MyLivingChoice

Hillcrest Home

14688 Illinois Highway 82

3.6(11 ratings)· Geneseo average: 4.2

Hillcrest Home, photo 11 / 3

Quick Facts

Total units
99
Medicare rating
4 of 5

CMS Care Compare

Ownership
Government, City/county
Certified beds
99

What Families Think

Hillcrest Home is a skilled nursing and long-term care community in Geneseo, Illinois, with a 3.6 out of 5 rating from a small number of Google reviews. Feedback is split: some families praise attentive aides and pandemic-era care, while others raise serious concerns about hygiene practices and staff conduct.

The Good

  • Nursing aides described as awesome and attentive
  • Staff praised for extra effort during COVID-19
  • Specific staff member singled out for helpfulness

The Bad

  • Multiple reports of staff skipping proper hand hygiene and gloves
  • Repeated complaints about rude or unkind nursing staff
  • One report alleging unequal treatment of residents by race

AI-generated from reviews and community data.

Hillcrest Home is a senior living community in Geneseo, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 11 reviews.

About Hillcrest Home

Hillcrest Home is a skilled nursing / long term care community in Geneseo, Illinois. The community is licensed for up to 99 residents.

Families rate Hillcrest Home 3.6 out of 5 based on 11 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Hillcrest Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hillcrest Home

3.6overall · 11 ratings combined

3.6★ on Google (11)

Rose Bonner

Aug 2025

via Google

WAS VERY PLEASED WITH THE HELPOF TATA YANCY AND STAFF. NURSING AIDES WERE AWESOME 👌

Kwaja Brown

May 2024

via Google

This facility is NOT top notch and if they provide the best care why they don’t use SOAP AND WATER? THE STAFF DOES NOT PERFORM HAND HYGIENE NOR THE CARE AS THEY SHOULD FOR THE RESIDENTS. THE NURSES ARE MEAN GIRLS

Brea Brown

Jan 2024

via Google

First off this is NOT a 5 star facility! I picked up with agency for the weekend and the residents were SHOCKED I was using soap and water when I was providing care. Their regular staff does NOT wear gloves or do proper hand washing! I did more work than the actual staff. The older ladies in the kitchen are rude! Some of the nurses were “mean girls”! This is one facility I would NOT put my own family in and they are not to friendly to the brown skinned people. I feel sorry for the residents! UPDATE: THE NURSE LIED AND SAID SHE ASKED ME TO TAKE PPL OUT THE DINING ROOM WHICH WAS NOT THE TRUE..I WAS ALREADY TAKING RESIDENTS OUT OF THE DINING ROOM!!

Allen Whitmore

May 2020

via Google

I would have given 5 stars a year ago. I would give more now. They have gone over and above during COVID-19.

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Government Inspection History

7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 23, 2025Fire Safety StandardHealth Standard9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2025

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2025

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 18, 2025

Jun 24, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

May 31, 2024Fire Safety StandardHealth Standard16 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Jun 20, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2024

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 17, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2024

Apr 23, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024

Feb 7, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024

Nov 15, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2023

Apr 7, 2023Fire Safety StandardHealth Standard3 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillcrest Home offer?

Hillcrest Home offers Skilled Nursing / Long Term Care.

Where is Hillcrest Home located?

Hillcrest Home is located at 14688 Illinois Highway 82 in Geneseo, Illinois.

What do families say about Hillcrest Home?

Hillcrest Home is a skilled nursing and long-term care community in Geneseo, Illinois, with a 3.6 out of 5 rating from a small number of Google reviews. Feedback is split: some families praise attentive aides and pandemic-era care, while others raise serious concerns about hygiene practices and staff conduct.

How did Hillcrest Home do on recent health and safety inspections?

Hillcrest Home had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillcrest Home?

Submit the Request Information form on this page to connect with Hillcrest Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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