Matthew Fetters
Jun 2026
My mom loved this place and the managers here are awesome thank you guys for everything including being my mom's friend
Heritage House - MO
660 N Spring St #1203.7(13 ratings)· Independence average: 3.9
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1 / 7Quick Facts
- Starting price
- $850/mo
- Total units
- 133
- Smoking Policy
- No smoking indoors; designated outdoor smoking area only
- Apartment Features
- Units include range, refrigerator, and air conditioning
37% below the Independence median
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Heritage House are sharply divided: some residents and family members describe it as a safe, well-kept community with good amenities, while several others report serious problems with the office staff around billing, deposits, and complaint handling. Overall the Google rating sits at 3.7 from a small number of reviews, reflecting this split experience.
What reviewers praise
- Residents describe it as a safe, secure place to live
- On-site laundry room, library/lounge, and fitness room
- Community activities like bingo and arts & crafts
- One reviewer praised managers as friendly and supportive
What reviewers flag
- Multiple reviewers report billing errors and unclear payment ledgers
- One family said a deceased resident's deposit was wrongly withheld
- One report of office staff being rude or dismissive to residents
- One resident reported a harassment complaint being ignored by management
AI-generated from reviews and community data.
Heritage House - MO is a senior living community in Independence, Missouri offering Assisted Living and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Published pricing starts around $850 per month. Families rate it 3.7 out of 5 across 13 reviews.
About Heritage House - MO
Heritage House is a residential community in Independence, Missouri offering spacious one-bedroom apartment homes for individuals 62 years of age and older and/or those with disabilities.
Each apartment is equipped with a range, refrigerator, air conditioning, and blinds, providing residents with functional, comfortable living spaces.
The community is conveniently located close to shopping, banking, grocery stores, and pharmacies, allowing residents easy access to everyday conveniences in the surrounding neighborhood.
Eligibility for residency is based on age or disability status, with the community defining an elderly family as one whose head, spouse, or sole member is at least 62 years old, or who has a physical or mental disability. Verification from a third-party source may be required for eligibility purposes.
Types of Care at Heritage House - MO
Assisted LivingIndependent Living
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Security
- Transportation Services
- Walking Paths
Activities
- Social Activities
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Help Me ChooseReviews of Heritage House - MO
3.7overall · 13 ratings combined
3.7★ on Google (13)
Valeva Evans
Mar 2026
Just picking up application.
Lauren Conn
Dec 2025
This is the most unprofessional, apartment complex in Independence! The staff is rude, condescending and uninformed on late fees, accounting and payments. They don’t care about the seniors that live here, will charge fees for their mistakes, imply their tenants don’t have money and will yell at in-person customers that come into the office when they are on the phone. After this mornings experience with this staff I have called corporate and are thinking about getting legal representation. If you care about your loved ones DO NOT MOVE THEM HERE! You will have years of misappropriation of payments, incorrect payment ledgers and stress.
Bret Ellis
Mar 2025
People
Crystal Morales
Jan 2025
A friend of mine lives there. He gave me a little tour, he said " if you stay to yourself and don't tell nobody your business", that it's a very nice place to live. Laundry Room with vending machines, Library / lounge, community room where they play Bingo, & have arts & crafts, even a fitness room! No smoking so if you are a smoker be prepared to go outside to the designated smoking area. It is all over all a wonderful, safe, secure place to live as far as I've seen❣️
Frequently Asked Questions
What types of care does Heritage House - MO offer?
Heritage House - MO offers Assisted Living and Independent Living.
How much does Heritage House - MO cost?
Published pricing at Heritage House - MO starts around $850 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.
Where is Heritage House - MO located?
Heritage House - MO is located at 660 N Spring St #120 in Independence, Missouri.
What do families say about Heritage House - MO?
Heritage House - MO carries a 3.7 out of 5 rating from 13 Google reviews. Reviews for Heritage House are sharply divided: some residents and family members describe it as a safe, well-kept community with good amenities, while several others report serious problems with the office staff around billing, deposits, and complaint handling. Overall the Google rating sits at 3.7 from a small number of reviews, reflecting this split experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heritage House - MO?
Submit the Request Information form on this page, or contact Heritage House - MO directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage House - MO? Claim this listing to update photos, pricing, and details. It's free.
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