Highland Oaks is a skilled nursing and long-term care facility in Elgin, Illinois, with a licensed capacity of 24 residents. It provides care for seniors requiring extended medical and nursing support.
Families consistently praise the staff for treating residents with genuine dignity and respect. Multiple families noted that interactions between caregivers and residents are consistently kind and gentle, with staff maintaining eye contact and addressing residents at their level. One family wrote, "every single interaction between staff and residents was kind, gentle and respectful." Staff go beyond job descriptions to help residents, and the facility maintains a homey rather than institutional atmosphere. Cleanliness, daily laundry service, and a full schedule of activities are also regularly highlighted.
Communication with families and the quality of meals rounded out families' positive experiences. The community holds a 4.9/5 Google rating based on 23 reviews.