MyLivingChoice

Heritage Hall-Rich Creek

120 Old Virginia Avenue

4.6(25 ratings)

Heritage Hall-Rich Creek, photo 11 / 4

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Memory Care
On-site dementia unit for cognitive decline
Care Team
Consulting pharmacist, dietitian, and social worker

What Families Think

Heritage Hall-Rich Creek is a skilled nursing and rehabilitation facility in Rich Creek, Virginia, that has served the community since 1964. While no written reviews are available, the facility holds a strong 4.6 out of 5 rating based on 25 Google reviews.

The Good

  • Specialized dementia unit for memory care
  • Full activity calendar: outings, crafts, music, games
  • Consulting pharmacist, dietitian, and social worker support
  • Church services available for residents
  • Strong 4.6/5 rating from 25 Google reviews

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Heritage Hall-Rich Creek is a senior living community in Rich Creek, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gardening Club and Gathering / Activity Spaces. Families rate it 4.6 out of 5 across 25 reviews.

About Heritage Hall-Rich Creek

Heritage Hall - Rich Creek is a nursing and rehabilitation facility located in Rich Creek, Virginia, in scenic Giles County. The community has provided a safe, welcoming environment for residents and family members since February 1964.

The facility offers short-term rehabilitation and nursing care, with an emphasis on personalized treatment plans developed by experienced teams of trained professionals. A state-of-the-art dementia unit provides specialized memory care for residents with cognitive decline.

Healthcare resources at the community include physicians and nursing staff available to residents, along with consulting support from a pharmacy, registered dietician, and licensed clinical social worker who contribute to comprehensive care planning.

Heritage Hall - Rich Creek organizes a full range of activities and social programs designed to enrich residents' daily lives. These include outings, horticulture projects, crafts, parties, games, and musical programs. Church services are also available for residents.

Types of Care at Heritage Hall-Rich Creek

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Gardening Club
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Heritage Hall-Rich Creek

4.6overall · 25 ratings combined

4.6★ on Google (25)

Brush Mountain Homestead

Jun 2026

via Google

Have always held a high opinion of this place. My grandmother was here more than forty years ago.

Nelson Purvis

Apr 2026

via Google

An excellent experience with wonderful staff. I would recommend to anyone!

Kim Raymond

Mar 2026

via Google

Heritage Hall Rich Creek is amazing. They truly care and love these patients. They seem to love their job. Activities are great and Tyler and Deb are amazing. The food is delicious. I know my mother is being loved and cared for which means everything.

Kathy Mitchell

Jan 2026

via Google

I am disappointed, due to the loss of my husband's hearing aids which is a cost of 5 Thousand Dollars. It was the employees job to keep up with his hearing aids when they were removed at bedtime and then they were to be replaced at morning time . I cannot take a picture of the hearing aids due to the loss of them.

Tammy Viti

Sep 2025

via Google

We had a very good experience with my 90 year old mother there for about 50 days. The PT/OT is first rate, the nursing care is excellent, good food, and lastly, the facility is spotless/odorless. I would highly recommend Heritage Hall.

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Government Inspection History

3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 14, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 15, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2024

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity C of L: potential for minimal harm, widespreadCorrected May 15, 2024

  • Provide a neutral and fair arbitration process and agree to arbitrator and venue.

    Severity C of L: potential for minimal harm, widespreadCorrected May 15, 2024

Dec 9, 2021Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2022

Jan 28, 2019Fire Safety StandardHealth Standard8 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2019

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2019

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2019

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 12, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heritage Hall-Rich Creek offer?

Heritage Hall-Rich Creek offers Skilled Nursing / Long Term Care.

Where is Heritage Hall-Rich Creek located?

Heritage Hall-Rich Creek is located at 120 Old Virginia Avenue in Rich Creek, Virginia.

What do families say about Heritage Hall-Rich Creek?

Heritage Hall-Rich Creek is a skilled nursing and rehabilitation facility in Rich Creek, Virginia, that has served the community since 1964. While no written reviews are available, the facility holds a strong 4.6 out of 5 rating based on 25 Google reviews.

How did Heritage Hall-Rich Creek do on recent health and safety inspections?

Heritage Hall-Rich Creek had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heritage Hall-Rich Creek?

Submit the Request Information form on this page to connect with Heritage Hall-Rich Creek and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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