MyLivingChoice

Home Instead

27 1st Ave NE #205

4.8(22 ratings)· Hickory average: 4.5

Home Instead — photo 11 / 5

Quick Facts

Equipment support
Caregivers trained on electric Hoyer lifts
Overnight coverage
Overnight caregiver shifts available for clients
Caregiver continuity
Same caregiver retained for multiple years

What Families Think

Families using Home Instead's in-home care in Hickory describe reliable, compassionate caregivers who handle complex needs such as Parkinson's disease and MS, often becoming trusted, long-term partners in daily care. Several reviewers name specific caregivers who went beyond basic duties, and multiple families say the service let them return to work or personal life with peace of mind. One review notes that weekend coverage can be harder to staff consistently than weekdays.

The Good

  • Caregivers handle complex conditions like Parkinson's and MS
  • Reviewers name specific caregivers as trusted and reliable
  • Caregiver help frees family members for work and errands
  • Long-term caregiver relationships spanning years reported
  • High 4.8 rating across 22 Google reviews

The Bad

  • One report that weekend staffing is harder to keep consistent
  • No published pricing information available

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice care provider serving Hickory, North Carolina. The service brings skilled caregivers into clients' homes to support people with conditions like Parkinson's disease, MS, and general aging-related care needs.

Families consistently praise the quality and dedication of individual caregivers. Parents and spouses highlight how specific staff members—named caregivers like Julia Whitney, Amber, and Caroline Hill—have become trusted partners in their care journey, combining practical help with genuine compassion. One family noted their mother is "excited for each new day" with support ranging from meals and household tasks to mobility assistance and companionship. Another family appreciated that qualified caregivers are trained on equipment like the Hoyer Lift for clients with mobility limitations. For older spouses managing their own health challenges, the service has provided meaningful relief from physical caregiving demands.

Home Instead holds a 4.8 out of 5 rating across 22 Google reviews, with families consistently expressing gratitude for the care their loved ones receive.

Types of Care

Home Health and Hospice

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Reviews

4.8overall · 22 ratings combined

4.8★ on Google (22)

Patricia

Jun 2026

via Google

We moved to Hickory almost 3 months ago. From Day 1, Home Instead has done an outstanding job, providing qualified caregivers who know how to use an electric Hoyer Lift. My husband has MS, uses a power wheelchair and can't transfer or walk. Their company staff are very dedicated, working hard to get us the experienced caregivers for any shifts we need. Thank you so much, Home Instead! We are confident that you are providing us with the best care ever for our loved one at home. We have now been here almost 1 1/2 years. We continue to have outstanding help like Donna and Morgen during the week. The weekends are always a challenge at any agency. However, Barbara, Kiersten and Monci have been as dependable and we really appreciate it. Thank you Home Instead office staff for all your hard work to make this happen! Patricia and Randy Bergstrom

Beth Pernell

Jan 2026

via Google

My family and I are so lucky to have found such a caring person as Caroline Hill through Home Insread. My Mom is much happier than she was being alone each day. She's excited for each new day to discover what she is going to receive help with meals, organizing various ares of her home, help getting exercise when warm, and daily household chores. Even small things like changing TV channels and help with working the thermostat. This help allows my brother and I to work a full day as we have full time jobs. My Mom is thrilled for the helping hand. Thanks Home Instead and Caroline Hill.

Vance Smathers

Nov 2025

via Google

Julia Whitney has been a devoted care giver for two family members of ours for many years. Her dedication and level of care has been second to none. She has gone above and beyond any basic standard of care and in addition to being a care giver offering many of the daily requirements that present itself she has been a friend to those she cares for and their family and friends! She gives us peace of mind knowing that our loved ones are in good hands when we are not able to be with them ourselves!

Elizabeth Still

Oct 2025

via Google

We feel like our prayers have been answered by the care Home Instead has provided for my husband who has Parkinson's disease. This has allowed for expert, caring attention and relieved me from further damaging my back (I have degenerative disk disease) caring for him physically myself. As an older spouse, I find such great relief being able to get out to do errands and get to my own appointments and even take a weekly afternoon for bridge. We have a wonderful part time care giver who carves out time for us from her very busy schedule as a mom and a teacher. The biggest and best part of our experience has been Laura who not only works for us full time but also pitches in when for whatever reason another caretaker can't work their shift. She is not only extremely good at caring for David but also takes care of so much more...laundry, light cleaning, transferring, showering assistance, dressing, etc. We really feel like Laura has become part of our family. I would recommend Home Instead to care for your loved one too!!

Pam Sigmon

Jun 2024

via Google

My parents have been receiving care for 7 months from Home Instead. We’ve had some wonderful caregivers. Amber is the overnight caregiver and she is wonderful. Not only does she provide excellent care, she loves my Mom. She is a trusted partner with us on this journey and I am grateful for her!

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