1 / 5CMS Care Compare
Families report a split experience at Heritage Hall - Brookneal: some describe attentive nursing staff and a strong therapy program that helped loved ones recover, while others report serious neglect, understaffed shifts, and missed medications. The facility emphasizes rehabilitation and community involvement, with a high rate of patients returning home after care.
AI-generated from reviews and community data.
Heritage Hall - Brookneal is a senior living community in Brookneal, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 13 reviews.
Heritage Hall in Brookneal, Virginia offers skilled nursing care with both Medicaid and Medicare certification. Located in Central Virginia, the community provides a small-town atmosphere focused on recuperation and healing.
The facility offers a range of therapeutic services including physical, occupational, and speech therapy, along with specialized care such as wound care, feeding tube management, tracheostomy care, and outpatient vital stim therapy for patients.
Staff members are local residents actively involved in the community, participating in firehouse breakfasts, working with the local Chamber of Commerce, and volunteering at the food pantry. The team emphasizes knowing patients well and being invested in fostering their recovery, with over 80 percent of patients returning home.
The community recognizes the importance of socialization and community involvement to patient health and wellbeing. Daily social events and a highly organized volunteer program provide residents with opportunities to participate in outings, crafts, games, parties, music programs, and religious services.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.3overall · 13 ratings combined
4.3★ on Google (13)
Tammi Childress
Apr 2026
My mother and my husband's aunt are full time residents. They are both very pleased to be at Heritage Hall. I am generally pleased with the facility and care they both receive. The only consistent complaint is the temperature of the food, STILL!!!
Turnip 708
Apr 2022
Great experience for family member. Wonderful staff. Therapy department is amazing and have accomplished so many goals for my father.
daisy gayles
Feb 2021
I was very please when i came to visit the nurse home im planning on putting my step father there i know he will love it just as well as i did when i first came there
Kathy Thomas
Feb 2020
Worst place ever. Night shift was very abusive. Lady in charge lied, said they take excellent care of their patients. Dad went after a 2 week hospital stay to get strong enough to go home. After just 2.5 days, he came home weaker than when he went in. They came in once a day and didn't even give half his meds. Staff didn't know how to operate their own equipment. STAY AWAY!!!
Ronda Williams
Feb 2020
Awful place to send a loved one. They ignore them and do not care for them as needed. They only come to the room once a day. The patient’s suffer. They do not get the help they need. Put my father in there and had to pull him out on day 3. He did not get the care he needed and went downhill fast. The patient that shared the room with him has been there for 7 years and he also said it was the worst place any person could be and that he doesn’t have any other choice but to be there.
3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2022
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2022
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 26, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2019
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2019
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2019
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2019
Establish policies and procedures for sheltering.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2019
Establish staff and initial training requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Hall - Brookneal offers Skilled Nursing / Long Term Care.
Heritage Hall - Brookneal is located at 633 Cook Avenue in Brookneal, Virginia.
Families report a split experience at Heritage Hall - Brookneal: some describe attentive nursing staff and a strong therapy program that helped loved ones recover, while others report serious neglect, understaffed shifts, and missed medications. The facility emphasizes rehabilitation and community involvement, with a high rate of patients returning home after care.
Heritage Hall - Brookneal had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Heritage Hall - Brookneal and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage Hall - Brookneal? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Brookneal.
Appomattox, Virginia19.5 mi
4.7(199)
Skilled Nursing / Long Term Care
Altavista, Virginia20.5 mi
4.6(88)
Skilled Nursing / Long Term Care
Lynchburg, Virginia20.5 mi
3.7(113)
Memory CareSkilled Nursing / Long Term Care
Halifax, Virginia22.1 mi
4.2(9)
Assisted Living
Lynchburg, Virginia22.4 mi
3.5(37)
Assisted LivingIndependent LivingMemory Care
Lynchburg, Virginia22.4 mi
3.3(16)
Assisted LivingIndependent LivingMemory Care