Highland Estates Assisted Living & Memory Care

Jeanne Goin

Nov 2025

via Google ↗

They have been leaving my mom in bed all day no food they say she is passing. I got her aid to get her out of bed asked her to get some food for her at least 3 times. She sat in her chair and laugh at cartoons. Today I get a call at 4:30 she fell out of bed she had been in all day. Frustrating one day I go over there sitting in a chair not dressed no pant Why???? I could go on to other things I could write a book. Frustrating she died that's how you dealt with it. If anyone puts a parent in highland put up a camera. If it wasn't for hospice there would of been little care. They cleaned the room dressed my mom . The memory care had such a strong urine smell. I complained about it but nothing was done .

Wendy Pool

Aug 2025

via Google ↗

Highland Estates has been amazing. They take very good care of my family members and do great at making the family feel welcome as well. I would definitely recommend them to my family and friends. They are very easy to work with and always there for us.

Walter

May 2025

via Google ↗

I give Highland Estates 5 stars and then some, I have lived here for 4 wonderful years. I fill the warmth and closeness to the caregivers and the med techs and management . The food has a good variety. I fill happy with going to Darrin and Felicia when ever I have a problem , I get them to help me . They always help me understand with confidence. The activities are great and ran by an enthusiastic staff member.

Sonya Griffith

Mar 2025

via Google ↗

They have no CNA on staff. They have less staff on duty than they said. Was suppose to be 2 people at all times in Memory care. That was not what we experience. The nurse did not do an adequate assessment and approved my Mom for admission when they did not have the staff or expertise to handle it. I felt the nurse had an obligation to explain moving a patient with dementia can make them deteriorate. The placed smelled throughout the memory care. Definitely needs to have carpet replaced. I pray that improvement will be made in the facility and staffing.

Rhonda Cantrell

Feb 2025

via Google ↗

Pros: The residents were very kind and the aides were kind. Cons: Memory care wing had a very strong urine odor. Dried food was stuck on the hand rails and needed to be cleaned. Our loved one was in the facility for two short weeks and fell out of bed three times. I highly recommend putting security camera in your loved ones room to help the facility evaluate how to eliminate as many falls as possible. There are no walking paths to push wheelchairs or for assisted living residents to walk on, just a very short distance of a sidewalk.