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Reviews of Highland Place Rehab & Nursing are sharply split: several residents describe attentive nursing and therapy staff who helped them recover and feel like family, while other families report serious lapses in basic care, including unanswered call lights and cleanliness problems. Google reviewers rate the community 3 out of 5 stars overall, reflecting this inconsistency.
AI-generated from reviews and community data.
Highland Place Rehab & Nursing is a senior living community in Shreveport, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 31 reviews.
Highland Place Rehab & Nursing is a skilled nursing and long-term care facility in Shreveport, Louisiana, with a licensed capacity of 227 residents.
Family experiences at Highland Place vary significantly. Some residents and their families report positive encounters, describing attentive nurses, encouraging therapists, clean rooms, home-cooked meals, organized activities, and a family-like atmosphere. However, other families have documented serious concerns about responsiveness to call lights, with reports of buttons going unanswered for extended periods, and cleanliness issues, including rooms not being cleaned promptly after meals. One family wrote, "no one came" after timing unanswered call lights for over 35 minutes.
The facility holds a 3 out of 5 Google rating based on 31 reviews, reflecting this stark divide in resident and family satisfaction. Prospective residents and their families may want to conduct thorough visits and ask specific questions about staffing levels and response protocols before admission.
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Help Me Choose3overall · 31 ratings combined
3★ on Google (31)
Jacqueline Jackson
May 2026
I'm very grateful that I pick up a booklet at The Natchitoches Council Of Age In Natchitoches and I was reading it I shared it with My Friend Gregory "Moon"Walker therefore he called in And they accepted him Thank God he's there getting All The Therapy, Exercise , Assistance For Himself & Others What Ever Is Required Is Possible To Rehabilitate It Only Take If You Have Determination & Gregory Has That
Roy English
Jan 2026
I'm am a resident here right now and I love it here so much help this my sec time staying here and it's like home the people here is like family the workers care for us like family the therapist worked 10/10 the food amazing home cooked meals always hot the love I have here is like nothing I have ever had in life thank you guys . For giving me a second chance
Nikki Pola
Jan 2026
I stay at Highland Place Rehab & Nursing and I’m very happy with my care. The nurses were kind and quick to help me. My therapists encouraged me and helped me get stronger every day. The place was clean and my room was comfortable. The food was okay and the activities were fun — I made friends and laughed a lot. Staff kept my family updated and treated me with respect. I felt safe and well cared for. I would gladly recommend Highland Place.
Laneisha Rabb
Oct 2025
**due to being limited in how much I can post. All information is not provided.* My mother was at this facility for rehab. My mother would tell my aunt and I that she would use her call light for “help” and no one would respond for hours…or may not respond at all. She would press the call light frequently and no change. My aunt had the maintenance man to check to make sure the call button was correctly functioning. It was determined that it was. My mother called my aunt one night because she was in pain and no one responded to her call light attempt. My aunt who is elderly drove to the facility around 8:30-9pm to see why mother was not getting attention and assistance. Of course then once she arrived, someone attended to mom. On several other occasions, I’m on the phone with my mother. Mother has pressed the call button and no one responds. I stay on the phone for at least an hour, no response. Mother continues attempts to use call button, no response. In between me staying on phone with mom, I call the facility and ask if mom can have assistance x3 separate occasions. Still no one comes with in a timely fashion (15-30 mins and 30 mins is a stretch to me). No one came for house. (This happened more times that is should have on separate days). On one occasion, after a time of being in pain and calling for assistance, when someone came after hours, my mother was sleep. The person dropped a pill in my mother’s mouth while she was partially awake. Before my mother could wake fully, the person was walking out the door. So mother was unable to describe to me who this was. My mother was offended by this gesture and lack of decent care. I asked for the administrators information. Called the administrator, left a message, told her the issues. Admin. Responded within 1 day, I expressed my concerns, she listened, and stated these things shouldn’t be happening and she will put some things in place. I expressed that I didn’t think the facility was for to care for my mom and she needs to be elsewhere. New days are approaching, for a very short spell, responsiveness increased. Within this time, admin. Called and asked if things were better and I said “yes” . However with in 4 days the old patterns arise again. Non responsive to call light. For hours. I am on the phone with my mother as she is pressing the call button and no response for the duration of the phone call. Then, one night, my mother was in so much pain, felt nauseous, and short of breath. She kept pressing the light, no response. She herself called 911 to the facility to get help. This was around 9 -10 pm . And to know, that no one from the facility called me to let me know my mother went to the hospital. I found out my mother was at the hospital because I am logged into my mother’s MyOschner portal and I received a notification. The notification detailed notes of Care. I was asleep and woke up at 2am to potty. That’s when I saw the notification. I called my mom. She sounded ill, short of breath. I texted the admin at 2 something AM, And told her the situation and expressed deep concerns. She responded via text that day/morning. She later called that evening. My mother is no longer at this facility nor any facility. Although she should be. Due to the lack of care given at Highland, she has developed a fear of going into any facility for rehab. Almost like PTSD or a trauma based fear. This is very unfortunate b/c she so deeply needs intense rehab from a fall. Mother stated during her time at highland “people don’t deserve to be treated like this” “nobody should be treated like this “these people don’t care.” A positive: the admin appeared to be a nice lady who cared. However I think the problem is way bigger than her and what she is able to actually do. Negatives: not all staff, but some didn’t appear to care at all, handling by CNAs to their pts. Was subpar and lacked care as reported by my mother. She was handled roughly when changed or clean-up. Call lights not answered-Lack of basic care and responsiveness as to needs.
Ambria Norman
Oct 2024
I would give this place an absolute ZERO if possible. Completely disgusting as soon as you walk in. Came to visit family and her room had dried food that was there over 2 days (saw it on the previous days from feeding tube), set in the hall and watch 4 call lights remain on while staff sitting at nursing station on phones. No one came and I timed it over 35 minutes. The salon has trash over flowing and full of filth. Family ended up in ICU due to seizures from high fever and no one changed dressings or catheter. Do not send family here for any reason
17 inspection visits in the last three years, 78 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 6, 2026
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2025
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 31, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 9, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 9, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 6, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 6, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025
Meet requirements for the use and maintenance of medical gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 31, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 20, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Put firmly secured handrails on each side of hallways.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 19, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 11, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedCorrected May 7, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected May 7, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2023
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Highland Place Rehab & Nursing offers Skilled Nursing / Long Term Care.
Highland Place Rehab & Nursing is located at 1736 Irving Place in Shreveport, Louisiana.
Reviews of Highland Place Rehab & Nursing are sharply split: several residents describe attentive nursing and therapy staff who helped them recover and feel like family, while other families report serious lapses in basic care, including unanswered call lights and cleanliness problems. Google reviewers rate the community 3 out of 5 stars overall, reflecting this inconsistency.
Highland Place Rehab & Nursing had 17 government inspection visits in the last three years, with 78 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Highland Place Rehab & Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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