1.7(9 ratings)· Hampton average: 4.4
Own this agency? Update your listing · Marketing for operators
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Health Partners Home Care in Hampton, VA are overwhelmingly negative, with families describing missed appointments, unreturned phone calls, and an inability to provide promised round-the-clock coverage. Several reviewers note that the individual nurses who did show up were kind and competent, but describe the office and scheduling side of the business as disorganized and unresponsive.
AI-generated from reviews and community data.
Health Partners Home Care, INC is a home care agency serving Hampton, Virginia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 1.7 out of 5 across 9 reviews.
Health Partners Home Care, INC is an at-home care agency serving clients in Hampton, Virginia.
Reviewers offered sharply divided accounts of their experience. Most described serious problems with responsiveness and administrative management: multiple reviewers reported that phone calls went unreturned or took unacceptably long to be answered, and one noted that staff visits lasted only 10-15 minutes. Several families felt the business prioritized billing over patient care and cited scheduling changes, missed accountability, and difficulty reaching on-call supervisors. One reviewer wrote, "the business is run with no care for the patient." However, one family's experience differed markedly; they reported that nurses were friendly and caring, and that schedule changes were communicated in advance.
The nursing staff themselves received consistent praise across reviews for being kind and professional, though some reviewers questioned whether they had adequate training and supervision under the current company structure.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose1.7overall · 9 ratings combined
1.7★ on Google (9)
Vicki Erb
Aug 2019
We used them about 18 months ago - though they frequently had to change the schedule, they always called in advance if that was the case. At least the nurses that came here were friendly and caring. My experience with them was not at all the nightmare some of the others have posted here. Just my 2 cents.
Haegen Fuller
May 2019
DO NOT LET THEM CARE FOR YOUR LOVED ONES. They are unresponsive and cannot keep a schedule. We are couple in our 40s and faced with one difficult health issue for one of us. I can not imagine being older or alone and not as independent and needing actual care. The nurses are kind and helpful BUT the business is run with no care for the patient.
Marla Saunders
Mar 2019
Totally unprofessional just want to get paid to come to do no more than what they have to no compassion not dedicated to their work in and out within 10-15 minutes tops these people need to be under investigation or have more training or skill license nurses behind this company because it is a disgrace and when you call the supervisor or their 24-hour on-call number there's no response there's no answer and no call back in a certain amount of time that you call I am so totally unhappy it will never use their services ever again thank God for reviews and rates you get to see what you get before you get it!
Danielle Griffith
Feb 2019
This been this is the most unprofessional home health care service I have ever encountered. Phone calls are not returned in a timely manner if at all, talk about no accountability for their inactions on the administrative side as well as placing blame on case manager and doctor office for not doing things they themselves should be doing. The nurses we had were fine overall.
Crystal
Dec 2018
I would give you a zero if I could. You guys are definately not 24 hours of care. You do not care about your patients. If you did it wouldn't take so long for you to return a phone call to only tell me no nurse is available. Called twice and you said no nurse was available. Then you guys tell the hospital you dont want my sister back who has been through hell since having surgery for stage 4 colon cancer at 40 years old. Guess what we wouldn't have you back. I have worked in the medical profession for years and you are a very unprofessional company and should not advertise you are 24 hours of care because that is definately false advertisment.
Health Partners Home Care, INC offers At-Home Care.
Health Partners Home Care, INC is located at 1919 Commerce Dr in Hampton, Virginia.
Health Partners Home Care, INC carries a 1.7 out of 5 rating from 9 Google reviews. Reviews for Health Partners Home Care in Hampton, VA are overwhelmingly negative, with families describing missed appointments, unreturned phone calls, and an inability to provide promised round-the-clock coverage. Several reviewers note that the individual nurses who did show up were kind and competent, but describe the office and scheduling side of the business as disorganized and unresponsive. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Health Partners Home Care, INC directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Health Partners Home Care, INC? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Hampton.
Hampton, Virginia0.9 mi
4.8(6)
Independent Living
Hampton, Virginia1.1 mi
4.4(102)
Assisted LivingIndependent Living
Hampton, Virginia1.2 mi
4.4(162)
Skilled Nursing / Long Term Care
Hampton, Virginia1.2 mi
4.2(163)
Skilled Nursing / Long Term Care
Hampton, Virginia1.2 mi
Assisted Living
Hampton, Virginia1.2 mi
4.1(157)
Skilled Nursing / Long Term Care