Jimmy Garrett
May 2026
Very well ran . Staff treated me as a guest . My visit with my friend was pleasant.
1 / 2Quick Facts
- Total units
- 86
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 86
- Inspections
- View history (14 citations)
CMS Care Compare
What Families Think
Reviews of Hartford Health Care are decidedly mixed, with several families describing inattentive or uncaring staff, delayed medication, and unappetizing food, while others note a clean, odor-free facility and specific staff members who were kind and attentive. The community's 3.1 out of 5 rating across 33 Google reviews reflects this inconsistency in resident experience.
The Good
- Reviewers note a clean facility with no odors
- Some staff described as caring and attentive
- Activities director praised by name
- Positive visitor experiences reported
The Bad
- Several reviewers describe uncaring or dismissive staff
- One report of significant medication delivery delays
- One report of a dementia patient left unclean and hungry
- One report of disrespectful treatment toward a family member
AI-generated from reviews and community data.
Hartford Health Care is a senior living community in Hartford, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 33 reviews.
About Hartford Health Care
Hartford Health Care is a skilled nursing and long-term care facility in Hartford, Alabama, with a licensed capacity of 86 residents. The community serves patients recovering from acute medical events, those requiring ongoing rehabilitation, and individuals with conditions like dementia.
Family experiences at Hartford Health Care are mixed. Some visitors report positive staff interactions and pleasant visits, noting that the facility maintains acceptable cleanliness. However, other families describe serious concerns: communication breakdowns between nursing staff and support personnel that delayed pain medication delivery, inconsistent quality of care, and instances where residents were left soiled or not given adequate attention during meals. One family noted that while a few staff members showed genuine compassion, others appeared disengaged from patient care responsibilities. Families emphasize the importance of direct, hands-on oversight during stays.
Hartford Health Care holds a 3.1 out of 5 Google rating based on 33 reviews, reflecting the wide range of family experiences. Prospective residents and their families should plan frequent visits and maintain active communication with nursing staff to ensure care quality.
Types of Care at Hartford Health Care
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hartford Health Care
3.1overall · 33 ratings combined
3.1★ on Google (33)
frances walker
Apr 2026
I was there for 10 days after back surgery for rehab. I was treated well except I was prescribed pain meds and when I needed them I had to tell an orderly who was supposed to relay the request to the nurse. Sometimes I had to tell them 6 times and they assured me each time they told the nurse. Then when the nurse finally brought my meds ( up To 2 hours late) she would say no one told her I needed them. After extensive back surgery she should have been more attentive to my needs for the pain meds my doctor prescribed. I did hardly any physical therapy at all because I was in too much pain. Also could not eat the food because of no salt even though I needed it. My blood pressure got so low due to no salt they actually sent a doctor to check on me. .even then I had to get family members to bring salt to me. There was a young man who was an orderly there who was extremely nice and attentive. Also the director for activities was great. The nurse was the one who did not do her job well and should be replaced. I was treated well except for that. I lost 15 pounds in that 10 days because the food was inedible mostly due to no salt. It was kept clean and there were no odors which was great. All in all, due to conditions in other places, I would recommend this place to stay, just keep an eye on the person there.
Lydia Moon
Feb 2025
My granny was in this nursing home! She had dementia and was not the person who she used to be. They took her in after my granny was in the hospital. I understand my granny could be hard to deal with. But the staff the nurses some were very mean! I complained one time because my granny wasn't eating. The next day I was there the nurse left food all over her and she stunk really bad. The other time there was this young African-American girl. I don't know her age but she started talking down to me like I was a baby. I know I don't look my age but I am an adult. I demanded to be treated like one I don't know her name or I would have reported her. I can't help how I look but her and I were fixing to start an argument inside the building. She kept bullying me. But the head nurse who runs the building was always very nice! If I would have known the other girl's name I would have told her. This girl looked to be in high school or early in college. I'm older than her and I felt very disrespected. I don't know what the other patient's mother told her. But you should never judge a book by its cover! You don't know me you don't know what I've been through. You don't know what I know you don't know me at all! My granny is gone now and I should have written this way sooner. But I had other things in my life going on. If you bring your family member here make sure they are well treated? Because my granny wasn't treated well.
Jabe Fincher
Apr 2023
I visit here often and it seems like a decent place. I have always had positive interactions with the staff. I have seen no problems there and it has an acceptable odor, unlike some other nursing homes.
Darrell Tyler
Sep 2020
Really this was a horrible nightmare. Most of the staff are there for a check , but have no business in patient care . I did have a few people who treated you like a person and was a bright beam of caring and concern for the patient . Someone that has a higher position and cares about the way the people are treated should send a patient to see for themself how ugly the staff treats patients . I could tell specifics if I thought it would matter , I assure you that the administration on sight has no intent of making improvements.
Government Inspection History
3 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dec 14, 2023Fire Safety StandardHealth Standard7 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 24, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 18, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 18, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 18, 2024
Jun 17, 2022Fire Safety StandardHealth Standard2 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022
Oct 31, 2019Fire Safety StandardHealth Standard5 citations
Install properly constructed windows in hallway walls or doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hartford Health Care offer?
Hartford Health Care offers Skilled Nursing / Long Term Care.
Where is Hartford Health Care located?
Hartford Health Care is located at 217 Toro Road in Hartford, Alabama.
What do families say about Hartford Health Care?
Reviews of Hartford Health Care are decidedly mixed, with several families describing inattentive or uncaring staff, delayed medication, and unappetizing food, while others note a clean, odor-free facility and specific staff members who were kind and attentive. The community's 3.1 out of 5 rating across 33 Google reviews reflects this inconsistency in resident experience.
How did Hartford Health Care do on recent health and safety inspections?
Hartford Health Care had 3 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hartford Health Care?
Submit the Request Information form on this page to connect with Hartford Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hartford Health Care? Claim this listing to update photos, pricing, and details. It's free.
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