4.6(31 ratings)· St. Augustine average: 4.7
1 / 6Home Instead, Home Care Services of St. Augustine is a home health and hospice provider serving families in St. Augustine, Florida. Google reviewers rate the service highly, with an average of 4.6 out of 5 across 31 reviews, though no specific review comments are available to detail what families appreciate.
AI-generated from reviews and community data.
Home Instead Senior Care in St. Augustine, Florida provides in-home health and hospice services. The agency supports seniors and their families across St. Augustine and surrounding areas including Flagler County, offering personalized care matched to each client's routine and needs.
Families consistently praise individual caregivers by name—Fariel, Samantha, Faith, Pam, Glenn, Sherree, Millie, and others—describing them as compassionate, knowledgeable, and genuinely invested in clients' wellbeing. Care pros prepare meals, assist with appointments, encourage mobility and physical activity, and provide emotional support; one family noted their caregiver "reminds me of my appointments in a timely manner and accompanies me on all my appointments." The office team, including manager Allisa Johnson and coordinator Jennifer Hill, earns mention for responsiveness and quick scheduling, with one family reporting assistance arranged within 24 hours of a call.
The agency also hosts educational events like a Virtual Dementia Tour for professionals and family members seeking to better understand dementia care. Staff turnover appears occasionally; while most families report deeply positive experiences, one family expressed concern after dedicated caregivers departed shortly after their mother's death.
Home Instead holds a 4.6 out of 5 star rating across 31 Google reviews, with the vast majority at five stars, reflecting strong family confidence in day-to-day care quality and staff dedication.
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Help Me Choose4.6overall · 31 ratings combined
4.6★ on Google (31)
Christine O'Connell
Aug 2025
My caregiver Millie is fantastic, she is extremely professional, knowledgeable, and encourages me every time she comes to my home for a shift. I could not ask for a better person than Millie! Millie takes pride in everything that she does for me. I truly wish I could give her more than five stars!
Karol Young
Jul 2025
My Care Pro Fariel is a wonderful person, very efficient and always a happy greeting when she arrives. She has my best interest at heart and in mind. Which I appreciate greatly. Mine and Fariel’s routine match up very well together. She remines me of my appointments in a timely manner and she accompanies me on all my appointments. Fariel is knowledgeable about food and prepares my meals from a healthy point of view. She likes to cook and makes interesting dishes. She also makes meals that can be frozen and used during the week when my medical and other appointments take up a lot of time during those days. She keeps the kitchen spotless and does light housekeeping so my home always looks clean and neat. Many times my balance is off and Fariel helps me prepare for a shower. She does a lot of nice things that brighten the day. This overall routine gives us time now and then to watch a tv show or discuss various subjects on life or historical events. Fariel is like family and we have a lot of laughs. My neighbors also like her very much as we live close by and they visit often. Fariel also reminds me to send Birthday Cards to me family. Last year Fariel prepared a Party for my 90th Birthday. It was really very nice. We all had a great time.<br>The staff in the office, Melanie in particular is very pleasant, helpful, and easy to talk to and work with regarding various matters or questions I might have.<br>And two other Care Pro, Lorraine who is very knowledgeable, filled in many times, and Laura who is now a regular on Sundays, both have work very well with the established routing which is great and they are caring.
James Reeves
Jul 2025
I have been using Honor/Home Instead in St Augustine since December 2022 to help care for my husband. I have always had great care pros but my two current care pros are my favorite. Pam and Glenn have become like family to me. They care for my husband like he is their father or uncle. I am blessed to have found these two people and feel they are the reason my husband has defied the doctors predictions!
Gina Wimp
Jul 2025
My parents absolutely love Faith who works for Home Instead!!! She not only helps them with cleaning, preparing meals, etc., but has been encouraging my father to walk. He has MD and has been in a wheelchair for a while now. She has been making sure that he does a few laps walking up and down the hall with his rollator so that he does not lose the ability to walk. She is also extremely kind and my parents love chatting with her. Thank you so much Faith!!!
Martina Tocci
Jun 2025
Cecelia with Home Instead is doing an amazing job with my 89 year old dad. He absolutely adores her. They go on their short walks and do their exercises together every visit. Seeing my dad laugh and communicate with Cecelia makes my heart melt! Thank you for alllllllllllll you do!
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