Bill Weber
Apr 2026
Over all; very nice. Impressed with the fact there is NO Body Odor or other Offensive smells. Too many facilities do not enjoy this outstanding element. The staff is courteous and helpful! Bill Weber, ATP
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 2 of 5
- Ownership
- For profit, Individual
- Certified beds
- 120
- Inspections
- View history (31 citations)
- Facility type
- Skilled nursing and rehabilitation only, no memory care
- Care focus
- Post-acute rehab and long-term care combined
CMS Care Compare
What Families Think
Reviews of Hillside Health and Rehabilitation Center are sharply mixed: several families describe serious neglect, unsanitary conditions, and unresponsive management, while a few praise attentive nurses and rehab staff during their stay. The negative accounts raise consistent concerns about understaffing and hygiene, which prospective families should weigh carefully against the positive experiences shared by others.
The Good
- Some reviewers praise friendly, attentive nursing staff
- One family felt confident leaving a loved one overnight
- Positive comments on food quality from at least one reviewer
- No offensive odors noted by one reviewer
The Bad
- Multiple reports of neglect, including residents left soiled for hours
- Several reviewers cite understaffing and overworked, disengaged staff
- Reports of unsanitary conditions including mold and persistent urine smell
- One reviewer described unresponsive management after repeated complaints
AI-generated from reviews and community data.
Hillside Health And Rehabilitation Center is a senior living community in Zephyrhills, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 190 reviews.
About Hillside Health And Rehabilitation Center
Hillside Health and Rehabilitation Center is a skilled nursing and rehabilitation facility located in Zephyrhills, Florida, providing post-acute rehabilitation and long-term care services.
The center offers personalized skilled nursing and rehabilitation experiences designed around individual needs, with a focus on promoting quality of life and clinical outcomes. Services are delivered through a combination of clinical care, compassionate staff support, and homelike amenities within a modern environment.
The facility aims to create a cheerful, home-inspired atmosphere designed to support residents' wellness journeys and daily well-being.
Types of Care at Hillside Health And Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillside Health And Rehabilitation Center
4.1overall · 190 ratings combined
4.1★ on Google (190)
Lisa Bernat
Apr 2026
I am writing this review to share my experience with this facility while my loved one was under their care. Unfortunately, the conditions were deeply concerning and unacceptable. There were clear sanitation issues, including what appeared to be mold in toilets and on windowsills. The smell of urine was persistent throughout the hallways, which made the environment feel neglected and unsanitary. I also observed patients emptying urinals into trash cans, which raises serious concerns about both hygiene and supervision. Beyond the physical conditions, the level of care was equally troubling. There were patients left slumped over in their beds without attention, and many staff members appeared disengaged. It was not uncommon to see nurses and care staff on their personal phones, including FaceTime and calls, rather than actively monitoring or assisting patients. What stood out most was the overall atmosphere, staff was unhappy and overwhelmed, which unfortunately translated into the level of care being provided. Facilities entrusted with vulnerable individuals have a responsibility to provide a safe, clean, and attentive environment. Based on what I witnessed, this location is falling short of that responsibility and should be held accountable for improving both its conditions and patient care.
Alexis R
Dec 2025
If you care above your loved ones do NOT bring them to this facility! The lack of care for the patients is indescribable. While there are a one or two quality nurses that work here, the majority of staff are lazy and helpless. I have had a family member stay at this facility for awhile now and have constantly been disappointed in his care. He has been non-verbal most of his life and has been constantly neglected here considering he cannot speak up for himself!! Our family has put in so much effort to help these nurses care for him better by putting up posters with his information and clear instructions on how to help care for him if needed! All I could ever think about is how these care workers/nurses would feel if THEIR family or friend was in the same position as these patients! I highly doubt they would be so careless and lazy. DO NOT be fooled by these random positive reviews that have no legitimate evidence of quality care at this facility. As soon as our family was able to transfer our loved one to a different facility we did immediately!! Save your time, money and conscious by going somewhere else!
CJ Marie
Dec 2025
I wish this review could give zero stars or negative! DO NOT SEND YOUR LOVED ONE TO THIS FACILITY! Over the last year, they have gone completely downhill. It was a continuous struggle to get them to properly care for my brother while he was there. Every time I voiced my concerns or grievances regarding his lack of care, they would listen, seemed concerned and do absolutely nothing except to avoid me the next time I came in. The staff complains they are over worked and understaffed and management denies it. They do did not have enough staff available to take care of these residents, or do anything when residence or family members complained. I can’t tell you how many times I have been to visit and I have had to put gloves on and clean my brother because he had been sitting in his urine and feces for so long, it had gone through the bedding and pads of the bed! It was a horrible experience for both of us! Just last Friday, day after Thanksgiving, I found my brother laying in his bed at 1:30 pm since the day before, soaked! When I asked the nurse why he was still in bed, she said that the CNA told her that my brother refused to get up by saying “I don’t want to get up” HE HASN’T SPOKEN IN 35 years! HES NON-VERBAL! I told the CNA that this was a lie and I asked why he hadn’t been changed and she actually got mad at me, told me she wasn’t his personal assistant and then walked away from me! I pleaded with her to come back and talk to me but she kept walking, told me that if I had a problem to talk to management and she walked into a residents room and slammed the door! I was horrified and spoke to the supervisor who said she would take care of it and when I went back the next day, I found out that she is still working there! Not a single phone call to me by anyone in management. I’ve left messages in the past for Regan and i never receive a call back! I moved my brother out of there this week!! Hillside is absolutely disgusting! When you tour the place, they only show you the hallways that are always polished and shiny. You should ask to go into the rooms and actually take a look at the furniture, the floors and the ceilings. (Pictures attached). There are only a handful of really great employees that deserve to be treated better than they are. This company makes millions of dollars but can’t seem to figure out how to give their employees a raise for over three years! Staff would have to ask me to ask management if the residents floors can be cleaned because they wouldn’t listen to them. Included in the picture is what what my mop looked like before and then after I cleaned a small area next to his bed! I had to bring Clorox wipes just to wipe down his feeding tube, floors and bedside table. I plan on filing a formal complaint for this place as I could write a book as to how shady and dirty this place is!
evelyn brewer
Oct 2025
My husband‘s been there for a week. They are so wonderful very friendly always there when you need them. The food is great even when I open the lid for my husband for lunch is like oh wow it’s gonna be today.. I come real early in the morning and I leave fairly late at night only because my husband has brain cancer. Sometimes he flips out and I’ll kind of wanna be there for him,. He has been in and out of hospitals lately, and I always feel like they’re not gonna come when he calls . So I always spend the night but at this place I feel very confident to leave him at night so I can get some rest and I come during the day to visit him. Don’t want him to miss me.. But I don’t worry at all when I leave great staff, the nurses and the rehab And all the managers .
Government Inspection History
4 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 21, 2025Fire Safety StandardHealth Standard10 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 21, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 21, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2025
Jan 23, 2025Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2025
Aug 16, 2023Fire Safety StandardHealth Standard7 citations
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2023
Aug 25, 2021Fire Safety StandardHealth Standard12 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2021
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2021
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillside Health And Rehabilitation Center offer?
Hillside Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Hillside Health And Rehabilitation Center located?
Hillside Health And Rehabilitation Center is located at 38220 Henry Dr in Zephyrhills, Florida.
What do families say about Hillside Health And Rehabilitation Center?
Reviews of Hillside Health and Rehabilitation Center are sharply mixed: several families describe serious neglect, unsanitary conditions, and unresponsive management, while a few praise attentive nurses and rehab staff during their stay. The negative accounts raise consistent concerns about understaffing and hygiene, which prospective families should weigh carefully against the positive experiences shared by others.
How did Hillside Health And Rehabilitation Center do on recent health and safety inspections?
Hillside Health And Rehabilitation Center had 4 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillside Health And Rehabilitation Center?
Submit the Request Information form on this page to connect with Hillside Health And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillside Health And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
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