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Heardmont Nursing Home

1043 Longstreet Road

2.9(20 ratings)· Elberton average: 3.6

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Heardmont Nursing Home, photo 11 / 2

Quick Facts

Total units
60
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
60

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Heardmont Nursing Home are sharply mixed, with an overall 2.9 out of 5 rating from 20 Google reviews. Some families and even an outside hospice nurse praise specific staff members for compassion and clinical skill, while other families describe serious breakdowns in communication and medication administration.

What reviewers praise

  • Specific nurses praised by name for compassion
  • Hospice nurse praised staff's clinical knowledge
  • Family felt loved and cared for near end of life
  • Staff accommodated special requests for residents

What reviewers flag

  • Multiple reports of calls going unanswered repeatedly
  • One report of hours-long delay giving Parkinson's medication
  • One report of a nurse being rude and hanging up on family
  • One report of family being locked in the building and denied access

AI-generated from reviews and community data.

Heardmont Nursing Home is a senior living community in Elberton, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 20 reviews.

About Heardmont Nursing Home

Heardmont Nursing Home is a skilled nursing and long-term care community in Elberton, Georgia, licensed for up to 60 residents. The facility is Medicare and Medicaid certified and offers 24-hour staffing, medication management, private rooms, a restaurant-style dining room, dietary accommodations, social activities, an emergency call system, wheelchair accessibility, and housekeeping services.

Reviews of Heardmont are mixed. Families report inconsistent communication and medication management concerns, with some describing delayed doses and difficulty reaching staff by phone. Others praise individual staff members for their knowledge and compassionate care, with one reviewer noting the facility's willingness to accommodate special requests. The facility carries a 1-star CMS overall rating.

Types of Care at Heardmont Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Heardmont Nursing Home

2.9overall · 20 ratings combined

2.9★ on Google (20)

cynthia perry

Apr 2026

via Google ↗ · Report

THE PLACE IS THE WORST MY HUSBAND WAS ADMITTED 3/6/26 around 2pm he took his medicine before he left home at 8am i sent all his meds with him he has stage5 Parkinson’s medication has to be give 3 times a day my husband call me at 5:30 stating he needed his meds so I reach out to them the nurse stated they was about to give it to him at 7:30 I called back my husband was yet to receive his meds ok mind you he can’t go without it again around 9:30 pm I called back still no meds I was advised that my husband wasn’t the only patient on there faculty that was sick and had not received his medication my husband also suffers with bad tremors that will last 45 min til hour if he haven’t had it so I advised them I was on my way 9:35 pm an hour drive got there at 10:30 pm young lady let me in went to get his bags they lock me in the building wouldn’t let me out stating they needed I.d I told them the young lady let me in sent me to another nurse to show me where my husband was never asked for my I.d I stated if she let me out I could go to the car and get it they refused to let me out the building so I had to contact the police to get them to let me out the facility to get my licenses mind you when I walked in my husband room he was soak and wet set on the toilet and was having tremors so I went back to his room while wait on the police clean him up got him dressed rolled him to the front door when officers got there I explained the situation they ask them to let me out to go get it same thing I asked before the police had to be called showed it to them got all the way home come to find out they took all my husband meds out his bag never gave any of it back or gave him any the whole day so we made it back home @12:05 pm still no medicine to give him because of them refusing to give it to him or give it back they chose to keep it All so I will be contacting my attorney first thing in the morning and a news reporter my husband also stated while having his tremors one of the young ladies ones grabbing him around his neck squeezing it tightly PLEASE DO NOT PUT YOUR FAMILY MEMBERS THERE I ALSO HAVE VIDEO FOOTAGE OF WHAT HAPPENED SMH TERRIBLE STAFF ALL THE WAY AROUND THEN THEY LAUGH AND THOUGHT IT WAS FUNNY!!!

Robin Giddings

Feb 2026

via Google ↗ · Report

I can't say enough about the kindness and love we felt at Heardmont. From the moment our loved one arrived on the campus, he was loved and cared for in the best ways possible. When we visited and asked for special accomodation for him, they just said, "Yes!" - he was spoiled... So many thanks and so much gratitude for all the love and care from Terry, Anita, Amy, Michelle and all the nurses as Stephen graduated from this life to the next.

CJ Powell

Jan 2026

via Google ↗ · Report

If I could give negative stars, I would. That Anita woman is the rudest “nurse” I’ve ever met. We have a family member there and she just hangs up on you when you call to talk to them claiming you’re “not on the list”. We called the facility last night and that was never an issue until we basically told them to actually do their job. Now all of a sudden, there’s a “list”. They are mad because when we called last night, we asked them to reposition him or let him stand up because he was calling us in pain from being stuck in one spot and was THIRSTY! We spent hours all night on the phone with Him on his cell phone and went to check on him this morning by calling the facility because we couldn’t reach him via cell phone and they will now not allow us to speak to him out of spite. This place is horrible. When we called last night to help him get the assistance he needed, the nurse on shift said she was there for 16 hours and hopes he won’t be ringing his alarm all night because SHE needs to rest. Do not put your family in this facility if you care about them. Awful. If you don’t want to care for people and your interpersonal skills are this poor, FIND A DIFFERENT JOB!

The Front Porch Experience

Dec 2025

via Google ↗ · Report

I have tried to call this facility 10x about my father and no one answered the phone. This is not the first time this has happened. This facility has to do better. I understand businesses but we still must remain professional. It was very important information about my father and NO ONE answered EVERY time I called!

heather spivey

Nov 2025

via Google ↗ · Report

I want to write this review to brag on the staff I had the pleasure of working with today. I am a Hospice Nurse and was seeing a patient and let me tell you they are so lucky to have Natasha as a Nurse! She was extremely knowledgeable about the patient I was seeing that was declining rapidly. She knew everything I needed answers to without having to look it up bc that’s how much she knows and cares about the residents! She’s has the kindest soul and you can tell she has the care and compassion that these patients need towards the end of their life! Working in a facility is hard work but she does it with grace! I had a lot of charting to do and she went above and beyond to get me a chair to sit in. I know that seems like a small gesture but it’s the little things that matter most & for her to just do that was so incredibly kind. We need more Natasha’s in this industry for sure! Also the sweet girl at the desk, I didn’t catch her name but she was so helpful in looking up stuff I needed to know and giving me information before I even asked for it! Remarkable in my opinion!

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Government Inspection History

4 inspection visits in the last three years, 38 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 18, 2025Fire Safety StandardHealth Standard10 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026

Apr 7, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 22, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2025

Mar 17, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 26, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 26, 2024

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 26, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

Dec 15, 2023Health ComplaintInfection Control10 citations
  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jan 27, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jan 27, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 27, 2024

  • Respond appropriately to all alleged violations.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 27, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 27, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 27, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jan 27, 2024

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heardmont Nursing Home offer?

Heardmont Nursing Home offers Skilled Nursing / Long Term Care.

Where is Heardmont Nursing Home located?

Heardmont Nursing Home is located at 1043 Longstreet Road in Elberton, Georgia.

What do families say about Heardmont Nursing Home?

Heardmont Nursing Home carries a 2.9 out of 5 rating from 20 Google reviews. Some families and even an outside hospice nurse praise specific staff members for compassion and clinical skill, while other families describe serious breakdowns in communication and medication administration. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Heardmont Nursing Home do on recent health and safety inspections?

Heardmont Nursing Home had 4 government inspection visits in the last three years, with 38 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heardmont Nursing Home?

Submit the Request Information form on this page, or contact Heardmont Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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