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Highland Oaks is a small, faith-based skilled nursing home in Elgin, Illinois, and the families who reviewed it describe an unusually warm, personal level of care. Reviewers consistently praise the staff's compassion, cleanliness, and attentiveness during residents' final years of life.
AI-generated from reviews and community data.
Highland Oaks is a senior living community in Elgin, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.9 out of 5 across 23 reviews.
Highland Oaks is a skilled nursing and long-term care facility in Elgin, Illinois, with a licensed capacity of 24 residents. It provides care for seniors requiring extended medical and nursing support.
Families consistently praise the staff for treating residents with genuine dignity and respect. Multiple families noted that interactions between caregivers and residents are consistently kind and gentle, with staff maintaining eye contact and addressing residents at their level. One family wrote, "every single interaction between staff and residents was kind, gentle and respectful." Staff go beyond job descriptions to help residents, and the facility maintains a homey rather than institutional atmosphere. Cleanliness, daily laundry service, and a full schedule of activities are also regularly highlighted.
Communication with families and the quality of meals rounded out families' positive experiences. The community holds a 4.9/5 Google rating based on 23 reviews.
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Help Me Choose4.9overall · 23 ratings combined
4.9★ on Google (23)
Jo McGraw
Jun 2026
I can’t say enough positive things about the care my mother received at this community! The loving care, activities, meals ,cleanliness and communication with family were all excellent. The CNA care and Nursing care exceeded standards I’m sure!
Lori Callis
Jul 2025
Words cannot express how impressed we were with Highland Oaks who cared for my mother. I have never experienced their impressive level of care anywhere else. They truly care for their residents as they would their own grandparents. The facility was always spotless and the schedule was full of activities available for the residents. I always felt comfortable when leaving knowing that my mother was really the best care available.
G K
Apr 2024
My grandmother was here for a few years before she passed away. I cannot say enough good things about this place! The care was beyond excellent. My grandmother was always treated with respect and dignity. The staff always got my grandmothers level and maintained eye contact with her while speaking to her. It is a homey enviornment and does not feel institutional. When you walk through the doors, it is like a breath of fresh air. The staff clearly cares about what they do, as evidience by how well the residents are taken care of. I wish all nursing homes were like this.
Becky Dawes
Aug 2021
My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about the facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we’ve encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.
Ken Ells
Dec 2017
Both of my parents were residents at Highland Oaks. The staff there is phenomenal! They are highly skilled professionally, but more importantly, all of the staff truly cares for the residents like family from the directors to the maintenance workers. Everyone there is awesome. There is not a better place for your loved ones when they need long term skilled nursing and assisted living care. If I could rate with 10 stars I would.
4 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 12, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 31, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Highland Oaks offers Skilled Nursing / Long Term Care.
Highland Oaks is located at 2750 West Highland Avenue in Elgin, Illinois.
Highland Oaks is a small, faith-based skilled nursing home in Elgin, Illinois, and the families who reviewed it describe an unusually warm, personal level of care. Reviewers consistently praise the staff's compassion, cleanliness, and attentiveness during residents' final years of life.
Highland Oaks had 4 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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