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Hope Home Health Care Services

27680 Franklin Rd

4(6 ratings)· Southfield average: 4.1

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Hope Home Health Care Services logo
Hope Home Health Care Services, photo 1

Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 2005

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Hope Home Health Care Services are limited but mixed. One family praised a specific nurse and care coordinator for compassionate, respectful help with an aging parent, while another reported serious concerns about a therapist's hygiene and professionalism during in-home visits.

What reviewers praise

  • Nurse praised for honest, attentive dementia care
  • Care coordinator described as helpful and respectful
  • Staff members named directly in positive reviews

What reviewers flag

  • One report of a therapist with poor hygiene during visits
  • One report of a missed occupational therapy appointment
  • One reviewer said visits felt rushed after a complaint

AI-generated from reviews and community data.

Hope Home Health Care Services is a home health agency serving Southfield, Michigan offering Home Health. Families rate it 4.0 out of 5 across 6 reviews.

About Hope Home Health Care Services

Hope Home Health Care Services is a Medicare-certified home health agency serving clients in Southfield, Michigan since 2009. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

CMS assigns the agency a 3.5-star quality rating. Reviewers described mixed experiences with the clinical team. Several praised individual staff members for their attentiveness and respect toward clients and families, while others noted concerns about professionalism and hygiene practices among some therapists.

Types of Care at Hope Home Health Care Services

Home Health

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Reviews of Hope Home Health Care Services

4overall · 6 ratings combined

4★ on Google (6)

Danielle Boyd

Feb 2026

via Google ↗ · Report

We love Nurse Shelly!!! She's very good at the home visits with my aunt with dementia. She doesn't hide the truth. However, the therapist is a ZERO times a thousand. He comes in with dirty same clothes, she put her butt on the table when there are four chairs at the table. She always put on gloves before touching my aunt. She also only use hand sanitizer on the ball after my aunt has used it not before. She's been sniffing since her first time here. We offered kleenex but she rather sniff. So I'm spraying lysol after each visit. Three weeks then she called me to say she's sick. Hmmmm glad I followed my first and second mine to spray. She's also short with my aunt and I don't like that. I checked her and so now she rushes her visits. Happily she only has 2 more visits left. The occupational therapist he set up an appointment twice and never showed up. Called him his response was oh I guess I drop the ball huh?!! Yes and your services are not wanted here. That's how we ended up with the sniffing physical therapist.

Felicia Johnson

Apr 2024

via Google ↗ · Report

Ms Carmen was very helpful and respectful I love how she made sure my dad will get everything we need I would recommend the company great

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By submitting, you're okay with us and Hope Home Health Care Services reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Hope Home Health Care Services is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency71%US 79%
  • Rated their overall care 9 or 10 out of 1074%US 85%
  • Care was given in a professional way83%US 89%
  • The team communicated well87%US 86%
  • The team discussed medicines, pain and home safety70%US 82%

27 completed patient surveys, 12% response rate.

Hospital outcomes

  • Discharged to the community83%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around95%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing96%US 86%
  • Patients' breathing improved78%US 85%
  • Patients got better at taking medications correctly94%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations62%US 61%

Service area

Hope Home Health Care Services reports serving 127 ZIP codes, including Detroit, Southfield, Sterling Heights, Warren, Bloomfield Hills, Pontiac, Rochester, Troy, Waterford, Ann Arbor and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237554. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Hope Home Health Care Services offer?

Hope Home Health Care Services offers Home Health.

Where is Hope Home Health Care Services located?

Hope Home Health Care Services is located at 27680 Franklin Rd in Southfield, Michigan.

What do families say about Hope Home Health Care Services?

Hope Home Health Care Services carries a 4.0 out of 5 rating from 6 Google reviews. Reviews for Hope Home Health Care Services are limited but mixed. One family praised a specific nurse and care coordinator for compassionate, respectful help with an aging parent, while another reported serious concerns about a therapist's hygiene and professionalism during in-home visits. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Hope Home Health Care Services?

Yes. Hope Home Health Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use Hope Home Health Care Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Hope Home Health Care Services?

Submit the Request Information form on this page, or contact Hope Home Health Care Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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