Latoya Watson
Jul 2026
Great experience and great staff the clients are sweet elders love this place highly recommended
Heart 2 Heart Home Care Agency
684 S New Middletown Rd3.4(10 ratings)· Media average: 4.3
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1 / 3Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Heart 2 Heart Home Care Agency are mixed, with some families praising the caring, helpful staff and others raising serious concerns about caregiver screening and safety. With only a handful of reviews, the experience appears to vary significantly by family.
What reviewers praise
- Staff described as caring and helpful
- Positive experiences reported by some families
What reviewers flag
- One report of inadequate caregiver background checks
- One report of a verbally aggressive caregiver
- One report of management not resolving a serious complaint
AI-generated from reviews and community data.
Heart 2 Heart Home Care Agency is a home care agency serving Media, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.4 out of 5 across 10 reviews.
About Heart 2 Heart Home Care Agency
Heart 2 Heart Home Care Agency is an at-home care provider serving clients in Media, Pennsylvania.
Reviewers offered mixed feedback on the agency. Some praised the staff as caring and helpful, describing a supportive environment. Others raised serious concerns about hiring practices and staff conduct, including reports of inadequate background screening and interactions that left clients feeling unsafe.
Types of Care at Heart 2 Heart Home Care Agency
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Heart 2 Heart Home Care Agency
3.4overall · 10 ratings combined
3.4★ on Google (10)
Tammy
Jan 2026
Trash!
JACKIE LOLLI
Aug 2022
The staff is beyond helpful. A very caring environment.
Jill Savini
Dec 2021
At first the agency seemed great but shortly went downhill..Do not use this agency ..they sent a young woman here who was a felon on parole for aggravated assault..she was verbally aggressive with me and not meant for hc. They do not do background checks or this felon would not have been hired for seniors. Plus I had my handicapped placard in her car for our use and she never returned it...she is 25 and was using it for herself..I told manager of agency...she said the girl didn't have it..total lie...they did NOTHING...I had to go without it until I got another one....good going heart 2 heart
Frequently Asked Questions
What types of care does Heart 2 Heart Home Care Agency offer?
Heart 2 Heart Home Care Agency offers At-Home Care.
Where is Heart 2 Heart Home Care Agency located?
Heart 2 Heart Home Care Agency is located at 684 S New Middletown Rd in Media, Pennsylvania.
What do families say about Heart 2 Heart Home Care Agency?
Heart 2 Heart Home Care Agency carries a 3.4 out of 5 rating from 10 Google reviews. Reviews for Heart 2 Heart Home Care Agency are mixed, with some families praising the caring, helpful staff and others raising serious concerns about caregiver screening and safety. With only a handful of reviews, the experience appears to vary significantly by family. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heart 2 Heart Home Care Agency?
Submit the Request Information form on this page, or contact Heart 2 Heart Home Care Agency directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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