it's me yanni
May 2026
Poor communication towards caregivers and clients
Help at Home
51 Market Square Rd Ste C1.8(10 ratings)· Newnan average: 4.2
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Help at Home in Newnan describe significant struggles with staff reliability and communication, with several families and caregivers reporting missed shifts and unresponsive management. One reviewer noted the agency tries to accommodate scheduling needs, but the overall tone across reviews points to consistent operational problems rather than isolated incidents.
What reviewers praise
- Willing to work around client scheduling needs
What reviewers flag
- Multiple reports of caregivers/aides not showing up for shifts
- Several reviewers cite poor communication with families and staff
- One report of unresolved paperwork issues (CPR card delays)
- One reviewer described safety concerns with clients' behavior on the job
AI-generated from reviews and community data.
Help at Home is a home care agency serving Newnan, Georgia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 1.8 out of 5 across 10 reviews.
About Help at Home
Help at Home is an at-home care agency serving clients in Newnan, Georgia.
Reviewers consistently identify significant concerns with reliability and communication. Multiple families report frequent caregiver absences and difficulty reaching the agency when scheduled aides do not arrive. One reviewer noted, "The communication is horrible." Staff training and job clarity also emerge as recurring themes, with reviewers indicating that caregivers lack clear direction and customer service orientation.
One reviewer gave a higher rating, stating the company "work with me the best they can," though even this reviewer emphasized staffing reliability as a persistent problem. Communication issues between the agency and both clients and caregivers were mentioned across multiple reviews.
Types of Care at Help at Home
At-Home Care
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Help Me ChooseReviews of Help at Home
1.8overall · 10 ratings combined
1.8★ on Google (10)
Sonya Ashley
Jan 2026
This is The most unprofessional non-reliable company we have ever dealt with. The communication is horrible. The aids never show up for work and they will tell you they’re sending someone else and never do. Very unprofessional and unreliable just terrible. I just feel sorry for all the elderly people out there that don’t have family and they have to rely solely on these people!
Cycloria King
Jan 2026
They are horrible! No communication! The aide calls out every week! Horrible!
Stacy
Aug 2024
This could be a good company if they would have some kind of order..I e been lied to about my cpr cards every since I've been there.Ive ask time after time for my cards and it was they mailed it out They sent it through email It's a 3rd party company that holds them etc.Oh not to mention they said since they paid for them I not able to get them..Wow! I need to speak with whoever owns this place because somebody in that local office is lying.For the pay that they give you and the lonnnng list of stuff you have to do.Its not worth it! Some of the patients will lie on you and curse you out smoking drugs selling drugs right in your face..
Charles Aspinwall
Mar 2023
Pretty good. They work with me the best they can. They need to drill their staff on good customer service, be given a job description. never say not my job and teach them to look for ways to be helpful. This is not a sitters job. If you don't want to work, don't come here. I advise the company to hire older women without small children. Reliability is a major issue. I'm tired of constant call outs. The office needs to run tabs on call outs and find new people to replace problem staff.
Frequently Asked Questions
What types of care does Help at Home offer?
Help at Home offers At-Home Care.
Where is Help at Home located?
Help at Home is located at 51 Market Square Rd Ste C in Newnan, Georgia.
What do families say about Help at Home?
Help at Home carries a 1.8 out of 5 rating from 10 Google reviews. Reviews for Help at Home in Newnan describe significant struggles with staff reliability and communication, with several families and caregivers reporting missed shifts and unresponsive management. One reviewer noted the agency tries to accommodate scheduling needs, but the overall tone across reviews points to consistent operational problems rather than isolated incidents. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Help at Home?
Submit the Request Information form on this page, or contact Help at Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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