. Residents have access to outdoor courtyards and can participate in daily activities to stay active and engaged. Each resident room is equipped with cable television and complimentary Wi-Fi.

Jacksonville Health and Rehabilitation offers several supportive services to enhance residents' quality of life, including beautician services and laundry services. Dining options allow residents flexibility, with the choice to eat in their room or in the facility's restaurant-style dining area.

Types of Care at Jacksonville Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Jacksonville Health And Rehabilitation

3.5overall · 56 ratings combined

3.5★ on Google (56)

Steve Watts

Jun 2026

via Google

In my family’s experience Jacksonville Health and Rehab is a horrible place to entrust your loved ones with… It’s a filthy smelly place that only cares about money, not your loved ones well being… They didn’t give our loved one a bath or change their clothes for 4 days and most of his clothes were lost or stolen then they told us to read our contract because they weren’t responsible for lost or stolen items… They probably bilked the insurance company out of $100,000’s of dollars for a 2 week stay and then acted like thugs when asked to replace a $100 worth of clothes!!! They called me on Thanksgiving Day to inform us that our loved one lost an appeal for additional days and if we didn’t come and get them before the next day it would be $450 a day until we did come and get them! It’s not about the $100 worth of stolen clothes… It’s about entrusting your loved ones with an institution that advertise looking after and treating your loved ones with respect, dignity and utmost care but instead, leave them laying there in their filth for four days( probably longer if we hadn’t complained )😡… One of the nurses told us they were shorthanded over the holiday and no one on that side got a bath or change of clothes for those four days😡 Older people are treated horrible and it’s a shame that our government allows places like Jacksonville Health and Rehabilitation to get away with such horrible treatment to the elderly!!!

Carrie Dunaway

May 2026

via Google

Ok, this review comes several months late. But my step dad had a heart attack and he was no where ready to come home. His whole personality changed and I didn't know what to expect when the doctor discharged him. It was recommended that he go to rehab because he was a fall risk on top of his mental change. He was supposed to stay 3 weeks but refused and went home after a week. It was nothing against the staff but he wanted to be home. The nurses and staff here were great. They answered all my questions and took great care of my dad. I have no complaints and would recommend them to anyone.

Kathy Brooks

May 2026

via Google

They have the worst staff I've ever seen. My 82-year old mother was overdosed on medication and the staff refused to call for help. My brother called the ambulance himself when he noticed something was wrong and when the staff was alerted they refused to do anything. On another occasion my mom was left in her wheelchair after therapy. When she asked for help getting back in bed the side told her to do it herself. If she was able to do it herself she wouldn't have asked for help. Three people total were in and out of the room within a few minutes and all refused to help her. When she used the call button to ask for a pain pill she was told she used her call light too much and to stop bothering them. No pain pill. This place is the worst!

Anita A

Jan 2026

via Google

My mom fell and broke her hip November of 2025. She went to Jacksonville Health and Rehab for 20 days. Mom was well cared for and received excellent therapy to help her gain her strength back. So many of the care givers too time to show her attention. Kim on her first evening made sure she had supper and heated it for her. She helped mom settle in. The facility was clean and no odors were there. The meals were adequate and she requested boiled egg for breakfast and they made sure she received one each day. We were there over thanksgiving and mom was able to leave and join us at home for dinner. He holiday decorations were lovely and there was a very homey atmosphere. Our family would highly recommend their service. Five stars.

Mandy Parrish

Oct 2025

via Google

My aunt has been staying here temporarily while she recovers. I walked in & immediately noticed it not only looked so clean & pretty it also smelled the same.i have been in several places like it about a half dozen & I worked at a group home this place is cleaner than any other I have visited or worked but most importantly the staff are so kind and on top of treating their patients I witnessed while drinking coffee residents not only know their staff well they like them and act like a family this is definitely THE place I would want any of my loved ones or myself if necessary

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Government Inspection History

3 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 29, 2023Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 26, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 26, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 26, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 26, 2023

Sep 19, 2019Fire Safety StandardHealth Standard7 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2019

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2019

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2019

Sep 6, 2018Fire Safety StandardHealth Standard9 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2018

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2018

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2018

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2018

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2018

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2018

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2018

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2018

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2018

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jacksonville Health And Rehabilitation offer?

Jacksonville Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Jacksonville Health And Rehabilitation located?

Jacksonville Health And Rehabilitation is located at 410 Wilson Drive Southwest in Jacksonville, Alabama.

What do families say about Jacksonville Health And Rehabilitation?

Reviews of Jacksonville Health and Rehabilitation are sharply split, with several families praising the rehab therapy and attentive care their loved ones received after falls or surgery, while others describe serious lapses in basic care, hygiene, and responsiveness. The facility appears clean and home-like to some visitors, but a handful of one-star reports raise significant safety and dignity concerns.

How did Jacksonville Health And Rehabilitation do on recent health and safety inspections?

Jacksonville Health And Rehabilitation had 3 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jacksonville Health And Rehabilitation?

Submit the Request Information form on this page to connect with Jacksonville Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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