MyLivingChoice

Haven Health Camp Verde Assisted Living

86 West Salt Mine Road

4.3(12 ratings)· Camp Verde average: 4.6

Haven Health Camp Verde Assisted Living, photo 11 / 2

Quick Facts

Total units
58
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
58
Therapy services
On-site physical and speech therapy offered
Staffing model
24-hour caregiver assistance provided to residents

What Families Think

Most reviewers describe Haven Health Camp Verde as staffed by caring, attentive nurses and CNAs who go out of their way for residents, and note the facility is clean and welcoming. One reviewer, however, described a frustrating experience with rude and unhelpful phone communication when trying to get basic information.

The Good

  • Nursing staff and CNAs praised by name for compassion
  • Friendly, approachable staff noted by families
  • Facility described as clean and cozy
  • Helpful with paperwork and admission process
  • Strong leadership noted under program director

The Bad

  • One report of rude, dismissive phone communication when seeking information

AI-generated from reviews and community data.

Haven Health Camp Verde Assisted Living is a senior living community in Camp Verde, Arizona offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 12 reviews.

About Haven Health Camp Verde Assisted Living

Haven of Camp Verde is an assisted living facility located in Camp Verde, Arizona, nestled in the region's green valley near Flagstaff, Sedona, and Phoenix. The community is operated by Haven Health.

The facility offers 24-hour caregiver assistance along with specialized services including memory care, physical therapy, and speech therapy to support residents' health and wellness needs.

Haven of Camp Verde emphasizes creating a warm and welcoming environment, with staff focused on building an atmosphere of respect and community for residents and their families during their transition from home.

Types of Care at Haven Health Camp Verde Assisted Living

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Haven Health Camp Verde Assisted Living

4.3overall · 12 ratings combined

4.3★ on Google (12)

Yada Lerma

Dec 2025

via Google

Worst experience ever.... I don't know, how in the world this place operates as a business, they've got the most uneducated people, lack of knowledge and extremely rude, and they are the best when hanging up the phone is needed, I just wanted to get information on the CNA courses, after calling several times and leaving my information because somebody was supposed to call me back, which they never did, at the very last I request to speak with a manager, and well the manager I spoke is the one who actually hang up the phone on me, I don't know how you people trust a place like with your loved ones, can you imagine if they treat people like that for something so basic like trying to get information, I just can't imagine exactly what happens behind those walls with your loved ones, you should be ashamed of yourself for treating people like this over the phone....

Judith Patton

Feb 2025

via Google

I feel at peace knowing my husband is being cared for at Haven Camp Verde. The nursing staff and CNA’s really do care about him, and he feels the compassion around him. I want to especially thank Cindi and Kelle, charge nurses; Andreina, Kaylee, Eva and David, CNA’s/CMA; and Tammi and Candi, floor nurses. In fact, all the staff and administration are helpful.

C Tenley

Oct 2024

via Google

Joann Underwood told me about the assisted living section at Haven in Camp Verde for my mother. She has been so helpful with the information I needed to get my mom situated now that she is unable to care for herself. The staff is friendly and approachable. Even the few residents I saw appeared happy and chatty. When you walk in it's clean and feels cozy. The rooms are a decent size and tidy. And Raquel is so helpful in getting the paperwork process going. Thank you Joann for telling me about assisted living for my mom.

Kathy Watts

May 2023

via Google

Haven of Camp Verde Assisted Living is a warm and welcoming facility that is genuinely concerned about the happiness, safety, and well-being of their family of residents. It is obvious to me that under the ALF Program Director Lucia Spence's caring, highly competent, dedicated and experienced leadership, her team has good direction and replicates her qualities in caregiving to the residents. Caregiver Kelly Durkit has given extra care, kindness and attention to my mother since my mom first arrived over a year ago. I am very grateful for the friendly attitude and culture of this assisted living facility. Thank you!

nancy higgins

May 2023

via Google

I would like to write and tell you how wonderful and caring Kelley Durkit was to my elderly mother. My mom was recently discharged from the hospital and needed a caregiver. Kelley was truly a godsend to our family. We had total faith in her abilities to care for my mother’s essential needs and provided them with professionalism, care, respect, and foresight.Kelley was trustworthy and communicated ant concerns or needs. She was always dependable and o top of things. I cannot express in words how grateful we were to have her. Please contact me with any further questions. Nancy Higgins, MS, CCC-SLP.

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Government Inspection History

8 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 28, 2026Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has no plan of correction

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2026

Feb 17, 2026Health Complaint1 citation
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

Feb 11, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026

May 13, 2025Health Complaint4 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

Mar 6, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

Jan 30, 2025Fire Safety StandardHealth Standard7 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2025

Dec 8, 2023Fire Safety StandardHealth Standard6 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2024

  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2024

Jul 12, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Haven Health Camp Verde Assisted Living offer?

Haven Health Camp Verde Assisted Living offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Haven Health Camp Verde Assisted Living located?

Haven Health Camp Verde Assisted Living is located at 86 West Salt Mine Road in Camp Verde, Arizona.

What do families say about Haven Health Camp Verde Assisted Living?

Most reviewers describe Haven Health Camp Verde as staffed by caring, attentive nurses and CNAs who go out of their way for residents, and note the facility is clean and welcoming. One reviewer, however, described a frustrating experience with rude and unhelpful phone communication when trying to get basic information.

How did Haven Health Camp Verde Assisted Living do on recent health and safety inspections?

Haven Health Camp Verde Assisted Living had 8 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Haven Health Camp Verde Assisted Living?

Submit the Request Information form on this page to connect with Haven Health Camp Verde Assisted Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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