Heather Williams
Mar 2023
Nobody answers the phone when you call. Voicemail is always full, they don’t return missed calls and they expect a dementia patient to remember from month to month to tell them to buy them a phone card🤦♀️
Helping Hands Adult Care Center of Petersburg
130 McKeever St2.6(7 ratings)· Petersburg average: 4.2
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1 / 4Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Helping Hands Adult Care Center of Petersburg are mostly negative, with families describing curt, unempathetic staff, cleanliness concerns, and difficulty reaching the community by phone. The community holds a 2.6 out of 5 rating from a small number of Google reviews.
What reviewers praise
- Offers assisted living, skilled nursing, and hospice under one roof
What reviewers flag
- Several reviewers describe staff as short-tempered and lacking empathy toward residents and families
- One report of filth despite the community passing inspection
- One report of a loud alarm causing panic among residents
- One report of unanswered calls and a full voicemail hindering communication with families
AI-generated from reviews and community data.
Helping Hands Adult Care Center of Petersburg is a senior living community in Petersburg, Virginia offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.6 out of 5 across 7 reviews.
About Helping Hands Adult Care Center of Petersburg
Helping Hands Adult Care Center of Petersburg is a residential community in Petersburg, Virginia offering both assisted living and skilled nursing or long-term care. The facility is staffed 24 hours a day and includes an on-site registered nurse, medication management, housekeeping and laundry services, emergency call systems, private bathrooms, and wheelchair accessibility.
Reviewers consistently reported significant frustrations with the facility's communication and responsiveness. Families described difficulty reaching staff by phone, unresponsiveness to voicemail messages, and interactions they perceived as lacking empathy. One reviewer noted concerns about cleanliness and ongoing operational issues such as frequent alarm disturbances that affected residents.
Types of Care at Helping Hands Adult Care Center of Petersburg
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Helping Hands Adult Care Center of Petersburg
2.6overall · 7 ratings combined
2.6★ on Google (7)
Deborah Dickerson
Nov 2019
The staff is short with the clients and the families. No empathy whatsoever. I am surprised that they pass inspection with the filth. An extremely loud alarm sounds continually causing panic.
Daylen Hill
Jan 2016
They treated my girlfriend like a dog
Frequently Asked Questions
What types of care does Helping Hands Adult Care Center of Petersburg offer?
Helping Hands Adult Care Center of Petersburg offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Helping Hands Adult Care Center of Petersburg located?
Helping Hands Adult Care Center of Petersburg is located at 130 McKeever St in Petersburg, Virginia.
What do families say about Helping Hands Adult Care Center of Petersburg?
Helping Hands Adult Care Center of Petersburg carries a 2.6 out of 5 rating from 7 Google reviews. Reviews for Helping Hands Adult Care Center of Petersburg are mostly negative, with families describing curt, unempathetic staff, cleanliness concerns, and difficulty reaching the community by phone. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Helping Hands Adult Care Center of Petersburg?
Submit the Request Information form on this page, or contact Helping Hands Adult Care Center of Petersburg directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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