3.7(7 ratings)· Colonial Heights average: 4.3
Reviews of this in-home care provider in Colonial Heights are mixed, with several families praising responsive office staff and professional nursing assessments, while others describe serious reliability and communication problems. The split between glowing and highly critical reviews suggests inconsistent experiences depending on which staff or caregivers are assigned.
AI-generated from reviews and community data.
Home Helpers Home Care of Tri-Cities, located in Colonial Heights, Virginia, provides home health and hospice services. The organization serves patients seeking care in their own homes, with nursing assessments, aide support, and end-of-life care.
Family experiences with the company are notably mixed. Strengths cited include professional nursing staff who conduct thorough, unhurried assessments, dedicated individual caregivers, and responsive office personnel. One family noted the organization as "reliable, honest" with accessible staffing. However, several families reported significant concerns: inconsistent aide attendance and punctuality, difficulty reaching the office by phone, and inconsistent professionalism from some office staff members. One family's experience involved caregivers being left alone without family notification.
Home Helpers holds a 3.7 out of 5 Google rating based on 7 reviews, reflecting this polarized feedback. Prospective families should note the wide variance in reported experiences and may benefit from detailed conversations about specific care assignments and office communication protocols before enrolling.
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Help Me Choose3.7overall · 7 ratings combined
3.7★ on Google (7)
Kid Real 2 Reel
Oct 2025
I'm am very happy with the whole process from admin side to nursing. Very professional on phone , Nurse tha came out to do assessment was not rushed, took good notes and friendly. The aid that is helping me... She is the perfect in every way. Other home health companies can learn from Home Helpers. A great company, culture starts at the top...Home Helpers are just that. Thank you Home Helpers
Lips & Lashes
Mar 2025
Reliable, honest company with affordable rates.
Karry Harrell
Feb 2023
I wish I could recommend this company but I cannot. This is the worse company from management to employees. The employees are late if they even show up which is a rarity. The office barely answers the phone much less return calls. They leave your loved ones alone without your knowledge. Do yourself a favor and and never use this company for someone you care about. Keep looking for a different company. There are much better ones out there.
Sagittarius Queen
Apr 2022
If you want to be talked to with disrespect and as if you don't matter as a caregiver this is the place for you. Liz and Ms Robin was amazing and been really helpful but Krystal is totally unfit and unqualified for the scheduler position. Office staff should know how to talk to you and be respectful at all times. They expect something from us as caregivers and we expect the same in return.
tascha
Sep 2021
Home Helpers in Colonial Heights is awesome. Liz in the office is really helpful and they always have staff available!
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