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Heritage Park

6912 Northwest 23rd Street

2.1(30 ratings)· Bethany average: 3.7

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Heritage Park, photo 1

Quick Facts

Total units
55
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
55

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Heritage Park describe a difficult environment, with multiple accounts of neglectful patient care, unprofessional or hostile staff behavior, and administrative problems including billing and insurance disputes. The community holds a 2.1 out of 5 rating from 30 Google reviews, and the concerns raised span both resident care and workplace conduct.

What reviewers praise

  • A few reviewers mention affection for residents
  • Some individual workers described positively by a former employee

What reviewers flag

  • Multiple reports of neglectful or abusive patient care
  • Several reviewers describe rude, unprofessional, or disrespectful staff
  • One report of an administrator yelling at staff repeatedly
  • One account of billing and Medicare insurance disputes with a resident
  • One nurse reviewer called patient care among the worst they'd seen in 20 years

AI-generated from reviews and community data.

Heritage Park is a senior living community in Bethany, Oklahoma offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.1 out of 5 across 30 reviews.

About Heritage Park

Heritage Park is a skilled nursing and long-term care community in Bethany, Oklahoma, licensed for up to 55 residents. The facility is Medicare and Medicaid certified and staffed 24 hours a day with emergency call systems, medication management, and wheelchair accessibility.

Reviewers consistently report serious concerns about the quality of care and workplace conduct. Multiple reviewers describe unprofessional behavior among staff and management, poor patient care practices, and inadequate supervision. The facility carries a 1-star CMS overall rating and a 2.1-star Google rating across 30 reviews, reflecting these widespread concerns.

Types of Care at Heritage Park

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Heritage Park

2.1overall · 30 ratings combined

2.1★ on Google (30)

Reipasha

Oct 2025

via Google ↗

i was doing doordash and they scam me, trying to get a free taco thats cost $7 by reporting to doordash that im not delivering the order. Soon i came back and the manager told me no one that has the name for the order, but clearly one of the nurse took it from me. They cursed at me, yell at me and said they dont care about that. I called the cop and they told the cop that I PUT THE ORDER OUTSIDE THE DOOR AND NO ONE TOOK IT. The "Black Bald Woman" took my order and the manager is a woman with dyed blonde hair on her front hair.

Jason Cragg

Dec 2022

via Google ↗

Marchetta Steelman is a rate who feeds on the week, They took me in off the street and for a year I stayed under the radar but was fully aware how predatory she was to the staff and how she used fear to control the residents and those who where helpless like a deaf resident named Teresa who became non verbal and immobile was left on mattresses in the floor in her own waist for at least two months that I know. Her administration has no collar is all white and nepotistic . After a year I got caught in her crosshairs we had a verbal argument I accused her of being a bigot they called the police and the hospital, they could not kick me out because I had threatened no one but I offered to leave, as a suicide code. I spent a week in the suicide word and a month in the crisis unite trying to find another nursing home to go to, but she told the staff there that my medicare insurance was not up to date. A lie which caused me weeks to straiten out, all of which Heritage park charred me for and is still charring me, luckily I found a nursing home which I am at home in and will abide the situation until social security corrects her Sabotage to my life!!!

Bree Melanson

Nov 2022

via Google ↗

If I could give this place zero stars, I most definitely would. My wife was working here. She currently quit because the staff is so rude and unprofessional and disrespectful. All they do is sit around and talk about the patients and other staff members as well as abuse the patients the managers and directors, do nothing to change what their staff is doing. It’s sad my wife is a very hard worker she shouldn’t have had to put up with the kind of disrespect. This place was allowing. That is why they cannot keep a dietary aide. Nobody should have to put up with such childish, immature people in their workplace.

Precious Bennett

Feb 2021

via Google ↗

They are horrible when it comes to being in a professional Field. I love the residents and some of the workers but the ones that set in they offices ALL day are horrible at being professional. They told me that they can help me get my CNA license But ALL they did was worked me crazy on the hall by myself. They are short handed because Leeann and Debbie don’t know how to be professional. When I did report something the head nurse never go see what’s wrong. They talk to you like you ain’t nothing. I can go on but hopefully you get the point DON’T GO WORK THERE.

Marti Mcconnell

Nov 2020

via Google ↗

I would give it zero if that was an option. I have been a nurse for almost 20 years and have never experienced such poor patient care by nurses and cna alike. The administrator is extremely hateful. I witnessed her yelling at staff on multiple occasions. Do not work there if you value your license or sanity and do NOT place your loved one there if you value them!

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Government Inspection History

3 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 23, 2024Fire Safety StandardHealth Standard16 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • The resident has the right to receive notices in a format and a language he or she understands.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

Sep 19, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 20, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2023

Oct 13, 2022Fire Safety StandardHealth Standard7 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 10, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Park offer?

Heritage Park offers Skilled Nursing / Long Term Care.

Where is Heritage Park located?

Heritage Park is located at 6912 Northwest 23rd Street in Bethany, Oklahoma.

What do families say about Heritage Park?

Reviews of Heritage Park describe a difficult environment, with multiple accounts of neglectful patient care, unprofessional or hostile staff behavior, and administrative problems including billing and insurance disputes. The community holds a 2.1 out of 5 rating from 30 Google reviews, and the concerns raised span both resident care and workplace conduct.

How did Heritage Park do on recent health and safety inspections?

Heritage Park had 3 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Park?

Submit the Request Information form on this page, or contact Heritage Park directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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