1 / 5CMS Care Compare
Reviews of Helia Healthcare of Olney are sharply mixed: many families praise the warmth and dedication of the caregiving and therapy staff, while a substantial number of others describe serious lapses in basic care, including bedsores, slow response to call lights, and understaffing. The facility earns strong marks for its rehabilitation program and cleanliness in several accounts, but recurring reports of neglect and management issues suggest care quality can vary significantly.
AI-generated from reviews and community data.
Helia Healthcare of Olney is a senior living community in Olney, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 60 reviews.
Helia Healthcare of Olney is a skilled nursing / long term care community in Olney, Illinois. The community is licensed for up to 118 residents.
Families rate Helia Healthcare of Olney 4.2 out of 5 based on 60 Google reviews.
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Help Me Choose4.2overall · 60 ratings combined
4.2★ on Google (60)
Joseph Borreggine
Jun 2026
This nursing home in rural Illinois stands out as one of the most exceptional facilities due to the professionalism of its staff, which fosters an uplifting atmosphere. The facility is immaculately clean, and the residents are generally pleasant. I highly recommend considering this facility as a long-term care option for any family member.
Shanay Schnepper
Dec 2025
This is the worst care facility I have ever came across. We weren’t greeted when we got inside and were talked to very poorly. My grandfather had bed sores and had a falling episode and it took staff over 2 hours for them to get to my grandfather even though he was pushing the help button over and over. Bedrooms weren’t cleaned like they should have been everyday. I don’t recommend this facility to you or any of your family members. My grandfather passed away in this facility’s cafeteria today 12/5/25. We went to pick up his belongings and the staff already had everything boxed up and ready to go. They had no right touching his things until family gave them the approval which wasn’t the case. His cane was missing until it was asked for and we got told that the nurse was on lunch and we would have to wait to get it until she got back. His walker which was paid for by my grandmother was told that the walker belonged to the facility even tho she paid for it. We are still missing a horse blanket that is his that we haven’t gotten back. If I could give this facility a 0 star rating that is what I would rate it. Every staff u seen was either sitting at the front desk or hanging around chatting with other staff. Clients were eating lunch today at 11:45 A.M and no staff was present at all during this time.
Sarah Gosnell
Aug 2025
Wonderful staff! All of administration is very accommodating with my other schedules like school and anything involving my kids. I actually left for a couple of months and could not wait to come back “home” to Helia!
Tom Harmon
Aug 2025
It's kinda weird truly, you enter I believe the side door with the arch? When you do the alarm goes off. I'm not sure there is another way? I get it I'm sure the alarm goes off in case someone wonders out? Really wasn't greeted and was looked at like I wasn't wanted to be dealt with but... I wanted to visit my Aunt. It all felt off putting and unfriendly. I'm a bit saddened by the whole situation, however Im sure it's a very tough job, I know I wouldnt have the heart or strength to work their... Bless you all for trying to take care of the sick.
Howard Wilson
Mar 2024
They had an Event for the Community. We took our child. While at the event it became crowded. They told the people that were there with their children they would continue with the drawing privately and results would be posted. This has left, I am sure, many parents and children wondering what the results were. Nothing has been posted and other things that they claimed ty weren't going to do were done.These would have been fun for the children.
6 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2025
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2025
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 21, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 21, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 16, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 16, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Helia Healthcare of Olney offers Skilled Nursing / Long Term Care.
Helia Healthcare of Olney is located at 410 East Mack in Olney, Illinois.
Reviews of Helia Healthcare of Olney are sharply mixed: many families praise the warmth and dedication of the caregiving and therapy staff, while a substantial number of others describe serious lapses in basic care, including bedsores, slow response to call lights, and understaffing. The facility earns strong marks for its rehabilitation program and cleanliness in several accounts, but recurring reports of neglect and management issues suggest care quality can vary significantly.
Helia Healthcare of Olney had 6 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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