emily carney
Aug 2026
I lived there for four years and it was horrible because it constantly had bedbugs and always ran out of food before everyone was able to get a plate. They also had a huge amount of abuse
Heartland II Residential Care
117 S 15th St2.3(6 ratings)· St. Joseph average: 4.3
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1 / 6Quick Facts
- Licensed capacity
- 52 residents
- Licensed operator
- Heartland Residential Care Facility, Inc
Missouri DHSS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Heartland II Residential Care in St Joseph, Missouri has a low average rating of 2.6 out of 5 based on 5 Google reviews, but no written review text is available to explain what families liked or disliked.
What reviewers flag
- Average Google rating of only 2.6 out of 5 stars
AI-generated from reviews and community data.
Heartland II Residential Care is a senior living community in St. Joseph, Missouri offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.3 out of 5 across 6 reviews.
About Heartland II Residential Care
Heartland II Residential Care is an assisted living community in St Joseph, Missouri. The facility offers 24-hour staffing, medication management, housekeeping and laundry services, private rooms, an emergency call system, and social activities in gathering spaces. All areas are wheelchair accessible.
Reviewers' experiences at the community have been mixed and inconsistent. Some families recalled positive interactions with individual staff members and noted their patience and understanding. Others reported serious concerns about the facility's operations, including inadequate food availability, pest infestations, and overall conditions described as filthy and depressing. A significant theme across negative reviews involved allegations of abuse and misuse of staff authority.
Types of Care at Heartland II Residential Care
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Heartland II Residential Care
2.3overall · 6 ratings combined
2.3★ on Google (6)
Rick Rhodes
Apr 2023
I stayed at Heartland 2 residential care up until 2012. The staff was very nice to me especially Rose. I had a drinking problem during my multiple stays there. Rose gave me many chances when I would come back drunk. Very understanding of my problems. I have nothing but good things to say about that woman. Rick Rhodes.
Emily Mondor
Mar 2022
Do not allow James butner back in if he's left again without telling you he'll keep leaving because he's said time and time again he doesn't like it there . Do not allow him back
Kelli Claus
Jun 2019
If I could I would not have even given one star for a rating, I would have given an endless stream of negative stars as it is a very sad representation of what a Residential Care Facility is meant to be. There is an extensive amount of mental abuse that goes on in the facility. The facility itself is filthy and has a very depressing atmosphere. There is also a lot of abuse of power that goes on and violation of residents rights. The other Residential Care Facility, Heartland 1, owned and operated by the same people, is equally appalling. Both facilities should be permanently closed due to the abuse and mistreatment of mentally ill individuals whom are unable to fight for themselves.
Frequently Asked Questions
What types of care does Heartland II Residential Care offer?
Heartland II Residential Care offers Assisted Living.
Where is Heartland II Residential Care located?
Heartland II Residential Care is located at 117 S 15th St in St. Joseph, Missouri.
What do families say about Heartland II Residential Care?
Heartland II Residential Care carries a 2.3 out of 5 rating from 6 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heartland II Residential Care?
Submit the Request Information form on this page, or contact Heartland II Residential Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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