Hillcrest Healthcare Center

• Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

  Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 16, 2024

• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2024

• Provide and implement an infection prevention and control program.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

• Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

• Provide or obtain dental services for each resident.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

• Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

• Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

• Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

• Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

• Construct fire resistant interior walls.

  Severity C of L: potential for minimal harm, widespreadCorrected Jun 2, 2025

• Install smoke barrier doors that can resist smoke for at least 20 minutes.

  Severity C of L: potential for minimal harm, widespreadCorrected Jun 2, 2025

• Have properly installed electrical wiring and gas equipment.

  Severity C of L: potential for minimal harm, widespreadCorrected Jun 2, 2025

• Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2024

• Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023

• Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2023

• Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• Ensure each resident receives an accurate assessment.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• Provide safe and appropriate respiratory care for a resident when needed.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• Provide safe, appropriate dialysis care/services for a resident who requires such services.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2023

• To conduct inspection, testing and maintenance of fire doors by qualified individuals.

  Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 25, 2022

• Ensure each resident receives an accurate assessment.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2022

• Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2022

• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2022

• Have properly sized and located compartments to protect residents from smoke.

  Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2022

• Have proper medical gas storage and administration areas.

  Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2022

• Install emergency lighting that can last at least 1 1/2 hours.

  Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2022

• Have properly installed hallway dispensers for alcohol-based hand rub.

  Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2022

• Install corridor and hallway doors that block smoke.

  Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2022

Hillcrest Healthcare Center offers Skilled Nursing / Long Term Care.

Hillcrest Healthcare Center is located at 462 Kenmore Drive in Danville, West Virginia.

Reviews of Hillcrest Healthcare Center are sharply divided: several families praise the caring staff and visible improvement in loved ones' health after rehab, while other reviewers describe severe neglect, a death following unmonitored decline, and serious breakdowns in communication with families holding medical power of attorney. The facility's 2.9 rating reflects this split between warm, grateful reviews and alarming accounts of care failures.

Hillcrest Healthcare Center had 4 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

Submit the Request Information form on this page, or contact Hillcrest Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.