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Home Bound Medical

358 AR-5

2.5(19 ratings)· Mountain Home average: 4.3

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Home Bound Medical, photo 1

Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 2010

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Home Bound Medical are sharply mixed. Several families praise administrator Gayla Gray and her caregivers as compassionate, professional, and well-matched to clients, while other reviewers describe serious problems with staffing consistency, communication, and how Medicaid clients were treated compared to private-pay clients.

What reviewers praise

  • Caregivers described as compassionate and well trained
  • Administrator Gayla Gray praised by name repeatedly
  • Background checks and personality-based caregiver matching
  • Staff went above and beyond during difficult times

What reviewers flag

  • One report of a caregiver making insensitive personal remarks
  • One report of care hours cut with little notice
  • One report of understaffing leading to inconsistent caregiver assignments
  • One report alleging different treatment for Medicaid vs. private-pay clients

AI-generated from reviews and community data.

Home Bound Medical is a home health agency serving Mountain Home, Arkansas offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 2.5 out of 5 across 19 reviews.

About Home Bound Medical

Home Bound Medical is a Medicare-certified home health agency serving Mountain Home, Arkansas since 2010. The proprietary agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide visits to clients in their homes.

Reviewers' experiences with Home Bound Medical vary considerably. Some families describe compassionate and well-trained caregivers who are carefully matched to clients based on personality and interests, and report that staff went above and beyond during difficult times. Others report concerns about caregiver changes, communication about service adjustments, and interactions with staff during initial assessments.

Types of Care at Home Bound Medical

Home Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Home Bound Medical

2.5overall · 19 ratings combined

2.5★ on Google (19)

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April Rice

Mar 2026

via Google ↗ · Report

Home Bound Medical did not handle me with kid's glove . They kept cutting my hours for which I had already been approved for through my Medicaid AR choices Program. Debbie Goodwin told me one day before that my caregiver was supposedly getting promoted to take care of more acute cases! Debbie said my caregiver would be with me only for one day a week now and I would just have to put up with it .Debbie told me it would take a week or longer to get a caregiver. I felt discriminated against due to me being on medicaid, because these so called acute patients were private pay and homebound makes more money from those cases than mine. Homebound pulled my caregiver off shifts with me to cover other cases, because she was their best caregiver and they never have enough staff .Debbie said they were sicker and needed more help than me, go figure. I put up with all these antics for months until I had enough. I got tired of their lies and bad care. The bottom line about Home Bound is that their : Uncaring, Unorganized, UnProfessional, Untruthful, and under staffed! If you do care, this is not the place for you, no warm fuzzies! Everyone Beware!!!

Lacey “Laceylace7” lace

May 2025

via Google ↗ · Report

I had reached out to see if I could get some help with daily things. I invited the lady into my home and all she had to say was my house was mess multiple times. And over all had the nerve to tell me my problem was I'm fat and lazy and she wasn't going to be able to help.

The Littles Preloved Threads

Sep 2022

via Google ↗ · Report

i would recommend Home Bound to anyone needing home health services or private duty nursing for their family or themselves in their home. Staff is caring, compassionate, and very professional. Administrator, Gayla Gray, goes above and beyond to meet your needs.

Mandy Trafford

Sep 2022

via Google ↗ · Report

Amazing company and workers! The caregivers are compassionate and well trained to care for their clients. HomeBound not only checks references and performs thorough background checks, but also takes time to find the perfect caregiver match for each client, taking into account personality, hobbies and common interests in addition to requested schedule and geographic accessibility. HomeBound has completely revamped their office staff. Very Professional!

Symone Sutton

Mar 2020

via Google ↗ · Report

Gayla and her staff were absolutely amazing! They went so far above and beyond for my father-in-law and for us. We were so grateful to work with such dedicated professionals at such a difficult time in our lives. They made everything that we had to accomplish so much easier, by offering their staff, their resources and their advice. We would highly recommend them!!

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Have you already been in touch with Home Bound Medical?

By submitting, you're okay with us and Home Bound Medical reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Home Bound Medical is a Medicare-certified home health agency (certified since 2010). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Home health aide

Hospital outcomes

  • Discharged to the community92%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral82%US 94%
  • Patients who had a fall with major injury (lower is better)0%US 1%

Service area

Home Bound Medical reports serving 6 ZIP codes, including Bull Shoals, Clarkridge, Cotter, Gassville, Mountain Home, Yellville. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 047176. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Home Bound Medical offer?

Home Bound Medical offers Home Health.

Where is Home Bound Medical located?

Home Bound Medical is located at 358 AR-5 in Mountain Home, Arkansas.

What do families say about Home Bound Medical?

Home Bound Medical carries a 2.5 out of 5 rating from 19 Google reviews. Reviews for Home Bound Medical are sharply mixed. Several families praise administrator Gayla Gray and her caregivers as compassionate, professional, and well-matched to clients, while other reviewers describe serious problems with staffing consistency, communication, and how Medicaid clients were treated compared to private-pay clients. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Home Bound Medical?

Yes. Home Bound Medical is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use Home Bound Medical?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Home Bound Medical?

Submit the Request Information form on this page, or contact Home Bound Medical directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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