MyLivingChoice

Heather Hill Healthcare Center

6630 Kentucky Ave

3.6(47 ratings)· New Port Richey average: 4.2

Heather Hill Healthcare Center, photo 11 / 5

Quick Facts

Total units
105
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Other
Certified beds
105
Accreditation
Joint Commission Accredited, not-for-profit facility
Rehab Services
On-site PT, OT, and speech therapy programs

What Families Think

Heather Hill Healthcare Center is a not-for-profit skilled nursing and rehab facility in New Port Richey that many families and patients describe as clean, odor-free, and staffed by caring nurses and therapists who helped them regain mobility after surgery. A few reviewers had less positive experiences, including one complaint about facility policies and slow attention to basic needs.

The Good

  • Reviewers repeatedly note the facility is clean and odor-free
  • Multiple accounts of caring, attentive nursing and therapy staff
  • Physical and occupational therapists praised for helping patients walk again
  • Only skilled nursing facility in West Pasco County with secure memory care unit
  • Not-for-profit and Joint Commission Accredited

The Bad

  • One report of slow response to call button and unaddressed hygiene needs
  • One reviewer described restrictive smoking policy for a non-resident patient

AI-generated from reviews and community data.

Heather Hill Healthcare Center is a senior living community in New Port Richey, Florida offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.6 out of 5 across 47 reviews.

About Heather Hill Healthcare Center

Heather Hill Healthcare Center is a 120-bed skilled nursing and rehabilitation facility in New Port Richey, Florida. The not-for-profit center is Joint Commission Accredited and located 1 mile north of historic downtown New Port Richey. It is the only skilled nursing and rehabilitation facility in West Pasco County equipped with a secure memory care unit.

The facility offers comprehensive rehabilitation services including physical therapy, occupational therapy, and speech therapy. Physical therapists work to reduce pain and improve mobility, while occupational therapists help patients return to independent living. Speech therapists assess and treat speech and swallowing disorders. The center provides individualized nutritional assessments and customized stroke rehabilitation programs designed to help patients relearn skills lost due to illness or injury.

Heather Hill Healthcare Center emphasizes dignity and compassionate care delivered by experienced, qualified caregivers. The nursing staff provides holistic and culturally sensitive care, and the facility organizes activities for residents. The center's goal is to enhance quality of life and provide hope, self-respect, and confidence to support patient independence.

The facility is located in West Pasco County and serves the New Port Richey area, offering skilled nursing care to residents requiring rehabilitation and long-term medical support.

Types of Care at Heather Hill Healthcare Center

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Heather Hill Healthcare Center

3.6overall · 47 ratings combined

3.6★ on Google (47)

Matt Mitchell

Jun 2026

via Google

Was transported from countyside hospital after 2 back surgerys for therapy to walk again. I'm going through so much in my life right now. My daughter has been diagnosed with stage 4 breast cancer and after loosing her 5th child at birth. I'm a smoker and as you can imagine the stress and the need to smoke to calm down. They came to me and said I couldn't have my cigarettes or lighter with me. UMM no you mean to tell me you can't have cigarettes in my room I'm not a resident I'm only there for therapy with a smoking area outside my window but you can walk past my urinal that I asked to be empty 3 times....I got out I waited to get home to use the bathroom.

Angelica Otero

May 2026

via Google

I was honestly a little skeptical at first because the Google rating was lower than I expected, and there weren’t many interior photos available, so I wasn’t sure what to expect. However, after visiting Heather Hill Healthcare Center, I can confidently say my concerns were completely put to rest. This facility is exceptionally clean, well-maintained, and welcoming. The environment is very friendly, and the nurses and staff are incredibly kind, attentive, and compassionate—not only toward the residents but also toward their families. You can truly see that they care. The residents are clean, well cared for, and treated with dignity. One thing that really stood out to me was that there was absolutely no unpleasant odor, which can often be a concern in skilled nursing facilities. The entire property is beautifully maintained, and the level of care provided feels exceptional. Heather Hill Healthcare Center exceeded my expectations in every way. If you’re looking for a skilled nursing facility that is clean, professional, and genuinely caring, this place is absolutely wonderful.

Joanne Gosselin

Apr 2026

via Google

Very caring staff, everything is clean. Doesn’t smell like bodily fluids. I didn’t have to wait for 3-4 hours for someone to come when I pressed for help. Lisa and Nary Grace in physical therapy and occupational therapy got me up and walking. From being bed bound to a walker after having emergency back surgery. I felt like I was part of a family. I meet with administrators and directors of each department including Mike the new admin. Thank you Health Hills for helping me with post operative care and rehab after my emergency back surgery.

Lilly Ruiz

Mar 2026

via Google

I had some ups and downs here as a patient from physical therapy and my personal life but honestly when I first came here I was scared being in a new environment and meeting new people but Peggy, Justin, Ricky, Frances, Ms. Lisa (she used to work in the front office), Rob, Miranda, all the nurses and CNAs, and Ashley…and some of the residents I’ve met and got to know…they made me feel like I was safe and welcomed! I can’t forget Maura, other people in the kitchen, PT and OT, and housekeeping/laundry-aide too! Everyone was so nice, we experienced funny moments, bad moments, sad moments, and happy moments but we did it as a family! I know I was the youngest there but I did felt welcomed. They treated me like I mattered, my emotions and physical appearance mattered and it changed me to do my goals even after a traumatic experience happened to me of me losing my daughter and my body shutting down but succeeded on walking and standing again. Now it’s time for me to leave, get my GED, go to college, and buy my own first home! I’ll always come and visit Heather Hills and help as much as I can when I visit! I appreciate everyone being there and listening to me. Also watch me grow into my old self and remind myself I can do anything! Thank you Heather hills residents and staffs!

Debbie McCann

Nov 2025

via Google

I just returned home from sharing a beautiful meal with my cousin who lives at Heather Hill Healthcare and her husband and his family. The staff prepared a delicious meal with all the trimmings and table settings. Everyone at the Healthcare Center was so nice and giving and so willing to serve us Thanksgiving. Today on Thanksgiving I am so thankful that my cousin has so many people to care and love her. Such a caring staff!

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Government Inspection History

5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 20, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2026

Oct 22, 2024Health Complaint1 citation
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024

Jun 6, 2024Fire Safety StandardHealth Standard11 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

Mar 16, 2022Fire Safety StandardHealth Standard13 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2022

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2022

Jan 15, 2021Fire Safety StandardHealth Standard5 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2021

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2021

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heather Hill Healthcare Center offer?

Heather Hill Healthcare Center offers Memory Care and Skilled Nursing / Long Term Care.

Where is Heather Hill Healthcare Center located?

Heather Hill Healthcare Center is located at 6630 Kentucky Ave in New Port Richey, Florida.

What do families say about Heather Hill Healthcare Center?

Heather Hill Healthcare Center is a not-for-profit skilled nursing and rehab facility in New Port Richey that many families and patients describe as clean, odor-free, and staffed by caring nurses and therapists who helped them regain mobility after surgery. A few reviewers had less positive experiences, including one complaint about facility policies and slow attention to basic needs.

How did Heather Hill Healthcare Center do on recent health and safety inspections?

Heather Hill Healthcare Center had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heather Hill Healthcare Center?

Submit the Request Information form on this page to connect with Heather Hill Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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