mjnuggets
Nov 2019
The best people to help my mom.
Quick Facts
- Medicare quality
- 1.5 of 5 stars
- Medicare certified
- Since 2012
- Backup staffing
- No backup nurse coverage during staff absences
- Visit reliability
- Reported missed infusion appointment due to staffing gaps
Home Health Compare
What Families Think
Holy Mary Home Health is a small home health and hospice provider in Lombard, Illinois, with a mixed reputation based on just four Google reviews. While one family praised the caregivers, two detailed reviews describe serious problems with staffing, scheduling, and communication from management.
The Good
- One reviewer praised staff as "the best people to help my mom"
The Bad
- Multiple reports of missed or delayed home visits
- One reviewer cited no backup nurse when staff was absent
- Complaints that management does not return phone calls
- One reviewer described management as unresponsive and blame-shifting
AI-generated from reviews and community data.
Holy Mary Home Health is a home health agency serving Lombard, Illinois offering Home Health. Families rate it 2.8 out of 5 across 4 reviews.
About Holy Mary Home Health
Holy Mary Home Health is a home health and hospice community in Lombard, Illinois.
Families rate Holy Mary Home Health 2.8 out of 5 based on 4 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Holy Mary Home Health
Home Health
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Help Me ChooseReviews of Holy Mary Home Health
2.8overall · 4 ratings combined
2.8★ on Google (4)
Bob Palucki
Jul 2019
TERRIBLE CUSTOMER SERVICE!! THEY DO NOT SHOW UP WHEN THEY SHOULD, THEY DO NOT CALL YOU TO TELL YOU WHAT IS GOING ON.THEY DO NOT RETURN PHONE CALLS. I MISSED AN IMPORTANT INFUSION TODAY, BECAUSE TWO PEOPLE WERE ON VACATION, AND THEY HAVE “NO BACKUP “.I HOPE THE VA CAN FIND A MORE DEPENDABLE SERVICE!!!
angela mccamury
Jul 2018
I had the worse, I mean the worse service possible from a home care facility, ms.kim cobbins, who runs this facility, is personally running it into the ground, lack of nurses, she can't provide the clients service even when she has proper enough time to fill the absent nurse position, my nurse had a family emergency and she contacted the facility three days before my home visit, and well the rest went straight down hill from there the facility couldn't provide service until three days after my original date that my nurse was supposed to come out to my home, even then that was not acceptable, Ms Kim cobbins don't know how to talk to people, she talks at a person she doesn't listen to your situation she just make every excuse in the book she does not accept responsibility for any of her actions instead of talking and listening to the few clients she has she's running this facility into the ground by herself a shortage of nurses for one a lack of knowledge for two if you can find another facility do so because this facility is the worse in home health care
Medicare Quality of Care
Holy Mary Home Health is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency45%US 79%
- Rated their overall care 9 or 10 out of 1078%US 85%
- Care was given in a professional way80%US 89%
- The team communicated well67%US 86%
- The team discussed medicines, pain and home safety82%US 82%
19 completed patient surveys, 14% response rate.
Hospital outcomes
- Discharged to the community62%US 80%Worse than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)22%US 11%Worse than
How patients did
- Care started within 2 days of referral94%US 94%
- Patients got better at walking or moving around68%US 83%
- Patients got better at getting in and out of bed62%US 83%
- Patients got better at bathing69%US 86%
- Patients' breathing improved66%US 85%
- Patients got better at taking medications correctly77%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations32%US 61%
Service area
Holy Mary Home Health reports serving 134 ZIP codes, including Chicago, Rockford, Aurora, Des Plaines, Elgin, Palatine, Schaumburg, Alsip, Arlington Heights, Barrington and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 148290. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Holy Mary Home Health offer?
Holy Mary Home Health offers Home Health.
Where is Holy Mary Home Health located?
Holy Mary Home Health is located at 2200 S Main St in Lombard, Illinois.
What do families say about Holy Mary Home Health?
Holy Mary Home Health is a small home health and hospice provider in Lombard, Illinois, with a mixed reputation based on just four Google reviews. While one family praised the caregivers, two detailed reviews describe serious problems with staffing, scheduling, and communication from management.
Does Medicare cover care from Holy Mary Home Health?
Yes. Holy Mary Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
Do I need a referral to use Holy Mary Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Holy Mary Home Health?
Submit the Request Information form on this page to connect with Holy Mary Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Holy Mary Home Health? Claim this listing to update photos, pricing, and details. It's free.
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