MyLivingChoice

Iowa Home Care

2500 University Ave

3.8(21 ratings)· West Des Moines average: 4.4

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Iowa Home Care, photo 1

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2004

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families of Iowa Home Care describe a mix of experiences: several reviewers praise specific caregivers for compassionate, attentive care that helps loved ones stay safely at home, while other reviewers report serious problems with staffing reliability and internal management communication. The overall Google rating sits at 3.8 from 21 reviews, reflecting this split experience.

What reviewers praise

  • Caregivers praised for going above and beyond
  • Helps patients stay in their own home
  • Specific staff singled out for compassionate care
  • High marks in several 5-star reviews

What reviewers flag

  • One report of unreliable staffing and missed visits
  • One report of poor leadership communication and inconsistent expectations
  • No published pricing information available

AI-generated from reviews and community data.

Iowa Home Care is a home health agency serving West Des Moines, Iowa offering At-Home Care and Home Health. Families rate it 3.8 out of 5 across 21 reviews.

About Iowa Home Care

Iowa Home Care is a home health and hospice provider serving West Des Moines, Iowa. The company enables patients to receive care in their own homes rather than moving to a facility.

Family experiences with Iowa Home Care are mixed. Several families praised individual caregivers for going above and beyond with genuine compassion, one family highlighted their bath aide as phenomenal and caring. Others, however, reported significant staffing challenges, including missed appointments and inconsistent care quality. Communication and leadership support were cited as areas of concern by some families navigating the service.

The company holds a 3.8 out of 5 stars across 21 Google reviews, reflecting this range of experiences. Families considering Iowa Home Care may want to ask directly about caregiver consistency and scheduling reliability for their specific situation.

Types of Care at Iowa Home Care

At-Home CareHome Health

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Reviews of Iowa Home Care

3.8overall · 21 ratings combined

3.8★ on Google (21)

Truth Reveiw

Apr 2026

via Google ↗ · Report

My experience at Iowa Home Care included challenges with communication, consistency, and overall support from leadership. Feedback was not always provided directly, and communication at times felt indirect. Expectations could shift without clear guidance, making it difficult to consistently meet performance standards. Workload expectations did not always feel evenly distributed and, at times, appeared to single out certain employees. Additionally, there were concerns with how performance management and terminations were handled, including limited explanation or follow-up. I would recommend carefully evaluating role expectations and leadership structure before accepting a position. Based on my experience, I would not consider this an employer of choice.

George Bergeson

Oct 2025

via Google ↗ · Report

Absolutely fantastic experience! The staff went above and beyond to care for my grandfather, providing top-notch in-home healthcare with kindness and compassion. Their dedication and expertise made a huge difference in his life, and we're so grateful for their support. Highly recommend!

Paige Clemons

May 2025

via Google ↗ · Report

If I could give zero stars I would. They have been nothing but difficult never have the staff to come and care for my brother and when they do they aren't with a damn tbh. Not only that but never show up when they are to come. I don't understand how they are hired to care for people and pay such crap to not have the money to staff people. It's frustrating enough that we as his family can't be there to help or care for our loved one but to have to constantly worry about if someone is gonna be there or if someone is gonna show up is sad ! And to have the workers who do come just stand around twiddling their thumbs still having us do it . It's all around sad and disgusting!

Aurora Coon

Jan 2024

via Google ↗ · Report

I’ve been a client of Iowa Home Care for a short time but my bath aid Ms. Lisa is phenomenal, she goes above and beyond and truly cares about her clients! If she ever retires I honestly don’t know what I would do, and God forbid this company takes her for granted I would have to take my business elsewhere, unfortunately!!! Also they have the kindest intake personnel including Olivia, who made me feel supported especially being disabled, that means the world to me. I’ve never had a bath aid who cares so much about your mental health just as much as my physical health, which a lot of people wouldn’t care about your mental health but Ms. Lisa does. Also my cats love her and they are fantastic judges of character, and if they don’t like you when they first meet you, I promise there is something wrong with you and your character. I’m so thankful for Ms. Lisa and Olivia so please give them their flowers, they completely deserve them!!! So thank you to Iowa home Care, please keep up the good work!!!

Judy Bensley

Jan 2023

via Google ↗ · Report

Iowa Home Care provides care to the underserved patients that truly makes them be able to stay in their home and out of a facility. Iowa Home Care allows their patients to live in their home healthy and happy!

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Medicare Quality of Care

Iowa Home Care is a Medicare-certified home health agency (certified since 2004). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency72%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way83%US 89%
  • The team communicated well83%US 86%
  • The team discussed medicines, pain and home safety84%US 82%

153 completed patient surveys, 21% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)14%US 11%Same as

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing90%US 86%
  • Patients' breathing improved79%US 85%
  • Patients got better at taking medications correctly87%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations51%US 61%

Service area

Iowa Home Care reports serving 87 ZIP codes, including Des Moines, Ames, Ankeny, Urbandale, West Des Moines, Ackley, Adel, Albion, Altoona, Bondurant and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 167288. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Iowa Home Care offer?

Iowa Home Care offers At-Home Care and Home Health.

How much does Iowa Home Care cost?

Iowa Home Care has not published its pricing. For context, communities in West Des Moines that publish rates start around $5,023 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Iowa Home Care located?

Iowa Home Care is located at 2500 University Ave in West Des Moines, Iowa.

What do families say about Iowa Home Care?

Iowa Home Care carries a 3.8 out of 5 rating from 21 Google reviews. Families of Iowa Home Care describe a mix of experiences: several reviewers praise specific caregivers for compassionate, attentive care that helps loved ones stay safely at home, while other reviewers report serious problems with staffing reliability and internal management communication. The overall Google rating sits at 3.8 from 21 reviews, reflecting this split experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Iowa Home Care?

Yes. Iowa Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Iowa Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Iowa Home Care?

Submit the Request Information form on this page, or contact Iowa Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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