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Haven Home Care

151 Portage Trail LL3

3.8(13 ratings)· Cuyahoga Falls average: 4

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Haven Home Care, photo 1

Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 2009

What Families Think

Haven Home Care is a home health and hospice provider in Cuyahoga Falls, Ohio, with a 3.8-star rating from 13 Google reviews. Reviewers are split: several praise the compassion and professionalism of caregivers, while others report frustrating delays and communication breakdowns when trying to start service.

The Good

  • Caregivers described as compassionate and professional
  • Thorough intake process matches caregivers to client needs
  • Responsive care coordination team, answers calls promptly
  • Family members feel loved ones treated with dignity

The Bad

  • One report of weeks-long delay after referral with no callback
  • One report of a mix-up where staff claimed to have spoken with a client who never was contacted

AI-generated from reviews and community data.

Haven Home Care is a home health agency serving Cuyahoga Falls, Ohio offering At-Home Care and Home Health. Families rate it 3.8 out of 5 across 13 reviews.

About Haven Home Care

Haven Home Care provides home health and hospice services in Cuyahoga Falls, Ohio. The agency serves clients in their homes with a focus on personalized care matching and coordination.

Families who had positive experiences consistently praised the intake process and caregiver selection. Several described the care coordinators as responsive and the caregivers themselves as compassionate and professional. One family noted the team's ability to "explain everything so that we could all understand," highlighting clear communication alongside direct care.

Reviews reveal significant inconsistency in service delivery. While some families reported exceptional experiences with dedicated aides and responsive management, others encountered serious operational issues, including communication breakdowns during the intake phase and delayed callback responses to referrals. These mixed accounts suggest the quality of care may depend heavily on individual circumstances and timing.

Haven Home Care holds a 3.8 out of 5 rating based on 13 Google reviews.

Types of Care at Haven Home Care

At-Home CareHome Health

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Reviews of Haven Home Care

3.8overall · 13 ratings combined

3.8★ on Google (13)

Write a review

John Anthony Nasam

Dec 2025

via Google ↗

Haven Home Care has been exceptional from day one. Their intake process is incredibly thorough – they take the time to understand each client's specific needs, preferences, and routines to ensure the right caregiver match. This personalized approach really sets them apart. What impressed me most is their care coordination team's responsiveness. They answer calls promptly and handle concerns quickly, which provides tremendous peace of mind when coordinating care for a loved one. The team demonstrates genuine empathy and professionalism in every interaction. It's clear they're committed to serving seniors in our Ohio community with dignity and respect. I highly recommend Haven Home Care to anyone seeking reliable, compassionate home care services.

Connie Bucci

Dec 2025

via Google ↗

I never ever talked to this place my case manager called me and said this agency said they spoke to me and I was very rude to them I never ever talked to these people so evidently they don't know what the hell they are doing turned me off right away

Alva Leyva

Oct 2025

via Google ↗

We are incredibly grateful for the outstanding service provided by Haven Home Care. The entire team is truly compassionate and professional, living up to their mission of delivering peace of mind. Their in-home health care and aide services are top-notch, characterized by dedication and genuine kindness. Knowing that our loved one is in such capable and caring hands has made a significant positive difference for our entire family. If you are looking for reliable, high-quality home care services, we wholeheartedly recommend Haven. They are simply the best.

Dawn Combs

May 2025

via Google ↗

Worst company ever. A referral was sent over to them mid April and multiple times since then. I am still awaiting for them to call to get set up with care. I don’t recommend getting a referral for them

Pamela Marsillo

Jun 2022

via Google ↗

Haven Home Care Took excellent care of my friend. Explained everything to her so that we could all understand. Recommend to anyone. What wonderful compassionate care

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Haven Home Care, never sold or shared.

Medicare Quality of Care

Haven Home Care is a Medicare-certified home health agency (certified since 2009). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

Service area

Haven Home Care reports serving 1 ZIP code, including Akron. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 368256. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Haven Home Care offer?

Haven Home Care offers At-Home Care and Home Health.

Where is Haven Home Care located?

Haven Home Care is located at 151 Portage Trail LL3 in Cuyahoga Falls, Ohio.

What do families say about Haven Home Care?

Haven Home Care is a home health and hospice provider in Cuyahoga Falls, Ohio, with a 3.8-star rating from 13 Google reviews. Reviewers are split: several praise the compassion and professionalism of caregivers, while others report frustrating delays and communication breakdowns when trying to start service.

Does Medicare cover care from Haven Home Care?

Yes. Haven Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use Haven Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Haven Home Care?

Submit the Request Information form on this page to connect with Haven Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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