Spotted Dog Rentals
May 2025
We have been very dissatisfied with this service. We were told that care providers would come on certain days; we've been using the service for about a week and a half and have had two no-shows on scheduled days. They randomly rescheduled us to different days without prior notification which makes predictability very difficult. They also can't seem to communicate between departments or hold on to authorizations. I watched my mother authorize multiple people as authorized decision-makers and contacts during a visit to the home, but the main office claims that they have no record of it. When trying to discuss the issue with someone in the Joplin office I couldn't have a conversation with the person who constantly interrupted. I had to call the director for operations over the whole state and STILL we couldn't get things arranged correctly. We were told that the "days change to fit the provider's schedules from week to week and this is just how it is." For anyone trying to help a parent from a distance or even someone who is working and needs reliability, avoid this company like the plague. Choose one more reliable, that will make a schedule and stick to it. Also, Mercy Hospital uses this company by default if there is no preference - ASK FOR A A DIFFERENT COMPANY.
