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Holden Rehabilitation & Skilled Nursing Center

32 Mayo Road

3.6(45 ratings)

Holden Rehabilitation & Skilled Nursing Center, photo 11 / 5

Quick Facts

Total units
123
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
123
Post-Acute Certification
Only Joint Commission Post-Acute Certified facility in Central MA
Facility Layout
Organized into three distinct care neighborhoods
Specialty Unit
Dedicated Wachusett Respiratory Care Unit on-site
Hospice Services
On-site hospice care available alongside skilled nursing

What Families Think

Families generally describe Holden Rehab as clean, welcoming, and staffed by caring nurses and aides, with several praising specific individuals by name. A minority of reviewers reported serious lapses in staffing levels, communication, and infection control that led to poor outcomes, so experiences appear to vary.

The Good

  • Facility repeatedly described as spotless and bright
  • Named staff praised for compassion and competence
  • Strong hospice care experience described by a family
  • Helped residents adjust and build friendships
  • Doctors and nurse practitioners called amazing

The Bad

  • One report of inadequate floor staffing and poor coordination
  • One reviewer said phone calls weren't returned
  • One report of a resident contracting COVID at the facility
  • A few staff described as lacking compassion in one review

AI-generated from reviews and community data.

Holden Rehabilitation & Skilled Nursing Center is a senior living community in Holden, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.6 out of 5 across 45 reviews.

About Holden Rehabilitation & Skilled Nursing Center

Holden Rehabilitation & Skilled Nursing Center is a 123-bed nursing facility in Holden, Massachusetts, providing long-term skilled care, short-term rehabilitation services, and hospice care. Established in 1964, the facility has been newly renovated with state-of-the-art equipment and mostly private accommodations.

The center is organized into three distinct neighborhoods: short stay, long term, and Wachusett Respiratory Care Unit. Each neighborhood features its own activity area, family meeting spaces, outdoor courtyards, and dining areas with country kitchens. A central Town Square houses a hair salon, consultation office, and coffee shop for residents and visitors.

The clinical team and Oriol Therapy Services work with residents experiencing a variety of health conditions, focusing on achieving the highest level of independence and quality of life. The facility is accredited by the Joint Commission and holds the distinction of being the only Central Massachusetts Joint Commission Post-Acute Care Certified facility, reflecting an effective framework for addressing the unique care needs of higher acuity or short-stay patients and ensuring effective care transitions.

Types of Care at Holden Rehabilitation & Skilled Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Kitchen
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Coffee Shop
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Holden Rehabilitation & Skilled Nursing Center

3.6overall · 45 ratings combined

3.6★ on Google (45)

Judith Haran

Jun 2026

via Google

I do not recommend this place. While the individuals we met there were all very nice, the staff seemed overworked, there were not enough people on the floor, my phone calls were not returned, and our eventual discharge was handled poorly. The patient is not dead (yet) but the outcome was catastrophic. This place needs MORE FLOOR STAFF, MORE COORDINATION, and BETTER COMMUNICATION WITH FAMILY FROM DAY ONE. Also they need to pay attention to covid precautions, which they are clearly NOT doing. My relative got covid there and it contributed to his precipitous decline. Had it been more clearcut I would be suing by now.

Mary Jo Kaye

Mar 2026

via Google

I was in your facility today conducting a visit with one of your residents for our program. I have been in many SNFs across the state of MA over the past 8 years, and I cannot tell you how impressed I was with Holden Rehab. Starting with your receptionist, who was pleasant and helpful; to the facility itself, which was SPOTLESS; and my gracious treatment by various staff I ran into. Extra kudos go to Unit Manager Madison Scampini, RN, who went out of her way to assist me with clinical questions, and offered further contact should I need more information. More importantly, she did it with such a calm, pleasant affect. What a great representation of your organization! Lastly, and most importantly, I saw no residents languishing in the hallways, staff were diligently working, and if you closed your eyes and inhaled, you would never know you were in a SNF.

leo Frank

Oct 2025

via Google

I would like to commend and recommend Oriol Healthcare, Holden Rehab for the care and treatment provided for my family, and the team was excellent. Nurse Carolyn O’Connell. Aides Sharika Smith and Ethel Dixon. Always making sure my loved one was always clean and well attended too. They are very competent, compassionate and professional, keeping good attitude and personality. We’re very thankful for there dedication and commitment and it doesn’t go unnoticed.

Julianne T.

Jun 2024

via Google

After touring some awful facilities, I found Holden Rehab and Skilled Nursing and it was beautiful. As soon as you walk in it’s bright, clean and smells good. They had a suite available for my mother’s hospice care and it was an immediate yes. Spotless, big, quiet, with windows, a TV, a stand up closet, and a big bathroom. MOST of the staff was amazing. The food looked decent. I took 1 star off for the couple staff members (RN/ CNA’s) who showed little to no compassion, who would walk in give my mother her meds and walk out without even asking her how she felt, or not fixing her pillow / rotating her on her sides when she no longer was able to speak. These concerns were addressed management took action which was appreciated. The doctors and NP were amazing! Thankfully I was able to be with her EVERYDAY to make sure all of her needs were being met. HOWEVER, we also had JHC as her hospice team that came in and were incredible!! I would recommend this facility as it was the best that I personally saw when I was touring different ones. Just make sure you always advocate for your loved ones regardless of the facility. Thank you to the staff who truly cared about my mother, made her smile during a very difficult time, and put the energy into making sure she was comfortable physically and mentally.

Cathy Friedman

Jun 2023

via Google

I can honestly say that I highly recommend Holden Rehabilitation & Skilled Nursing Center. I have been going here for well over 6 years! First for my Mom who passed in 2018; she went in for rehabilitation after breaking her leg in a fall and after she was discharged home decided she didn't want to live alone anymore. She called me up and asked me if I could get her back in. She loved it there! She loved the staff and all the activities. When it came time to make a decision for my Aunt, who was 97 years young, I decided to once again choose Holden. The facility is always clean, the staff always welcoming. I moved my Aunt from RI away from her friends and her own house. The care they took in making sure she adjusted was amazing! She has so many friends now and every week when I visit and we make our "rounds" there are so many residents and staff who joke and are just happy to see her. Making a decision where to place a parent or Loved one can be very difficult, but I never worry about my Aunt and know she is extremely well cared for.

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Government Inspection History

3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 13, 2025Fire Safety StandardHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2025

Dec 15, 2023Fire Safety StandardHealth Standard7 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024

May 16, 2022Fire Safety StandardHealth Standard4 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2022

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Jun 10, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Holden Rehabilitation & Skilled Nursing Center offer?

Holden Rehabilitation & Skilled Nursing Center offers Skilled Nursing / Long Term Care.

Where is Holden Rehabilitation & Skilled Nursing Center located?

Holden Rehabilitation & Skilled Nursing Center is located at 32 Mayo Road in Holden, Massachusetts.

What do families say about Holden Rehabilitation & Skilled Nursing Center?

Families generally describe Holden Rehab as clean, welcoming, and staffed by caring nurses and aides, with several praising specific individuals by name. A minority of reviewers reported serious lapses in staffing levels, communication, and infection control that led to poor outcomes, so experiences appear to vary.

How did Holden Rehabilitation & Skilled Nursing Center do on recent health and safety inspections?

Holden Rehabilitation & Skilled Nursing Center had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Holden Rehabilitation & Skilled Nursing Center?

Submit the Request Information form on this page to connect with Holden Rehabilitation & Skilled Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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