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Home Helpers Home Care of New Castle

1901 Wilmington Rd

3.3(12 ratings)· New Castle average: 4.1

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Home Helpers Home Care of New Castle logo
Home Helpers Home Care of New Castle, photo 1

Quick Facts

Ownership
Independently owned, locally operated franchise
Care availability
24-hour home care offered

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this in-home care agency are mixed, with several families praising compassionate, professional caregivers while others report serious concerns about staffing and management. Google ratings sit around 3.3 from a small number of reviews, reflecting this split experience.

What reviewers praise

  • Caregivers described as caring and compassionate
  • Praised as professional and trustworthy
  • Companionship and social engagement emphasized
  • Support for post-hospitalization recovery

What reviewers flag

  • Multiple reports of inadequate staff training
  • Multiple complaints about staffing shortages and rudeness
  • One report of poor management

AI-generated from reviews and community data.

Home Helpers Home Care of New Castle is a home care agency serving New Castle, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Dietary Accommodations. Families rate it 3.3 out of 5 across 12 reviews.

About Home Helpers Home Care of New Castle

Home Helpers Home Care of New Castle is an in-home health care agency serving New Castle, Pennsylvania. As a locally owned provider, it offers customized home care plans designed to support seniors and individuals who wish to remain in their own homes while receiving professional assistance.

The agency provides a range of in-home care services including personal care support, mobility assistance, medication reminders, and post-hospitalization recovery support. Caregivers also help with meal planning, shopping, and preparation to support daily wellness, as well as housekeeping tasks such as laundry and cleaning.

Home Helpers emphasizes companionship and social engagement as part of its care approach, helping clients stay active, connected, and emotionally supported. The agency offers a free In-Home Care Assessment to evaluate individual needs and explain how care plans can be customized, and it works with clients to determine whether home care is an appropriate solution for their situation.

The company is backed by more than 20 years of experience in home care and operates as an independently owned and locally operated franchise. Services are provided without regard to religion, race, color, national origin, gender, sexual orientation, veteran status, or other protected status.

Types of Care at Home Helpers Home Care of New Castle

At-Home Care

Amenities

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Grocery Shopping and Errands

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Reviews of Home Helpers Home Care of New Castle

3.3overall · 12 ratings combined

3.3★ on Google (12)

CHRISTOPHER JOHNSTON

Oct 2018

via Google ↗ · Report

First-rate, highly professional business, bringing care to your loved ones at home. Making Life Easier!

Courteney Metts

Oct 2018

via Google ↗ · Report

Staff doesn’t get proper training❗️❗️ Poor management

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Frequently Asked Questions

What types of care does Home Helpers Home Care of New Castle offer?

Home Helpers Home Care of New Castle offers At-Home Care.

Where is Home Helpers Home Care of New Castle located?

Home Helpers Home Care of New Castle is located at 1901 Wilmington Rd in New Castle, Pennsylvania.

What do families say about Home Helpers Home Care of New Castle?

Home Helpers Home Care of New Castle carries a 3.3 out of 5 rating from 12 Google reviews. Reviews for this in-home care agency are mixed, with several families praising compassionate, professional caregivers while others report serious concerns about staffing and management. Google ratings sit around 3.3 from a small number of reviews, reflecting this split experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Home Helpers Home Care of New Castle?

Submit the Request Information form on this page, or contact Home Helpers Home Care of New Castle directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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