Home Instead is a home health and hospice care provider serving Little Rock, Arkansas. The agency offers in-home care and end-of-life support, including 24-hour caregiving options for clients with conditions like dementia and those requiring hospice services.
Families consistently praise the caregivers' attentiveness and compassion. Multiple reviewers highlighted caregivers who "go the extra mile" and show genuine engagement with clients, including attending hospital visits and providing support during end-of-life moments. The coordination team also receives recognition for their responsiveness, one family noted that supervisors like Shauna address concerns immediately and follow up, while care coordinators like Lance and Tracy provide helpful resources during difficult decision-making periods. One family wrote: "Her team of caregivers were also loving and caring taking care of our 99 yr old mother at home."
The experience is not uniform. While most families describe compassionate, attentive care, one negative review cited a caregiver watching Netflix during a hospice client's care and concerns about cost. This single low rating stands in contrast to the broader pattern of five-star feedback about staff dedication and family support during vulnerable times.
Home Instead holds a 4.3 out of 5 rating based on 58 Google reviews.
