Harbor at Hillsdale

K STG

May 2026

via Google ↗ · Report

I recently moved my dad into the memory care unit at Harbor at Hillsdale Senior Living, and I couldn’t be more pleased with the experience. From the moment he arrived, the staff attended to his every need and went out of their way to make him feel at home. They treated him with kindness, compassion, and genuine care, which gave me tremendous peace of mind.<br><br>Visiting was always a joy because I felt just as welcome as he did. The community is exceptionally well run, clean, and organized, with a warm, inviting atmosphere. There are plenty of activities to keep residents engaged and happy, and the entire team is consistently friendly and attentive.<br><br>Harbor at Hillsdale has exceeded my expectations in every way. I highly recommend this community to anyone seeking a safe, caring, and vibrant environment for their loved one.

Mari G

Feb 2026

via Google ↗ · Report

We moved our mother into Atria in July of 2022, with the expectation that the care and services outlined in the contract would be provided. My mother had daily visitors, and on some days, two separate visits. Within days, it became clear that the facility was not meeting the care and services outlined in the contract. We had two subsequent meetings with management and staff, hoping to see improvement, but we did not.<br><br>The final straw was a Covid-19 outbreak in the community, during which they misrepresented the number of residents affected and claimed they had followed protocol. We realized we were dealing with a significant breach of trust, and we immediately removed our mother from the community and filed a formal complaint, which was substantiated by DHS.<br><br>What made this even more devastating was the emotional toll it took on our entire family. Here, we had to remove our mother after a little over 30 days; we had to scramble to find a new placement (adult care home) on short notice, all the while worrying about her well-being. No family should ever have to go through something like that; we relied on what management shared with us (and the contract). What is a family to do when a corporation is deceitful and provides misinformation and disinformation? Our intution was right about this place, less than a month later two residents died due to an accident poisening.

Micheline S

May 2025

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We have a family member in the memory care facility. The staff are very responsive and caring to us, and ensure the well being of the resident at all times. Whenever I have a question or need, both staff and management are responsive and find a way to get me what I need. Couldn't be happier. Thank goodness we found Atria Park of San Mateo.

Laura Gigi

May 2025

via Google ↗ · Report

Take a look at other facilities before you sign up. Ask the right questions. Get information on management from all levels. Investigate the facility & make sure you get the right answers of who is actually in charge not just management at this facility. Other than that the interior of the facility is clean & at times the food is decent. Make sure when you leave them an email, make sure you ask for someone to follow up so that your concerns get answered. Make sure you keep all documents as to what you are actually paying them for services and it you have term insurance do not let them credit you on your bill. It will mess up the reimbursements for these credits you get and won't get reimbursed by the insurance company.

Michael

May 2025

via Google ↗ · Report

I truly enjoyed living at Atria Park of San Mateo. Some of my favorite amenities were the terrace, bistro, theater, and library.<br><br>From the friendly receptionist who warmly welcomes every guest and resident, to the dedicated caregiving and dining staff—everyone made my experience special.<br><br>The activities and events were always well-organized, thanks to Angie and her wonderful team. Angie’s warm smile and genuine care make residents feel welcome and valued. She goes out of her way to ensure everyone enjoys each event. Annelly is a great support to Angie, and together, they make an excellent team!<br><br>Overall, Atria is a fantastic place to live, thanks to its amazing staff and vibrant community