MyLivingChoice

Home Helpers Home Care of New Castle

1901 Wilmington Rd

3.3(12 ratings)· New Castle average: 3.6

Home Helpers Home Care of New Castle — photo 1

Quick Facts

Ownership
Independently owned, locally operated franchise
Care availability
24-hour home care offered

What Families Think

Reviews for this in-home care agency are mixed, with several families praising compassionate, professional caregivers while others report serious concerns about staffing and management. Google ratings sit around 3.3 from a small number of reviews, reflecting this split experience.

The Good

  • Caregivers described as caring and compassionate
  • Praised as professional and trustworthy
  • Companionship and social engagement emphasized
  • Support for post-hospitalization recovery

The Bad

  • Multiple reports of inadequate staff training
  • Multiple complaints about staffing shortages and rudeness
  • One report of poor management

AI-generated from reviews and community data.

About Home Helpers Home Care of New Castle

Home Helpers Home Care of New Castle is an in-home health care agency serving New Castle, Pennsylvania. As a locally owned provider, it offers customized home care plans designed to support seniors and individuals who wish to remain in their own homes while receiving professional assistance.

The agency provides a range of in-home care services including personal care support, mobility assistance, medication reminders, and post-hospitalization recovery support. Caregivers also help with meal planning, shopping, and preparation to support daily wellness, as well as housekeeping tasks such as laundry and cleaning.

Home Helpers emphasizes companionship and social engagement as part of its care approach, helping clients stay active, connected, and emotionally supported. The agency offers a free In-Home Care Assessment to evaluate individual needs and explain how care plans can be customized, and it works with clients to determine whether home care is an appropriate solution for their situation.

The company is backed by more than 20 years of experience in home care and operates as an independently owned and locally operated franchise. Services are provided without regard to religion, race, color, national origin, gender, sexual orientation, veteran status, or other protected status.

Types of Care

Home Health and Hospice

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Reviews

3.3overall · 12 ratings combined

3.3★ on Google (12)

Sabrina Backer

Oct 2018

via Google

Staff is amazing, very caring and compassionate.

CHRISTOPHER JOHNSTON

Oct 2018

via Google

First-rate, highly professional business, bringing care to your loved ones at home. Making Life Easier!

Courteney Metts

Oct 2018

via Google

Staff doesn’t get proper training❗️❗️ Poor management

Johnalynn Keilman

Oct 2018

via Google

Never have proper staff, and they are rude

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Nearby Communities

Other senior living options within 25 miles of New Castle.