MyLivingChoice

Guardian Home Health

100 Main Ave NW #200

3(4 ratings)· Hickory average: 4.5

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Guardian Home Health logo
Guardian Home Health, photo 1

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1977
Review volume
Rating based on just 4 Google reviews
Pricing transparency
No pricing information published online

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Guardian Home Health in Hickory, NC offers in-home health and hospice services, and family feedback is decidedly mixed: some praise the caregivers' warmth and professionalism, while others report serious trust and communication problems with staff and management. With only four Google reviews and a 3-out-of-5 average, there isn't a lot of data to go on.

What reviewers praise

  • Staff described as caring and compassionate during hard times
  • Caregivers praised for professionalism and reliability
  • Team communicates arrival times or delays proactively
  • Treats patients with respect regardless of home situation

What reviewers flag

  • One report of a false accusation leading to a police call
  • One report describes low trust between staff and management
  • Very small review sample makes patterns hard to confirm
  • No pricing information published online

AI-generated from reviews and community data.

Guardian Home Health is a home health agency serving Hickory, North Carolina offering Home Health. Families rate it 3.0 out of 5 across 4 reviews.

About Guardian Home Health

Guardian Home Health is a nonprofit home health agency serving clients in Hickory, North Carolina. Medicare-certified since 1977, the agency provides skilled nursing, physical therapy, occupational therapy, and speech therapy to patients in their homes.

Guardian Home Health holds a CMS quality star rating of 3.5 out of 5 stars.

Types of Care at Guardian Home Health

Home Health

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Reviews of Guardian Home Health

3overall · 4 ratings combined

3★ on Google (4)

April REID-Justice

Jan 2026

via Google ↗ · Report

The job was satisfying with most patients. Would call night before but then patients would not be home. A lot of driving with low mileage reimbursements. Manager is very skeptical of you and trust is a big problem with her. This kind of manager you can lose your license very easily. I had patient lie and say I didn't call them when they were driving and leaving the home. I was made out I was the reason patients were leaving when they were no longer home bound.

Roger Hart

Nov 2025

via Google ↗ · Report

😢awful. Social worker guy called police that I was going to harm my mother if she came home. False lie and protective services proved. She also admitted it was his number. He blocked it but their system opens it up. Slander and defimation of character is an expensive thing to do.

sandra oliver

May 2025

via Google ↗ · Report

Thes people are awesome. They come to see you at one of your worst times but they make you feel so much better. Doesn't matter who you are or how your house looks. Or you don't have a stupid question. They help you thru whatever is going on. May God bless Each of you

John Patterson

Jul 2023

via Google ↗ · Report

These people r spot on .they r very friendly an professional.great to work with an very professional in letting patient know they were on time or running a little late. Or who was coming that day.

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Have you already been in touch with Guardian Home Health?

By submitting, you're okay with us and Guardian Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Guardian Home Health is a Medicare-certified home health agency (certified since 1977). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency87%US 79%
  • Rated their overall care 9 or 10 out of 1092%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well89%US 86%
  • The team discussed medicines, pain and home safety90%US 82%

296 completed patient surveys, 28% response rate.

Hospital outcomes

  • Discharged to the community90%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral94%US 94%
  • Patients got better at walking or moving around88%US 83%
  • Patients got better at getting in and out of bed90%US 83%
  • Patients got better at bathing89%US 86%
  • Patients' breathing improved93%US 85%
  • Patients got better at taking medications correctly87%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations80%US 61%

Service area

Guardian Home Health reports serving 31 ZIP codes, including Hickory, Statesville, Boomer, Catawba, Claremont, Collettsville, Connelly Springs, Conover, Crouse, Denver and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347085. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Guardian Home Health offer?

Guardian Home Health offers Home Health.

Where is Guardian Home Health located?

Guardian Home Health is located at 100 Main Ave NW #200 in Hickory, North Carolina.

What do families say about Guardian Home Health?

Guardian Home Health carries a 3.0 out of 5 rating from 4 Google reviews. Guardian Home Health in Hickory, NC offers in-home health and hospice services, and family feedback is decidedly mixed: some praise the caregivers' warmth and professionalism, while others report serious trust and communication problems with staff and management. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Guardian Home Health?

Yes. Guardian Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Guardian Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Guardian Home Health?

Submit the Request Information form on this page, or contact Guardian Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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