Amelia Varner
Feb 2025
No comment. I would suggest using a home health agency that is more compassionate.
Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 1966
- After-hours coverage
- 24/7 answering service with nurse on call
- Office hours
- Monday through Friday, 8 a.m. to 5 p.m.
- Years in operation
- Providing home health care since 1995
Home Health Compare
What Families Think
This is a home health agency serving Asheboro-area patients rather than a residential community, offering skilled nursing and rehab services in patients' homes. Reviews are very limited but sharply negative, with both reviewers describing a lack of compassion and feeling that patient care fell short of expectations.
The Good
- 24/7 nurse on-call coverage after hours
- Care coordinated under physician oversight
- Serving the community since 1995
The Bad
- Very low overall rating from reviewers
- One reviewer described care as lacking compassion
- One reviewer felt patient needs were not prioritized
AI-generated from reviews and community data.
Home Health-Randolph Hospital is a home health agency serving Asheboro, North Carolina offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management.
About Home Health-Randolph Hospital
Home Health-Randolph Hospital provides home health care services to patients in Asheboro, North Carolina and surrounding communities in Randolph County. Since 1995, the service has delivered patient-centered care in patients' homes, with staff dedicated to improving health outcomes while respecting individual dignity and personal rights.
Services are provided under physician direction and require a physician's recommendation for admission. The agency offers a combination of services tailored to individual needs, with all care planned and coordinated by qualified staff under the attending physician's oversight. Homebound status may be required for eligibility.
The service maintains office hours Monday through Friday from 8 a.m. to 5 p.m., excluding holidays. After-hours and holiday coverage is available 24 hours a day, seven days a week through an answering service, with a qualified nurse on call to accept patient calls, referrals, and arrange emergency services as needed.
Types of Care at Home Health-Randolph Hospital
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Home Health-Randolph Hospital
1.5overall · 2 ratings combined
1.5★ on Google (2)
Wendy Kay
Jul 2023
I have been extremely sick since the beginning of June,I've been to the ER there twice,I had pnumonia and was sent home,I'm getting worse,I can't eat without getting sick,I've lost 8 pound in almost 2 weeks,they would not even admit me to try to get me better, gave me one bag of fluids and I was so dehydrated they had to stick me 7-8 times to even get a vein that would work,All my life I've never been treated so horribly at Randolph,I feel like they don't care about patients anymore,I'm trying to work with my Primary Dr and cardiologist,I am having some problems with my heart,the care has went to a zero in my book,I don't know what has happened with this hospital but patient care is not top priority like it use to be,I'm praying I don't die before someone can help me,you need to reevaluate your ER staff, meaning Drs and start being more considerate to people's health,I'm very disappointed with the care and the way I was treated,I will never come back to Randolph Hospital for nothing unless it's an x-ray
Medicare Quality of Care
Home Health-Randolph Hospital is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency89%US 79%
- Rated their overall care 9 or 10 out of 1093%US 85%
- Care was given in a professional way94%US 89%
- The team communicated well91%US 86%
- The team discussed medicines, pain and home safety89%US 82%
181 completed patient surveys, 27% response rate.
Hospital outcomes
- Discharged to the community91%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)6%US 4%Worse than
- Preventable hospital visits during care (lower is better)7%US 11%Better than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around84%US 83%
- Patients got better at getting in and out of bed91%US 83%
- Patients got better at bathing87%US 86%
- Patients' breathing improved95%US 85%
- Patients got better at taking medications correctly82%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
Home Health-Randolph Hospital reports serving 36 ZIP codes, including High Point, Asheboro, Greensboro, Athens, Bear Creek, Bennett, Browns Summit, Climax, Colfax, Denton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347007. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Home Health-Randolph Hospital offer?
Home Health-Randolph Hospital offers Home Health.
Where is Home Health-Randolph Hospital located?
Home Health-Randolph Hospital is located at 212 Foust St in Asheboro, North Carolina.
What do families say about Home Health-Randolph Hospital?
This is a home health agency serving Asheboro-area patients rather than a residential community, offering skilled nursing and rehab services in patients' homes. Reviews are very limited but sharply negative, with both reviewers describing a lack of compassion and feeling that patient care fell short of expectations.
Does Medicare cover care from Home Health-Randolph Hospital?
Yes. Home Health-Randolph Hospital is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Home Health-Randolph Hospital?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Home Health-Randolph Hospital?
Submit the Request Information form on this page to connect with Home Health-Randolph Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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