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Haven Health Phoenix

4202 North 20th Avenue

4(313 ratings)· Phoenix average: 4.4

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Haven Health Phoenix, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
114
Inspections
View history (31 citations)
End-of-life care
Hospice care offered on-site until passing
Bathroom setup
Shared bathroom for two rooms, four residents

What Families Think

Reviews of Haven Health Phoenix are sharply split: many families and residents praise individual nurses, CNAs, and administrators by name for compassionate, attentive care during rehab or hospice stays, while a notable number of reviewers describe serious safety and staffing problems. The community handles short-term rehabilitation, long-term skilled nursing, and end-of-life care, and offers services like in-house medical transportation that reviewers frequently highlight.

The Good

  • Staff repeatedly praised by name for compassion
  • Successful rehab recoveries reported by multiple reviewers
  • In-house transportation to medical appointments
  • Hospice/end-of-life care available on-site
  • Housekeeping and cleanliness praised by several reviewers
  • Activities program engages residents daily

The Bad

  • Multiple reports of serious care lapses, including oxygen and medication errors
  • Several reviewers cite understaffing and slow response to call lights
  • Reports of urine odor and cleanliness lapses in some areas
  • One report of insurance miscommunication delaying admission
  • One report of shared bathrooms for two rooms (four residents)

AI-generated from reviews and community data.

Haven Health Phoenix is a senior living community in Phoenix, Arizona offering Skilled Nursing / Long Term Care. Amenities include Guest Meals, Gathering / Activity Spaces and Transportation Services. Families rate it 4.2 out of 5 across 281 reviews.

About Haven Health Phoenix

Haven Health Phoenix is a skilled nursing and rehabilitation facility located in Phoenix, Arizona, offering 24-hour skilled nursing care for residents who are recovering from hospitalization or require assistance with medical management and rehabilitation services.

The community partners with residents' personal physicians and outside healthcare providers to deliver personalized care plans aimed at supporting full recovery. Staff members handle coordination of follow-up appointments and arrange transportation to and from medical visits, allowing families to focus on supporting their loved ones during the recovery process.

The facility is designed around resident safety and wellbeing, with staff and professionals taking precautions to prioritize health throughout the recovery period. The community emphasizes creating a warm and welcoming environment grounded in respect, dignity, and empowerment for recovering residents and their families.

Family members visiting the facility have access to Phoenix's accommodations and resources, and the caring professionals at Haven Health Phoenix work to ensure family members feel comfortable and supported while collaborating with the care team.

Types of Care at Haven Health Phoenix

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Guest Meals

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security
  • Transportation Services

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Help Me Choose

Reviews of Haven Health Phoenix

4overall · 313 ratings combined

4.2★ on Google (281) · 2.3★ on Yelp (32) · Yelp page ↗

Write a review
L

Linda W.

Jul 2026

via Yelp

There is no care! I was laying in a bed soaked in urine for 2 days, 2 nights. They said they didn't have any incontinence products and no wheelchair in the beginning of stay, no extra blanket. Food was horrible, sugar loaded,margarine. Some staff was nice but others were mean even mad when I asked for water! I just started physical therapy with a great therapist when they told me I had to leave because my insurance was not paying for further treatment. My insurance said this wasn't true. They were never even contacted! Please don't go there and get any loved ones out of there.

W

Wendy E.

Jun 2026

via Yelp

Please do your research before choosing this facility because of reviews that are misleading.

Bob Carlson

Jun 2026

via Google ↗

The 1 stars are for the staff who are kind but understaffed. The problem is with rehabilitation. My mother spent a month there and came out no better than when she came in. She can't even stand up. This is simply a warehouse for sick people. They now won't return calls. Don't trust them.

James Bower

May 2026

via Google ↗

I'm really enjoying my stay here, while my broken hip heals up. The staff are all very kind and have been so so helpful in my recovery. I've got to give a shout out to Debbie, who makes me smile every time she has my room in her rounds. The food is pretty good, especially breakfast(I wish I could request it for every meal). I could tell it was going to be a good place to be staying while I heal up, when I saw how happy and high spirited most of the patients were on my first day. All in all it's a really great place. I wish there were more smoke breaks, but it's actually a good thing that there aren't because I'm smoking a whole lot less. A big thanks to everyone here at haven for making my stay so comfortable, and for putting up with me when I've been in a foul mood.

Della Knust

May 2026

via Google ↗

If I could give 0 I would. There's homeless camps everywhere and today 1 of them was actually in the facility. They stopped him on his way out but he shouldn't have been there in the 1st place. It smells disgusting. People are always going in to wrong rooms and disturbing patients. The physical therapy sucks. The pt is always yelling at my mom about her breathing when she's on OXYGEN! The power went on on Saturday night, so her oxygen concentrator stopped. The call lights don't work during a power outage. She tried yelling but without o2 she can't be too loud. The nurse working didn't come check on the patients at all. My mom was without her o2 for 3 hours. She could've died. They told my mom the nurse that night didn't know to come check on the patients. Excuse me? That is just common sense! This place is awful and I want them to transfer her somewhere else. She's just getting worse in this place.

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Government Inspection History

6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2026Fire Safety StandardHealth ComplaintHealth Standard11 citations

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 28, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 5, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

Dec 16, 2025Health Complaint1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

Jan 24, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 29, 2025

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025

Sep 13, 2024Health Complaint1 citation

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2024

Aug 20, 2024Health Complaint2 citations

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Sep 8, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Haven Health Phoenix offer?

Haven Health Phoenix offers Skilled Nursing / Long Term Care.

Where is Haven Health Phoenix located?

Haven Health Phoenix is located at 4202 North 20th Avenue in Phoenix, Arizona.

What do families say about Haven Health Phoenix?

Reviews of Haven Health Phoenix are sharply split: many families and residents praise individual nurses, CNAs, and administrators by name for compassionate, attentive care during rehab or hospice stays, while a notable number of reviewers describe serious safety and staffing problems. The community handles short-term rehabilitation, long-term skilled nursing, and end-of-life care, and offers services like in-house medical transportation that reviewers frequently highlight.

How did Haven Health Phoenix do on recent health and safety inspections?

Haven Health Phoenix had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Haven Health Phoenix?

Submit the Request Information form on this page to connect with Haven Health Phoenix and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Haven Health Phoenix? Claim this listing to update photos, pricing, and details. It's free.

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