MyLivingChoice

The Heights Post Acute

3131 S FEDERAL BLVD

3.6(86 ratings)· DENVER average: 4.3

The Heights Post Acute, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
110
Therapy services
On-site PT, OT and speech therapy

What Families Think

Reviews of The Heights Post Acute are sharply divided, with many families praising specific staff members, therapy services, and improvements under newer management, while a substantial number of reports describe serious care failures including medications stopped without consent, neglect, and severe understaffing. The facility has gone through multiple ownership and management changes over the years, which several reviewers say affected consistency of care.

The Good

  • Therapy staff (PT/OT/speech) frequently praised by name
  • Social services staff highly praised for support
  • Several reviewers report cleanliness and building improvements
  • Activities program includes bingo, karaoke, yoga, BBQs
  • Multiple reviewers note care improved under newer management
  • Behavioral health services available for residents

The Bad

  • Multiple reports of medications discontinued without family/POA consent
  • Reports of neglect including bed sores and untreated UTIs
  • Severe understaffing reported, including calling 911 for coverage on Christmas
  • Several reviewers describe rude or unresponsive staff
  • One report of missing personal belongings

AI-generated from reviews and community data.

The Heights Post Acute is a senior living community in DENVER, Colorado offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.6 out of 5 across 86 reviews.

About The Heights Post Acute

The Heights Post Acute is a skilled nursing / long term care community in DENVER, Colorado.

Families rate The Heights Post Acute 3.6 out of 5 based on 86 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Heights Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of The Heights Post Acute

3.6overall · 86 ratings combined

3.6★ on Google (86)

Pamela Martin

Apr 2026

via Google

My brother in law has been a resident here for the last three years. I had hope when they " changed "management that things would be better. They were for a minute. The place always smells of urine. The residents appear to be desperate for attention and interaction. On one visit, the nurse said "we are going to clean him up" Which took about 20 min. It left me with the question " if we hadn't come in were you going to?" He had bed sores to the bone, multiple urinary tract infections. I will grant that he may not have wanted to be moved, but when does health over ride request? We asked for the info to contact his dr and were told they could not give that out. When we asked about his condition, the nurse wasn't really sure this was the first time seeing him. When trying to call, rarely able to have someone answer the phone. This is not my first dealing with a care center. I have never known the center not to have a care plan meeting with the designated family person. We had one. I could go on but you get the gist. Thank God hospice became involved and he passed rather quickly.

Lindas Ellison

Apr 2026

via Google

I'm still here healing. And they are doing an ok job helping us. They can do so much better. What's is up with this HIPPA law when they don't follow it. By the way the picture of the library is wrong because there's no couches in the library. And the church here, they turned into a storage room for there crap. And I don't like it because I can't even go in there and pray. What you should have done was transfer the residents that you do have in the heights post acute to another one and tare the heights down. and started over.

Steven Burkhardt

Feb 2026

via Google

The food absolutely sucks! The only saving grace is I can keep food in a mini fridge/freezer. But purchasing my own food while staying here, microwaveable food, is too expensive. Do not stay here. I don’t get my meds when I am supposed to and it’s depressing as Hell! Glad I’m only temporary

Raquel Gomez

Jan 2026

via Google

Our grandfather experienced significant neglect while residing at this nursing home, including being taken off prescribed medication without the knowledge or consent of his family. Proper medical oversight, communication, and standards of care were not maintained, placing his health and well-being at serious risk. Due to ongoing concerns regarding his safety and the facility’s failure to provide appropriate care, our family made the decision to remove him and transfer him to another facility. These circumstances indicate serious deficiencies in resident care and administration. This matter warrants immediate review, and we respectfully request that the appropriate state authorities conduct a thorough investigation to ensure accountability and to prevent similar harm to other residents.

Johnny Lean

Jan 2026

via Google

This nursing home should be shut down. What happens inside these walls is not “care” — it is neglect, plain and simple. The most unforgivable failure is that patients are taken off their prescribed medications without consent, without explanation, and without involving families or legal decision-makers. This is dangerous, unethical, and inexcusable. Residents come here trusting that their doctors’ orders will be followed. Instead, medications are withheld or discontinued as if they are optional. These are not minor prescriptions — these are life-sustaining medications that keep patients stable, alert, and functioning. When those medications are suddenly stopped, residents decline rapidly. The change is heartbreaking and terrifying to witness. Families watch their loved ones go from talking, eating, and recognizing people… to becoming confused, weak, unresponsive, or hospitalized. And when families ask why, they are met with silence, excuses, or outright denial. No one takes responsibility. No one provides answers. No one acts with urgency. Stopping medication without consent is not a “mistake.” It is a violation of trust. It strips patients of their dignity and families of their peace. It causes unnecessary suffering that could have been completely prevented by simply doing the job they are paid and licensed to do. The emotional toll this takes on families is devastating. You leave each visit feeling helpless, angry, and terrified of what condition your loved one will be in next time. No family should have to fear that a nursing home is actively making their loved one worse. Management either ignores what is happening or allows it to continue. Either way, the result is the same: patients are harmed. This is not a staffing issue or a paperwork error — it is systemic neglect. If you are considering this facility, do not walk away — run. Ask detailed questions about medication management, demand written confirmation, and monitor everything yourself if you have no other choice. State regulators need to investigate this facility immediately. Vulnerable residents deserve protection, not silence. What is happening here is dangerous, unethical, and should never be allowed to continue.

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Government Inspection History

11 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 6, 2026Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 7, 2026

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026

Dec 9, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2025

May 8, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2025

Jul 9, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024

May 15, 2024Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024

Mar 19, 2024Health Complaint3 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

Jan 11, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 12, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity G of L: actual harm, isolatedCorrected Mar 18, 2024

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2024

  • Provide primary/alternate means for communication.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2024

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 2, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2024

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2024

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2024

  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2024

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2024

  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 2, 2024

Oct 19, 2023Health Complaint3 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 11, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 4, 2023

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 15, 2023

Aug 16, 2023Health ComplaintInfection Control6 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 8, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

Jul 25, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2023

Sep 16, 2022Fire Safety StandardHealth Standard9 citations
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 26, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Heights Post Acute offer?

The Heights Post Acute offers Skilled Nursing / Long Term Care.

How much does The Heights Post Acute cost?

The Heights Post Acute has not published its pricing. For context, communities in DENVER that publish rates start around $3,230 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is The Heights Post Acute located?

The Heights Post Acute is located at 3131 S FEDERAL BLVD in DENVER, Colorado.

What do families say about The Heights Post Acute?

Reviews of The Heights Post Acute are sharply divided, with many families praising specific staff members, therapy services, and improvements under newer management, while a substantial number of reports describe serious care failures including medications stopped without consent, neglect, and severe understaffing. The facility has gone through multiple ownership and management changes over the years, which several reviewers say affected consistency of care.

How did The Heights Post Acute do on recent health and safety inspections?

The Heights Post Acute had 11 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Heights Post Acute?

Submit the Request Information form on this page to connect with The Heights Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Heights Post Acute? Claim this listing to update photos, pricing, and details. It's free.

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