Helia Healthcare of Benton

Destry Hoffard

Jan 2026

via Google ↗

They didn't tell us about an appeal and got him kicked off his insurance. They lost his false teeth. They lost his glasses. They lost half of his clothing even though my sister was doing his laundry. They lost all his blankets again even though my sister was doing his laundry. They let a UTI get absolutely out of control. The staff all has that 1000 yard stare and barely speak to the residents. I found out it's one of the lowest paid facilities in the area so they're pulling employees from the bottom of the barrel. And the worst part was they neglected him to the point he had a bed sore nearly to the bone. We finally managed to get him moved into a much better facility thank God. Their 4.5 star rating is clearly manipulated. Don't send your family here, it's atrocious.

Kelsey Forsythe

Dec 2025

via Google ↗

My grandfather was being rehabilitated at this facility and the care he received during this time was deplorable. As a veteran, he was not treated with dignity. He is currently hospitalized because the lack of awareness of his declining condition for almost a week, resulting in him becoming septic from a uti and being extremely dehydrated. I do not recommend this facility to others who have elderly family members that need care. The staff is not open with their communication nor understanding in the frustration our family is currently experiencing because of the amount of suffering my grandpa has had to endure while in the care of this facility.

Desiree Avedon Aaron

Aug 2024

via Google ↗

My husband spent a week there in August 2024 before coming home for hospice. The building itself is horrific. Falling apart. They told me it was built in 1957. The facility is unsafe for both residents & staff. Adding to the misery is the totally antiquated equipment. The facility is dangerously understaffed. In spite of these huge obstacles, the staff endeavors to give the best care possible to the residents. I was there daily & spent hours with my husband. I observed the staff to be patient, kind & considerate to the residents. The charge nurse was always available to answer questions & listen to my concerns. The Aides were very helpful, kind & knowledgeable about my husband's diagnosis & needs. They always made time to assist me when I needed them. The RNs were also empathetic & always available to give me an update on his condition. Overall, the condition of the facility is dangerously outdated & falling apart. But the staff tries their very best everyday to give good, quality care to all residents. Our family will never forget their kindness at one of the worst times in our lives.

Charmane Wright

Mar 2023

via Google ↗

This was the absolute worse place to be taken to. My sister hated the facility. There wasn’t any real PT. The smell would knock you over. The place is depressing. The room where my sister was, there was a patient that had been a resident for 5 years. The room was so depressing. Nothing on the walks. So depressing.

Carrie Hargett

Sep 2022

via Google ↗

Helia of benton has proved to be amazing at caring for loved ones as if they were part of their own family. The staff has gonna above and beyond many times for the residents. Thank you Helia for always providing the utmost care for our families.