MyLivingChoice

Quality Care of Waco

2501 Maple Ave

3.2(34 ratings)· Waco average: 4.4

Quality Care of Waco, photo 1

Quick Facts

Total units
162
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
162
Licensed capacity
Up to 162 residents

What Families Think

Reviews for Quality Care of Waco are sharply mixed: some families praise attentive, respectful staff who helped loved ones settle in, while others describe serious lapses in basic hygiene care, medication delays, and unresponsive leadership. The facility's 3.2 rating reflects this split between caring individual staff and troubling systemic issues raised by multiple families.

The Good

  • Staff described as respectful and welcoming
  • Helped residents settle in smoothly
  • Some nurses genuinely cared for residents
  • Accommodated visits during pandemic restrictions

The Bad

  • Multiple reports of neglected hygiene (shaving, nail care)
  • One report of physical and mental abuse by an aide
  • Medication and pain management delays reported
  • Administrator described as dismissive when concerns raised

AI-generated from reviews and community data.

Quality Care of Waco is a senior living community in Waco, Texas offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 34 reviews.

About Quality Care of Waco

Quality Care of Waco is a skilled nursing / long term care community in Waco, Texas. The community is licensed for up to 162 residents.

Families rate Quality Care of Waco 3.2 out of 5 based on 34 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Quality Care of Waco

Skilled Nursing / Long Term Care

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Reviews of Quality Care of Waco

3.2overall · 34 ratings combined

3.2★ on Google (34)

Priscilla Guevara

Feb 2026

via Google

I visited yesterday to see a family friend and was extremely disappointed by what I saw. He hadn’t been shaved and his nails were clearly overdue to be clipped — basic hygiene that should never be neglected. When I brought this to the administrator’s attention, she remained seated, continued eating her lunch, and told me to “go ask the nurse.” There was no attempt to get up, assess the situation, or address the concern. Strong leadership in a care facility starts at the top. Administrators set the tone for accountability and compassion. In this case, the tone felt dismissive and unconcerned. I ended up shaving him and clipping his nails myself. Families should not have to perform basic grooming tasks because concerns are brushed aside. If this is how issues are handled when brought directly to leadership, it raises serious questions about oversight within the facility. Very troubling.

L. B.

May 2023

via Google

I would not recommend this facility. I had to move my mother from this awful place. There was only 2 or 3 nurses that really cared. The cna's have nasty attitudes and foul mouths. I would always see them on their cell phones talking loud. No respect. My mother was a victim of mental and physical abuse daily. I reported that aide for mental and physical abuse. My heart hurts for those residents that have no choice but to live there. I wish I could post my mothers face and injuries, but out of respect for her, I will not. My advice would be, if you have someone in this facility check on them often and different times of the day. Just show up unannounced. I'm so glad my mother is happy, thriving and treated with dignity. She is smiling again! God is good!!

Kimberly Dotsey

May 2023

via Google

I’m well please with this facility staff. Everyone was respectful. They showed curiosity with any concerns the family had. They made sure my grandmother got settled in. I recommend this facility for your love ones whom looking for a nursing home.

Amy Webb

Feb 2023

via Google

My mother has been a resident here for less than a week, and I'm already working to try to find somewhere else for her to go. She has not been bathed, she is not getting her pain meds on time or at all,unless my brother or I call to complain. I wanted to be open minded about this facility but so far I am not comfortable with my elderly mother ( who has cancer) being here.

Susan Gressett

Mar 2021

via Google

For the first time since the pandemic started in 2020, I was able to visit with my cousin who has been a resident at Quality Care for several years. While I had to get tested and wear PPE we were able to be face to face. We had a nice visit. The staff are so nice and take wonderful care of my cousin. I appreciate all they have done for the residents during this stressful time.

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Government Inspection History

6 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 6, 2026Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 9, 2026

Jul 23, 2025Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Have policies on smoking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

Jun 13, 2024Fire Safety StandardHealth Standard30 citations
  • Meet other general requirements.

    Severity L of L: immediate jeopardy, widespreadCorrected Jun 12, 2025

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2025

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 3, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2024

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 17, 2025

Dec 29, 2023Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 17, 2024

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 17, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 17, 2024

Dec 13, 2023Infection ControlNo citations
May 10, 2023Fire Safety StandardHealth Standard3 citations
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Quality Care of Waco offer?

Quality Care of Waco offers Skilled Nursing / Long Term Care.

Where is Quality Care of Waco located?

Quality Care of Waco is located at 2501 Maple Ave in Waco, Texas.

What do families say about Quality Care of Waco?

Reviews for Quality Care of Waco are sharply mixed: some families praise attentive, respectful staff who helped loved ones settle in, while others describe serious lapses in basic hygiene care, medication delays, and unresponsive leadership. The facility's 3.2 rating reflects this split between caring individual staff and troubling systemic issues raised by multiple families.

How did Quality Care of Waco do on recent health and safety inspections?

Quality Care of Waco had 6 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Quality Care of Waco?

Submit the Request Information form on this page to connect with Quality Care of Waco and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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