MyLivingChoice

Healthpoint Homecare Services LLC

140 High St Ste 100

4.6(21 ratings)· Springfield average: 4.2

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Healthpoint Homecare Services LLC, photo 11 / 2

Quick Facts

Medicare quality
1.0 of 5 stars

Home Health Compare

Medicare certified
Since 2016

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Healthpoint Homecare Services as attentive and reliable home health and hospice care, with many reviewers praising the staff's promptness and compassion. One reviewer, however, reported a very different experience involving rude staff, late visits, and excessive phone calls.

What reviewers praise

  • Staff described as punctual and attentive
  • Praised for compassionate, respectful care
  • Office and field staff called professional
  • Families say caregivers go above and beyond
  • High overall satisfaction reported by most reviewers

What reviewers flag

  • One report of rude staff and late appointments
  • One report of excessive phone calls, up to 16 times a day

AI-generated from reviews and community data.

Healthpoint Homecare Services LLC is a home health agency serving Springfield, Massachusetts offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 21 reviews.

About Healthpoint Homecare Services LLC

Healthpoint Homecare Services LLC is a Medicare-certified home health agency serving clients in Springfield, Massachusetts since 2016. The agency provides skilled nursing, physical therapy, medical social services, and home health aide visits.

Reviewers offered sharply divided accounts of their experiences. Several families praised the agency's professionalism, punctuality, and respectful care, with one noting staff "go above and beyond for their patients." Others reported serious concerns including late arrivals, communication problems, and staff conduct. The CMS quality rating of 1.0 of 5 stars suggests consistent performance issues across measured metrics.

Types of Care at Healthpoint Homecare Services LLC

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Healthpoint Homecare Services LLC

4.6overall · 21 ratings combined

4.6★ on Google (21)

Jackie Letendre

May 2026

via Google ↗ · Report

They are amazing people who care about their patients. Come everyday like clockwork and always with a friendly attitude. I highly recommend!!!!!!

Janet Rivera

Aug 2025

via Google ↗ · Report

I know the office staff and some of the field staff and they are all very professional and welcoming when it comes to communicating and making sure we're good. They go above and beyond for their patients! I'm very pleased and satisfied with this agency! 10 🌟 I give.

Karleen Petersen

Aug 2025

via Google ↗ · Report

This place is horrible! I would never recommend them to anyone. Update: you have seen a family member of mine and service was horrible. Staff rude. Late to appointment. You also have harassed by phone by calling up to 16 times per day.

Rory Guti

Sep 2023

via Google ↗ · Report

this is an exceptional company they provided care for my mother after fall and there service we way beyond favorable they were prompt with any concerns and needs I would recommend them to anyone please keep up the good work

Lameck Mwibanda

Sep 2023

via Google ↗ · Report

Healthpoint Homecare Services has been a lifesaver for our family. Their team has provided exceptional care for our elderly loved one. They are always punctual, attentive to our needs, and treat our family member with the utmost respect and kindness. We highly recommend their services to anyone in need of home care.

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Have you already been in touch with Healthpoint Homecare Services LLC?

By submitting, you're okay with us and Healthpoint Homecare Services LLC reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Healthpoint Homecare Services LLC is a Medicare-certified home health agency (certified since 2016). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

1.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency88%US 79%
  • Rated their overall care 9 or 10 out of 1091%US 85%
  • Care was given in a professional way84%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety86%US 82%

46 completed patient surveys, 27% response rate.

How patients did

  • Care started within 2 days of referral84%US 94%
  • Patients got better at walking or moving around43%US 83%
  • Patients got better at getting in and out of bed36%US 83%
  • Patients got better at bathing54%US 86%
  • Patients' breathing improved61%US 85%
  • Patients got better at taking medications correctly55%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations66%US 61%

Service area

Healthpoint Homecare Services LLC reports serving 22 ZIP codes, including Springfield, Chicopee, Agawam, East Longmeadow, Feeding Hills, Holyoke, Indian Orchard, Longmeadow, Ludlow, Palmer and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227677. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Healthpoint Homecare Services LLC offer?

Healthpoint Homecare Services LLC offers At-Home Care and Home Health.

Where is Healthpoint Homecare Services LLC located?

Healthpoint Homecare Services LLC is located at 140 High St Ste 100 in Springfield, Massachusetts.

What do families say about Healthpoint Homecare Services LLC?

Healthpoint Homecare Services LLC carries a 4.6 out of 5 rating from 21 Google reviews. Families describe Healthpoint Homecare Services as attentive and reliable home health and hospice care, with many reviewers praising the staff's promptness and compassion. One reviewer, however, reported a very different experience involving rude staff, late visits, and excessive phone calls. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Healthpoint Homecare Services LLC?

Yes. Healthpoint Homecare Services LLC is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.0 out of 5 stars.

Do I need a referral to use Healthpoint Homecare Services LLC?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Healthpoint Homecare Services LLC?

Submit the Request Information form on this page, or contact Healthpoint Homecare Services LLC directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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