3.3(33 ratings)· West Monroe average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for West Monroe Guest House are sharply mixed, ranging from families who found the facility clean and the staff caring to a detailed account of missed bathing, unattended nursing stations, and equipment shortages. Some reviewers highlight a secure, small-community layout, while others describe inconsistent day-to-day care.
AI-generated from reviews and community data.
West Monroe Guest House is a senior living community in West Monroe, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 3.3 out of 5 across 33 reviews.
West Monroe Guest House is a skilled nursing and long-term care community in West Monroe, Louisiana, licensed for up to 140 residents. All beds are Medicare and Medicaid certified. The community offers 24-hour staff, on-site nursing, medication management, private rooms, wheelchair accessibility, housekeeping, dietary accommodations, an emergency call system, and gathering spaces.
The community holds a 2 of 5 overall star rating from CMS. Reviews of the facility are mixed. Some reviewers report high-quality care and cleanliness, while others raise concerns about bathing frequency, staff attentiveness, and responsiveness to medical needs. One reviewer wrote, "I have never in my life seen such a clean and well equipped home." Experiences vary considerably, and prospective residents or their families may wish to tour the facility and speak directly with current residents and staff.
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Help Me Choose3.3overall · 33 ratings combined
3.3★ on Google (33)
Pete Terry
May 2026
I was told not to get my dialysis site water and the water will go into my heart major problem. Now I have cleaned myself and they won’t change my linen. Things were good when they did their job but now it’s all turned around. I don’t need this or them.
E Doss
May 2026
Very Nice
Liz Hill
Jun 2025
Think seriously before placing a loved one here. The intercom crackles before and after each "call out." Loudly. Day and night. The staff gathers in the halls, talking and laughing loudly, all night. Bathing never happens. My loved one was there ten days and was not bathed by the staff ever, even though they mentioned it. The public restrooms stink and are usually out of supplies. No indication of how/when therapy actually happens. Pitiful meal sizes even after consultation with dietary. Aides mumble. Many many lights are burned out. Staff doesn't seem to know how call lights work - even I can figure that out! Channel guide for TV not provided even after several requests (a small thing, but it should be easy enough to produce at a moment's notice). Promised equipment never appears. Facilities geared for little old ladies, not taller men with physical challenges. Wheelchairs and bedside commodes rarely available. So many papers to sign so quickly - and we don't get copies. No idea what we actually agreed to. Aides not trained on proper lifting procedures - or using proper equipment. Nurses station unattended at night. Signs have lists of things for CNAs/aides to do - like fingernails and toenails, but it sure didn't happen. Front door - and all room doors - need felt to keep them from SLAMMING when being closed. Nothing like being awakened from a sound sleep by a banging door or doors! Staff name tags rarely visible. TV not visible except when laying in bed. Having said all that, the actual caring staff were for the most part helpful, cheerful, and caring, and I appreciate all they did.
Anna Buras
Jun 2018
Mom seems to be happy here. I like that everyone has to sign in at the front door. However I have gotten past the sign in desk several times without being asked to sign in. There is no bad smell so far. I like how the building is in small communities. Mom has not been here for long so I have not had a lot of interaction with the staff. So far everyone is nice and helpful. I will update my review in a few months.
Judith Reeves
Sep 2016
My mother in law was in here before she passed away. I have never in my life seen such a clean and well equipped home like I did there. The workers are awesome! Thank you to all the staff that took care of Carolyn Stephens. I just cant say enough good things about them ! If you have someone that really needs to be taken care of in an expert way, take them here.
9 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 16, 2025
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 27, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 12, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2024
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 12, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 12, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 31, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Monroe Guest House offers Skilled Nursing / Long Term Care.
West Monroe Guest House is located at 109 Guest House Drive in West Monroe, Louisiana.
West Monroe Guest House carries a 3.3 out of 5 rating from 33 Google reviews. Reviews for West Monroe Guest House are sharply mixed, ranging from families who found the facility clean and the staff caring to a detailed account of missed bathing, unattended nursing stations, and equipment shortages. Some reviewers highlight a secure, small-community layout, while others describe inconsistent day-to-day care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
West Monroe Guest House had 9 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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