MyLivingChoice

HarborChase of Naperville

1619 N Mill St

4(26 ratings)· Naperville average: 4.4

HarborChase of Naperville, photo 11 / 6

Quick Facts

Licensed capacity
101 residents

California CDSS

Care model
Offers memory care in addition to assisted living

What Families Think

Families describe HarborChase of Naperville as a warm, attractive community where many residents receive attentive, compassionate care, especially around end-of-life support and memory care. At the same time, a number of reviewers report serious lapses in staffing, nursing oversight, and management responsiveness that gave them real concern about the level of care their loved one received.

The Good

  • Compassionate staff support during end-of-life transitions
  • Nurses like May and memory care director praised by name
  • Clean, elegant apartments and inviting common areas
  • Multiple dining options with food described as excellent
  • Staff helped residents settle in and feel welcomed
  • Executive Director singled out for attentive leadership

The Bad

  • Several reports of understaffing and unanswered call lights for hours
  • Multiple reviewers cite high staff and management turnover
  • One report of untreated bedsores and no director of nursing
  • Some families describe management as unresponsive and profit-focused

AI-generated from reviews and community data.

HarborChase of Naperville is a senior living community in Naperville, Illinois offering Assisted Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 26 reviews.

About HarborChase of Naperville

HarborChase of Naperville is an assisted living community in Naperville, Illinois. The facility offers assisted living care, with spacious apartments and common areas designed to support independence and dignity for residents.

Families consistently praise the physical environment, describing clean, well-maintained grounds and apartments, and the variety of dining options available across multiple eating venues. Staff attentiveness stands out in positive reviews, with families noting that care staff go out of their way to welcome residents and respond to individual needs. Daily activities and large common areas for family visits are regularly mentioned as strengths. However, reviews reveal significant concerns about staffing consistency and responsiveness: some families report call lights going unanswered for extended periods, frequent turnover among staff and management, and worry about whether residents receive adequate attention during transitions in care.

The community holds a 4 out of 5 Google rating across 26 reviews. Most five-star reviews emphasize compassionate, attentive care and a welcoming atmosphere, while lower-rated reviews center on staffing reliability and questions about whether residents receive promised levels of support. One family wrote, "the staff has been wonderful" and "very friendly and welcoming," while others expressed concerns about management prioritizing appearance over adequate staffing levels.

Types of Care at HarborChase of Naperville

Assisted Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of HarborChase of Naperville

4overall · 26 ratings combined

4★ on Google (26)

Florinda Cabiri

May 2026

via Google

HarborChase is truly an exceptional community that provides outstanding care, compassion, and professionalism. The staff consistently goes above and beyond to create a warm, welcoming, and supportive environment for residents and their families.<br><br>A special recognition goes to Colleen, the Executive Director, who is simply amazing. Her leadership, dedication, and genuine care for every resident make HarborChase stand out. She is attentive, compassionate, and always ensures the highest standards of care and service. It is clear that Colleen leads with both professionalism and heart. She is simply the best!<br><br>I highly recommend HarborChase to anyone looking for a place where your loved one are treated with dignity, respect, and kindness.

Jillian Morgan

Feb 2026

via Google

Such a supportive and compassionate group of people looking out for my loved one. We feel so lucky to have found HarborChase, and particularly appreciate the care, time, attention and positive attitude memory care director Thanh and the team provides - not just for our resident, but our family too.

Jordyn Hottwings

Jan 2026

via Google

Admin is horrible, Money hungry and unprofessional. Memory care director seems clueless. Moving my mom out soon. Worst place ever! Owners don’t give a crap

Tina Vodar

Oct 2025

via Google

I can't say enough good things about HarborChase Naperville and the people that live and work there. We just moved my FIL in last week and the staff has been wonderful.<br><br>Not only is he being well taken care of but everyone including the residents have been so friendly and welcoming. The apartments and grounds are clean and comfortable. The food is delicious and the servers are very nice and and accommodating. The care givers are so responsive and respectful. The nurses do a great job and are easy to talk with about the care that is needed. There is a great variety activities and outings available for residents to take part in. The staff does a great job of informing the residents of everything going on and getting them involved.<br><br>We are so pleased with our decision to move my FIL to HarborChase. He is adjusting quickly and doing well with the help of the amazing staff. I highly recommend contacting HarborChase Naperville if you or your family member are considering assisted living.

Becky Olsen

Feb 2025

via Google

I looked at various memory care facilities in Naperville area for my sister. I opted for Harbor Chase with the upscale welcoming feel, spacious rooms and nice floor plan which aids for socialization. Sales Director is visible to ensure everything is going well. Memory care director, activity and care staff are kind, compassionate and attentive. The food is excellent! Our family is very pleased that our loved one is happy and well cared for.

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Frequently Asked Questions

What types of care does HarborChase of Naperville offer?

HarborChase of Naperville offers Assisted Living.

Where is HarborChase of Naperville located?

HarborChase of Naperville is located at 1619 N Mill St in Naperville, Illinois.

What do families say about HarborChase of Naperville?

Families describe HarborChase of Naperville as a warm, attractive community where many residents receive attentive, compassionate care, especially around end-of-life support and memory care. At the same time, a number of reviewers report serious lapses in staffing, nursing oversight, and management responsiveness that gave them real concern about the level of care their loved one received.

How can families visit HarborChase of Naperville?

Submit the Request Information form on this page to connect with HarborChase of Naperville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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