Beckie Moore
Jul 2026
Very clear facility but for some reason they don’t know how to order enough food for the residents. They always seemed to be running out of the menus items
1 / 6Quick Facts
- Total units
- 136
- Licensed capacity
- 136 residents
- Medical transportation
- Transportation arranged to dental and vision appointments
- Memory care availability
- Offers dedicated memory care alongside assisted living
California CDSS
What Families Think
Feedback on Harmony at Harts Run is sharply mixed: many families praise the warm, caring staff, clean facility, and active social calendar, while a notable number of reviewers describe serious understaffing, safety lapses, and management turnover. The community has a 4.0 average from 57 Google reviews, but the range between glowing and alarming accounts is wide, suggesting inconsistency in day-to-day execution.
The Good
- Staff frequently described as warm, kind, and attentive
- Clean, modern building with pleasant common areas
- Active social calendar including monthly themed family nights
- Smooth move-in support, including long-distance transitions
- Specific praise for memory care staff and programming
The Bad
- Multiple reports of understaffing affecting medication, showers, and supervision
- Several accounts of leadership/management turnover and unprofessional conduct
- Multiple complaints about inconsistent dining service and food shortages
- One detailed report of neglect and a documented state inspection listing safety violations
AI-generated from reviews and community data.
About Harmony at Harts Run
Harmony at Harts Run is a senior living community in Glenshaw, Pennsylvania, situated north of Pittsburgh in a scenic area known for its historic charm. The community offers independent living, personal care, and memory care services with 24/7 care support available.
The community features modern apartment homes, chef-inspired dining, and designed outdoor spaces. Amenities include a game room with pool table, a banquet hall for dining events, and a welcoming lobby area. The campus is nestled among rolling, wooded hills with modern buildings and ample parking in a peaceful suburban setting.
Harmony partners with Powerback Rehab to provide rehabilitation services and arranges transportation to routine health appointments such as dental and vision care. The community emphasizes personalized, high-quality care delivered by a knowledgeable and trained care support team available around the clock.
Social experiences and meaningful relationships are central to daily life at the community. Residents have access to a full calendar of social activities and events designed to foster connection and community among residents and staff. Educational resources on wellness, caregiving, and healthy aging are provided for residents and families.
Types of Care
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Games
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
4overall · 57 ratings combined
4★ on Google (57)
zoe crafton
May 2026
I cannot begin to describe the endless kindness and care from everyone here! Marissa, the Marketing Director, goes above and beyond and does an incredible job making families feel welcomed and supported. Courtney, the Executive Director, is not only extremely caring and kind, but has built such a wonderful team of hardworking, compassionate staff. The aides, servers, maintenance and front desk staff are always so friendly and caring to everyone, and it truly makes Harmony feel like home! I would recommend this place to everyone!
Mackenzie
May 2026
I recently had the opportunity to visit this facility with a family member, and unfortunately, the experience was very concerning. During the visit, I personally witnessed the Executive Director speaking to staff in an unprofessional and disrespectful manner in front of others. The interaction created an uncomfortable environment and reflected poorly on the leadership within the building.<br><br>What was most disheartening was the apparent lack of communication and compassion shown toward families and staff. Families deserve to feel heard, respected, and reassured that their loved ones are receiving quality care and attention. When leadership appears dismissive and unprofessional with employees, it naturally raises concerns about the overall culture of the facility and whether residents are truly receiving the level of care, respect, and attention they deserve.<br><br>A nursing home should be led with professionalism, empathy, teamwork, and compassion. Unfortunately, based on my experience, that was not reflected during my visit.
Stevie Clapper
May 2026
If I could give this a 10/10, I would!! The executive director is always willing to talk, very nice and sweet, and very professional about it all. The level of maturity for a younger executive director is above anything I have seen before. The staff she has hired treats everyone great and gets their jobs done and more!!! Couldn’t recommend this place any more than I have! Best staff we’ve seen.
Courtney S
May 2026
If I could give this a zero I would this executive director is unapproachable, very condescending, not professional at all. The maturity level is like a college student that went out and hired all her besties. Needs an overhaul before people move out and all the good staff walk out.
Frequently Asked Questions
What types of care does Harmony at Harts Run offer?
Harmony at Harts Run offers Assisted Living, Independent Living and Memory Care.
Where is Harmony at Harts Run located?
Harmony at Harts Run is located at 3450 Harts Run Road in Glenshaw, Pennsylvania.
What do families say about Harmony at Harts Run?
Feedback on Harmony at Harts Run is sharply mixed: many families praise the warm, caring staff, clean facility, and active social calendar, while a notable number of reviewers describe serious understaffing, safety lapses, and management turnover. The community has a 4.0 average from 57 Google reviews, but the range between glowing and alarming accounts is wide, suggesting inconsistency in day-to-day execution.
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