Cheryl Rowland
Sep 2026
1-Star Review — A Daughter’s Experience at Autumn Care of Altavista<br><br>⭐ 1 Star<br><br>My mother, Doris A. Rowland, deserved to be treated with dignity, compassion, respect, and the same consideration that every resident deserves. As her daughter, I remain deeply disappointed by aspects of the care and, particularly, by the way concerns raised by our family were handled by the management of Autumn Care of Altavista.<br><br>What has been most troubling to me was not simply that concerns existed, but that concerns were raised and expected to receive a meaningful response, yet management did not provide the written explanation I requested.<br><br>I specifically sought acknowledgment that my concerns had been heard, along with a written response explaining and justifying an assumption that had been made regarding my mother’s quality of life. I believe that when a family member raises serious concerns about a loved one’s care, the family deserves transparency, accountability, and a response that addresses the concerns directly.<br><br>Instead, I was left feeling that my mother’s circumstances and quality of life were being characterized without the level of explanation and consideration that I believe she deserved.<br><br>My mother was more than a resident. She was a mother, grandmother, family member, and a person whose life mattered. Her dignity should never have been reduced to an assumption or a conclusion without appropriate explanation to those who loved and advocated for her.<br><br>I am sharing this review not out of anger, but because I believe families considering a nursing facility have the right to ask questions, advocate for their loved ones, and expect management to respond respectfully and transparently when legitimate concerns are brought forward.<br><br>My hope is that Autumn Care of Altavista will take concerns from residents’ families seriously and recognize that accountability does not end when a concern is raised—it begins with listening, responding, and taking responsibility.<br><br>My mother passed away on February 5, 2025. I will continue to honor her memory by advocating for the dignity and respect that every elderly person deserves.<br><br>I am continuing to seek the appropriate contact information from Saber Healthcare and/or Autumn Care of Altavista so that I can communicate with the attorneys I have been advised to contact regarding this matter.<br><br>Despite my repeated attempts to obtain this information, no one from Saber Healthcare has provided me with the appropriate contact information I have requested. I was contacted by someone who left a voicemail and also sent an email indicating that the information would be provided, but I am still waiting to receive it.<br><br>I am simply asking for the proper contact information so that I can take the appropriate next step and communicate with the attorneys I have been advised to speak with.<br><br>I have made every effort to handle this matter respectfully and through the proper channels. I am asking Saber Healthcare to please provide the information I have requested so that I can move forward.<br><br>At this point, all I am asking for is communication, transparency, and the opportunity to have my concerns addressed appropriately.
