MyLivingChoice

Hazel Hawkins Memorial Hospital

911 Sunset Drive

3.3(195 ratings)· Hollister average: 3.4

Hazel Hawkins Memorial Hospital, photo 11 / 5

Quick Facts

Total units
119
Medicare rating
4 of 5

CMS Care Compare

Ownership
Government, Hospital district
Certified beds
119

What Families Think

Reviews of Hazel Hawkins Memorial Hospital are mixed, with some patients praising kind and attentive ER nurses, while others describe rude staff, billing and insurance mishandling, and concerns about care quality and communication during emergency visits. The hospital carries a long-standing local reputation, but recent feedback points to inconsistent staff conduct.

The Good

  • Some ER nurses described as kind and comforting
  • Long-standing local hospital with community ties
  • One reviewer praised respectful, timely care

The Bad

  • Multiple reports of rude or dismissive nursing staff
  • Reported failures in processing insurance and billing information
  • One account of delayed seizure medication in the ER
  • One report of a service animal being denied entry

AI-generated from reviews and community data.

Hazel Hawkins Memorial Hospital is a senior living community in Hollister, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.3 out of 5 across 195 reviews.

About Hazel Hawkins Memorial Hospital

Hazel Hawkins Memorial Hospital is a skilled nursing / long term care community in Hollister, California. The community is licensed for up to 119 residents.

Families rate Hazel Hawkins Memorial Hospital 3.3 out of 5 based on 195 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Hazel Hawkins Memorial Hospital

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Hazel Hawkins Memorial Hospital

3.3overall · 195 ratings combined

3.3★ on Google (195)

Regina Mirelez

Jun 2026

via Google

I was taken there by ambulance while in er my husband brought my emotional support pet in an enclosed stroller. He was denied entrance because he had my service pet. He explained the situation and my dogs status if service animal. He was told to leave and the nurse was very rude called security after the security guard searched my dogs back pack and stroller and my husband they were told to leave. When I was moved to the room I was admitted to they also denied my pet from entering. Small town hospital violated my civil rights. The staff while I was there had some good nurses but Maribel (nurse) was very rude, bossy and was always yelling across the hallways to patients or other staff to the point where I had to ask them to close my door so I could rest. Peggy (nurse) was rude to me as well and was insisting I wore a knee brace that was too tight and hurt my double fractured knee. I advised when I get back to bed I would put it on. I had a smaller, lighter one on while in restroom only. Peggy, Maribel and another nurse all stood in front of the open bathroom door and didn’t want to close it while I was trying to use restroom. I asked the kind nurse, Kay to please close the door a bit to give me privacy. Peggy stormed off and her and Maribel told other nurses I didn’t want to cooperate and to put my hospital bed alarm on. Also, Andrew charge nurse was in my room when I woke up looking through my personal belongings bags in the dark, when I woke up asked are you my nurse he said no, didn’t give me his name or a reason why he was there. I asked him to please ask my nurse to come in. I described color of scrubs, hair and look, age to Peggy and Maribel and they said Andrew charge nurse was the only one that had those color scrubs on. Honestly, I’ll never go there again. Bad bad service and care at this hospital.

Osbaldo Mendoza

Jun 2026

via Google

ve been there so I want to clarify that this is for the sheer incompetence that occupies the front desk of the ER. How inept must you be at your job to fail so miserably in such a consistent basis, is it a lack of training, job knowledge, or just lack of empathy that drives this terrible customer service provided by all of the front desk staff. On every single interaction I have had with this facility this staff has consistently failed to adequately annotate my insurance information and so after dealing with a high stress visit to the ER I get to re-live the stress receiving billing information at an out of pocket cost. I provide all information from the onset but it then becomes my job again to provide all information due to your lack of intelligence and capacity to do the one thing you are responsible for. Your lack of competence in this simplistic role is just astounding. I hope your family does not need emergency medical services or treatment because this place is nothing short of a failure that pulls down a great medical team with great bedside manner.

Jennifer Ramirez

Apr 2026

via Google

The staff in the emergency room are so kind, caring, and comforting. Me and my son were really lucky to meet our nurse Craig. He really put us at ease and he brought us so much joy as my heath began to improve.

Rafael R

Apr 2026

via Google

Wow… I was admitted to the ER for not having meds required for my epilepsy. The team did nothing but take my vitals and released after asking what medication I needed for my seizure disorder. About 2 hours later I was admitted again in an ambulance for having 4 seizures. No due diligence was done. Of course I informed them I was her earlier wondering why meds were not provided. The nurse in early 30’s argued with me until I told her to get out and I want to speak with a doctor not her since her demeanor from the get go judging me and not listening about my concern. She said she doesn’t have to leave my room, that when another staff member collecting insurance info helped me out getting the doctor and having that lady leave my room. After they swapped out the RN it all went much smoother when I was actually provided medication. Worse experience I’ve had done here and feel that malpractice happened. Be careful everyone.

General Infantry Joe

Jan 2026

via Google

2026 January 18 12:14 pm, and I am posting this review from the waiting room I was placed in. Check out the picture. Ok, so I got here almost an hour ago, but I was checked in rather quickly. Forms, pshhh. Too easy! I filled out more forms and more complicated forms than these simple consent to receive text and emails regarding my visit and that's great. I'm an Army veteran that served in O.I.F( operation Iraqi freedom for you who don't know) in 2006. I saw better staff with half the technology treat and discharge soldiers faster than here. But, I was also born in this hospital back in 1984. I was born healthy, by the grace of God, and my mother was also ok after. So, if Hazel Hawkins was able to achieve this in the early 80's, for me to be born, I have to support this hospital. I agree that there are long times to be seen. And the influx of people coming and going, is random. By using my best judgement, I go when I believe I will be seen soon because I go at times I believe not a lot of people go to the hospital ER. Does it work all the time? No, nope. I've also had to sit and wait to be seen. Again, I was in the Army, I can handle the wait. Last year, I was seen here for an infection on my inner thigh. They made wait for a long time and placed me in a room that was not suitable for the incision that had to be made on my inner thigh. Dr. Bogey handled it, no problem. He even prescribed me some good meds. However, after he finished with me, he left a nurse in charge of my discharge. Suffice to say, I was waiting again for a long time. I, unfortunately, decided it would be ok to check myself out. So, I grabbed my belongings and went home. Short time later, I got a call from the hospital, inquiring about my decision to leave without notice. Well, I didn't see the harm in it because they had performed the treatment I sought and I was ready to go. Besides that, why should I not go? I signed a consent for text and emails regarding my visit. I believe they could have just sent me my discharge information by email or a link in a text to a secured site that contains my discharge information. Again, I returned to the hospital and I was given my discharge information. So, right now, Dr. Bogey walks in and says " so, your here for a rash on your shoulder?" And I said " No, let me show you. I don't know what it is. It's been hurting for a couple days and I can't really sleep on it, so I have had a hard time sleeping too." So, he looks at it and says " oh that's a cyst, would like me to drain it for you?" I replied, confidentiality " Yeah, yeah, please!" And so, he said ok and walked out the room. I'm assuming, he's preparing his staff and himself for the procedure. And, I post 5 stars because they are treating me with respect here. I see signs that say please be patient because there are other patients in need also. Again, been through worse in the Army, as far as waiting and filling out forms. But the service was good. Here at Hazel Hawkins, I was born in and will forever be grateful to it's existence out of goodwill to the people of San Benito County or surrounding places. I have just been put in another room. This time, I have the hospital thing on with no shirt getting ready for the treatment. See you later everyone, God bless you and may you receive the peace of Christ today and by the grace of God, and if it be His will, also tomorrow.

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Government Inspection History

5 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 19, 2025Fire Safety StandardHealth Standard20 citations
  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2025

  • Establish roles under a Waiver declared by secretary.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2025

Dec 12, 2024Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024

Mar 19, 2024Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2024

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024

Oct 25, 2023Health Complaint1 citation
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2023

Jun 24, 2022Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2022

  • Establish procedures for tracking staff and patients during an emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Establish policies and procedures for sheltering.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Provide a means of sharing information on occupancy/needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hazel Hawkins Memorial Hospital offer?

Hazel Hawkins Memorial Hospital offers Skilled Nursing / Long Term Care.

Where is Hazel Hawkins Memorial Hospital located?

Hazel Hawkins Memorial Hospital is located at 911 Sunset Drive in Hollister, California.

What do families say about Hazel Hawkins Memorial Hospital?

Reviews of Hazel Hawkins Memorial Hospital are mixed, with some patients praising kind and attentive ER nurses, while others describe rude staff, billing and insurance mishandling, and concerns about care quality and communication during emergency visits. The hospital carries a long-standing local reputation, but recent feedback points to inconsistent staff conduct.

How did Hazel Hawkins Memorial Hospital do on recent health and safety inspections?

Hazel Hawkins Memorial Hospital had 5 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hazel Hawkins Memorial Hospital?

Submit the Request Information form on this page to connect with Hazel Hawkins Memorial Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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