1 / 5CMS Care Compare
Reviewers largely describe Heritage Manor of Baton Rouge as an organized, kind skilled nursing and rehab facility where families feel loved ones are well cared for. However, one detailed report raises serious concerns about understaffing and inconsistent care execution, suggesting experiences can vary significantly.
AI-generated from reviews and community data.
Heritage Manor of Baton Rouge is a senior living community in Baton Rouge, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 153 reviews.
Heritage Manor of Baton Rouge II is a health care community in Baton Rouge, Louisiana offering skilled nursing, rehabilitation, and long-term care services for individuals recovering from surgery, hospitalization, or medical events, or those requiring ongoing medical monitoring.
The community provides short-term skilled nursing care to help patients recover after surgery or hospital stays and return home safely. Rehabilitation therapies are available for those recovering from joint replacement surgery or medical events such as heart attacks or strokes, with services designed to increase mobility, strength, and ability to function.
For individuals who need long-term care, Heritage Manor offers a homelike environment with regular medical monitoring and a variety of activities intended to support physical, mental, and spiritual well-being.
The community serves Baton Rouge and the surrounding parishes of West Baton Rouge, Ascension, and Livingston Parish. Staff are available to guide residents through the care process and help ensure they receive appropriate care to reach their optimal level of health and well-being.
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Help Me Choose4.4overall · 153 ratings combined
4.4★ on Google (153)
D.Resilience Health
Jun 2026
I enjoyed visiting with the Eders. It was a pleasant experience playing bingo with them. They were very friendly and very excited. I came with mount Gillian Baptist Church . This was my first time coming and it will not be my last visit. Have a blessed weekend. It was a great fellowship.
Brooke Hoover
Apr 2026
My dad has stayed here for skilled nursing multiple times. They are so efficient behind the scenes and extremely organized and kind. He has only had a positive experience here and we truly appreciate how "on top of it" the staff are.
Sabrina Johnson
Mar 2026
The staff showed empathy and kindness to all the patients ..I could actually see these qualities displayed...I tip my hat off to them because I realized caregiving is a challenging profession. Keep up the good work.
Cathy Davis
Jan 2026
I went to visit my sister today for the first time since she was admitted. We had a very pleasant visit. The staff was considerate and helpful. My sister looked well taken care of. I’m so grateful she is in a healthy environment both physically and mentally.
Keisha N.
Oct 2025
Seems nice, friendly, and welcoming but it is not. The nurses and the nurse aide are extremely rude to the residents. Residents are not getting their meds on time, aides are lying and saying that they are providing the care and they are not. Aides are not making rounds as they should ( no water/ ice is being passed out, residents are not getting changed as often as they should ; which contributes to UTI AND OTHER INFECTIONS or not at all).They are short staffed, meaning Aides are working 16 hour shifts with 15 plus residents to work with and they are not fulfilling their duties properly because of the stress and strain they have caused by this . Honestly if you’re going to send your loved ones here or any facility, please check on them as often as you can. Make sure they are getting the proper care that they need and also please make sure that they are staying hydrated. NURSE YOLANDA, NURSE DIAMOND, AND MEGAN THE NURSE AIDE, YOU ARE THE BEST AND THANK YOU FOR ALWAYS GOING ABOVE AND BEYOND.
12 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 26, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 26, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 26, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 26, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 30, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 14, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 14, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Manor of Baton Rouge offers Skilled Nursing / Long Term Care.
Heritage Manor of Baton Rouge is located at 9301 Oxford Place Ave in Baton Rouge, Louisiana.
Reviewers largely describe Heritage Manor of Baton Rouge as an organized, kind skilled nursing and rehab facility where families feel loved ones are well cared for. However, one detailed report raises serious concerns about understaffing and inconsistent care execution, suggesting experiences can vary significantly.
Heritage Manor of Baton Rouge had 12 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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