Helping Hands Elder Care

1(2 ratings)· Urbana average: 4.5

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Helping Hands Elder Care in Urbana, Illinois offers home health and hospice services, but there is very limited review data available. The single detailed review describes serious problems with scheduling reliability and communication, and the community's overall Google rating is very low.

What reviewers flag

One report of extremely unreliable scheduling for in-home visits
One report of staff not returning calls or messages
One report of appointments being rescheduled to suit staff, not clients

AI-generated from reviews and community data.

Helping Hands Elder Care is a home care agency serving Urbana, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed.

About Helping Hands Elder Care

Helping Hands Elder Care is an at-home care agency serving clients in Urbana, Illinois.

Reviewers have raised concerns about reliability and responsiveness. One reviewer described difficulties reaching the agency by phone and delays in arranging care, noting that wait times for staff arrivals were lengthy.

Types of Care at Helping Hands Elder Care

At-Home Care

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Reviews of Helping Hands Elder Care

1overall · 2 ratings combined

1★ on Google (2)

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Jc Frigge

Oct 2025

via Google ↗ · Report

Extremely unreliable. For 3 days I have been trying to get a replacement. Don't bother leaving a message they will not reply. If you are lucky enough to get a hold of someone don't believe them. So if you have nothing better to do and sit around the house waiting for them to show up I guess helping hands is the place. Just be prepared to wait for a long time. When they finally decide to get someone it will be on their schedule not yours. You will have to move all your appointments around to suit them. After one year of putting up with them I finally had enough. Good riddance.

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By submitting, you're okay with us and Helping Hands Elder Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Helping Hands Elder Care offer?

Helping Hands Elder Care offers At-Home Care.

Where is Helping Hands Elder Care located?

Helping Hands Elder Care is located at 306 Dodson Dr E in Urbana, Illinois.

What do families say about Helping Hands Elder Care?

Helping Hands Elder Care carries a 1.0 out of 5 rating from 2 Google reviews. The single detailed review describes serious problems with scheduling reliability and communication, and the community's overall Google rating is very low. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Helping Hands Elder Care?

Submit the Request Information form on this page, or contact Helping Hands Elder Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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